customer

CustomerZone360 NEWS

CustomerZone360 Home

CUSTOMER Magazine Announces Winners of the 2018 Contact Center Excellence Award

By CustomerZone360 News October 01, 2018

The 13th annual award honors the best in customer service-enhancing technology solutions

Trumbull, CT, October 1, 2018 TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its 13th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.


The 2018 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.

“This year’s Contact Center Technology Award winners are industry leaders in hardware, software and services who have demonstrated a commitment to creating innovative products. All of the winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2018 Contact Center Technology Award are listed below and featured in CUSTOMER magazine online.

2018 CUSTOMER Magazine Contact Center Technology Award Winners:

Company

Product

Avaya Holdings Corp

Avaya Aura Contact Center

C3/CustomerContactChannels

C.H.A.M.P.S

Calabrio

Calabrio ONE

Comm100

AI-powered chat

Cyara

Cyara CX Assurance Platform

Enghouse Interactive

Communications Center

ethosIQ

BPO OPTIMIZER

LiveVox, Inc.

LiveVox

ModusLink

ModusLink Contact Center

Monet Software

Monet Workforce Optimization

NewVoiceMedia

NVM Platform

NICE inContact

NICE inContact CXone

Noble Systems

Noble Gamification

Serenova

CxEngage

Sharpen Technologies

Sharpen Empower

Star2Star Communications

Full Spectrum Communications Solution

TCN, Inc.

TCN Platform 3.0

TouchPoint One

A-GAME Tiki Beach

Upstream Works Software

Upstream Works for Finesse

Verint

Verint Voice of the Customer

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit https://www.customerzone360.com/.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact

Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com


Edited by Erik Linask
Related Articles

Would You Know if Your Enterprise Content Management Wasn't GDPR-Compliant?

By: Special Guest    4/12/2019

ECM refers to the combination of methodologies, strategies or software tools used to gather, manage, store, preserve, and deliver the information that…

Read More

Top 4 Tips to Improve Customer Service Experience

By: Special Guest    4/11/2019

There's no denying how crucial the customer service experience is to business success. After all, as consumers ourselves, we often base our decisions …

Read More

The Future of CX: Personalized, Immersive Friendly and Very, Very Smart

By: Special Guest    4/10/2019

Customer Experience (CX) is becoming a great priority for Communications Services Providers (CSPs), also known by some as "telcos" and, earlier this m…

Read More

How to relate to your customers by educating them about new technologies on the example of VPNs

By: Special Guest    4/8/2019

Marketing approaches have evolved a lot during the last decades becoming more human-centered and empathetic, but also more subtle and sophisticated. T…

Read More

Avoid Contact Center Catastrophes with Cloud Technology

By: Erik Linask    4/4/2019

Neither contact centers nor the customers they support have to suffer due to the complexities of managing solutions. Increasingly, businesses are movi…

Read More