Annual program honors the best and most innovative in CX technology solutions
Shelton, CT, July 1, 2026 — TMC, a global, integrated media company helping clients build communities through live events and digital marketing, today announced the winners of the 13th annual Contact Center Technology Awards, presented by CUSTOMER magazine.
Today's leading contact centers depend on intelligent technology to deliver fast, personalized, and effortless customer experiences across every channel. From AI-powered automation and agent assist tools to workforce optimization, analytics, omnichannel engagement, and self-service solutions, innovation continues to redefine how organizations build stronger customer relationships.
The CUSTOMER Contact Center Technology Awards recognize the hardware, software, platforms, and applications that are helping organizations improve customer satisfaction, increase operational efficiency, empower agents, and deliver measurable business results.
"For more than a decade, CUSTOMER magazine's Contact Center Technology Awards have recognized the technologies shaping the future of customer experience," said Rich Tehrani, CEO of TMC, and Group Editor-in-Chief for CUSTOMER.
"This year's winners have demonstrated outstanding innovation by developing solutions that help organizations deliver faster, smarter, and more personalized customer interactions while improving operational performance. Congratulations to all of our 2026 recipients on this well-deserved recognition."
2026 CUSTOMER Magazine Contact Center Technology Award Winners:
A Respected Honor - Backed by TMC’s 50 Years of Excellence
Earning any award from CUSTOMER magazine instantly elevates the brand for each winning company. Their stature is raised not only before TMC’s extensive and educated audience of technology professionals, decision-makers, and executives, but their entire eco-system of end users and other providers. Customerzone360 reaches in excess of 1,000,000 monthly unique visitors.
Established in 1972, parent company TMC has a long-standing presence in the technology media space – and are respected for our unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI. Earning a Customerzone360 award brings a high level of industry recognition.
For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.
About CUSTOMER Magazine
TMC’s?CUSTOMER?magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]
Edited by
Erik Linask
