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Gen Z Says Most Apps Underutilize Interactive Live Video Features
Most Gen Z users want more interactive live video in their apps, according Agora's commissioned study.
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Skip the Information Hunt with Snappy Kraken's Bidirectional Integrations
Snappy Kraken initiated two-way data synchronization from the three CRM providers - Redtail, Wealthbox and Salesforce.
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Happy Employees, Happy Customers
The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.
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Barry Callebaut Bolsters Customer Experience with Vonage
Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.
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Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers
Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…
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Modern Call Center Technological Trends
Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…
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Use of AI to Improve Customer Experience
Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…
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Virtual Reality As the Future of Customer Service
For businesses, VR offers a variety of benefits. It offers an immersive experience that creates a deep emotional connection with users. This emotional…
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Tips for Getting into a Customer Service Job
If you want to get into a career that is diverse and interesting, enables you to help other people, and allows you to work in a variety of industries,…
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NICE Recognized for Customer Engagement Capabilities
Omdia evaluated NICE as a market leader. Market leaders are characterized as having the best scores in terms of functionality and capabilities.
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What Exactly Is Room Occupancy Monitoring?
It's a good idea to get a good feel for what room occupancy monitoring systems do. To make it easy, these systems utilize sensors and various other in…
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Disability Support Services Provider Scope Transforms Call Management with NICE CXone
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels.
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How Online Poker Suppliers Excel With Customer Service
Customer service is vital in every industry around the globe. Whether you work in retail, technology or manufacturing, you'll encounter customers with…
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MiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace
MiaRec recently announced that its flagship solution is available on the Five9 CX Marketplace, making it easy for businesses to integrate MiaRec's Spe…
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Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers
Cresta announced the expansion of its Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products.
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Preferred Risk Insurance's Switch to UCaaS/CCaaS Improves Communications Quality
Preferred Risk Insurance enabled its employees and clients to stay better connected and productive with RingCentral
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Latest Tech Being Used to Boost Customer Service
All successful businesses know that the customer is king, and customers today are more demanding than ever before. All customers want their issues att…
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Business Success and the Undeniable Impact of Customer Service
When you look at a successful business, such as Casumo.com, it can be challenging to pinpoint exactly what they're getting right and even harder to em…
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How To Grow A Home-Based Business
When you are running a home-based business, things can seem stifling. It can be hard to see the wood through the trees, so to speak, as you are confin…
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Study Finds Omnichannel Grocery Shoppers Spend More
Symphony RetailAI announced the findings of an analysis of nearly 600 million shopper transactions to determine the impact of today's omni-channel gro…
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