CUSTOMER NEWS
Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage
Unified customer experience management platform company Sprinklr has announced that it is now an official Software Partner for Samsung's global displa…
Read MoreStudy Finds Many Companies Are Missing a Good Outbound Strategy
A new study by Forrester Consulting found that respondents' top business goals include a focus on improving the customer experience and that outbound …
Read MoreFBI Working with India's CBI and Interpol to Stem Indian Call Center Scams
The FBI is stepping up its efforts to stem the scams by appointing a permanent representative at the U.S. embassy in New Delhi.
Read MoreVisual Self-Service Company Zappix Announces Two New Customers
Zappix offers visual self-service solutions to improve customer service and engagement experiences.
Read MoreOpportunities and Barriers in Digital Transformation in Manufacturing
Valtech partnered with Gartner Peer Insights to tap into the mood about the current state of progress in digital transformation and the challenges of …
Read MoreKaleyra Chatbots Make WhatsApp Business Appearance
Kaleyra is helping WhatsApp Business to allow businesses to create advanced conversational experiences through a new lineup of chatbots.
Read MoreResearch Advisory Firm Releases Blueprint for CIO Success
Info-Tech Research Group released its new blueprint titled "Key Metrics for Every CIO" to help companies define and narrow down the metrics that suppo…
Read MoreCasey's General Stores Improves Marketing Automation with Salesforce Technology
Casey's General Stores sends more than 1 billion marketing messages to their more than 5.5 million Rewards loyalty members this year.
Read MoreUsing Technology to Reduce Guest Friction in Restaurants
People live fast-paced lifestyles thanks to technology, which is why they hate queuing in real life. When guests visit your restaurant, the last thing…
Read MoreAs More Sophisticated Consumer Electronics Products Enter the Market, Can Customer Care be Simplified?
With Experience Builder, organizations can now rapidly design and deploy intelligent and immersive self-guided instructional experiences.
Read MoreVerint Intelligent Interviewing Solution Receives Accolades
Verint Intelligent Interviewing is a component of Verint Workforce Management that identifies candidates who are more likely to exceed KPIs.
Read MoreBusinesses Rethink Customer Experience Strategies
Businesses must engage with customers more on an individual level to build a deeper relationship.
Read MoreVerint Announces FYE 2023 Results, Driven by SaaS Offering
Despite an uncertain economic climate, businesses continue to invest on customer experience and SaaS-based CX solutions.
Read MoreFactors To Consider When Choosing An Interactive Display For Schools
The interactive display industry has expanded rapidly over the past few years. With increasing consumer demand for connected devices, there is an insa…
Read MoreVoya Builds on AI Chatbot Initial Success
Following its initial success from its first year after launch, Voya is focused on building out the Voya PAL chatbot experience with future enhancemen…
Read MoreAre You Handling Customer Service Wrong? Here's How To Get It Right.
Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…
Read MoreVerint Updates Compliance Recording Integration with Microsoft Teams
Verint Interaction Recording, which was certified for Microsoft Teams in October, helps companies manage the complexities of compliance.
Read MoreMoEngage Improves Real-Time Delivery of Multichannel Alerts
MoEngage Inform is a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.
Read MoreTMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award
TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.
Read More2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences
TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…
Read MoreCall Centers Can Reduce Holiday Retail Stress with Automation
To fill service gaps, contact centers are bringing intelligent automation online to help reduce the pressure on live agents and deliver exceptional cu…
Read MoreSimplr Disrupts BPO Market with AI-enabled Platform
Simplr launched the EngageNow Suite to transform customer experience organizations into cost-efficient, revenue-generating programs that exceed custom…
Read MoreCallMiner and Zoom Deepen Customer Insights
CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…
Read MoreKlaviyo's AI Assistant Simplifies SMS Copywriting
Klaviyo created a new tool, SMS Assistant, that uses machine learning to simplify text message copywriting.
Read MoreBPO Giant Teleperformance Buys Recruitment Processing Outsourcing Company PSG
Paris, France-based outsourced call center services and BPO giant Teleperformance has acquired PSG Global Solutions for approximately $300 million.
Read MoreForget Call Centers, Contact Centers are the Future
Instead of relying on just the telephone, contact centers are multi-channel facilities that use several forms of communication to talk to their custom…
Read MoreCustomer Service Managers Brace for Frigid Winter
Sixty percent of customer service managers predict "the toughest winter yet" as they worry about losing customers in the run up to the holidays.
Read MoreSalesforce Updates Contact Center Solution
Agents need tools to provide holistic customer information, reduce resolution times, deliver more personalized service, and improve customer satisfact…
Read MoreIs Customer Service the Same as Customer Support?
Customer service and customer support are two terms that are often used interchangeably. Understanding their differences can be a challenge. Let's exa…
Read MoreBFSI Companies Are Turning to the Cloud to Improve CX
According to Frost & Sullivan, BFSI organizations are adopting the cloud to benefit from new technology, flexibility and reduced upfront costs.
Read MoreBPO iCXeed Launches Portfolio of CX Management Services
Singapore-based iCXeed launched value-demand services that combine automation and artificial intelligence (AI) enabled technologies with what it calls…
Read MoreCUSTOMER Magazine Announces Recipients of the 2022 Customer Experience Innovation Awards
TMC announced today the winners of 2022 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
Read MoreCall Center Outsourcer Ascensos Partners with IRIS Audio to Eliminate Background Noise
Ascensos announced a partnership with IRIS Audio Technologies, the team behind the artificial intelligence-powered voice isolation app, IRIS Clarity.
Read MoreCUSTOMER Magazine Announces Winners of the 2022 Contact Center Technology Award
TMC announced the winners of its 17th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
Read MoreWould You Rather Shave Your Head or Contact Customer Support?
Customers point to the same customer service pain points as they have for years when expressing frustration over their contact center experiences.
Read MoreBusinesses Must Stay Ahead of Customer Expectations or Risk Losing Them
With customers demanding more proactive services on top of them becoming more digital savvy, businesses expect customer loyalty to decline.
Read MoreJP Morgan Chase Launches "Virtual but Local" Contact Center in Detroit
JP Morgan Chase opened a virtual contact center in Detroit to support its customer service operations and the local community at the same time.
Read MoreThink Ads That Follow You on Social Media Are Creepy? You're Not Alone
Given the choice between privacy and advertising relevance, most consumers opt for privacy and don't like targeting practices.
Read MoreSalesforce Lets the CRM Genie Out of the Lamp
Salesforce unveiled Salesforce Genie, a hyperscale real-time data platform designed to power the entire Salesforce Customer 360 platform.
Read MoreAmazon Plans to Close Most of Its Physical Call Centers
Amazon is working towards closing its physical contact centers and moving to a permanent work from home model, leveraging the power of its Amazon Conn…
Read MoreTelcos Missing the Mark on Customer Personalization, Losing Millions
Intent HQ's new research survey revealed telcos are missing out on millions of unclaimed revenues and failing to meet customer expectations.
Read MoreWFM Provider Connecteam to Give Free Access to Its App to Small Businesses
New York- and Tel Aviv-based workforce management solutions provider Connecteam announced its all-in-one app will be available for free or small busin…
Read MoreGen Z Says Most Apps Underutilize Interactive Live Video Features
Most Gen Z users want more interactive live video in their apps, according Agora's commissioned study.
Read MoreSkip the Information Hunt with Snappy Kraken's Bidirectional Integrations
Snappy Kraken initiated two-way data synchronization from the three CRM providers - Redtail, Wealthbox and Salesforce.
Read MoreVerint Digital-First Engagement Delivers 271% ROI
Through customer interviews and financial analysis, Forrester found that Verint customers realize a 271 percent ROI with a payback period of less than…
Read MoreZendesk Announces New Solutions for Call Center Triage
Zendesk introduced Intelligent Triage and Smart Assist, new AI solutions designed to help contact centers triage customer support requests automatical…
Read MoreHappy Employees, Happy Customers
The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.
Read MoreCarbyne Investment Accelerates 911 Infrastructure Modernization
Carbyne raised $56 million in Series C funding to accelerate the digital transformation of mission-critical operations and government service centers …
Read MoreBarry Callebaut Bolsters Customer Experience with Vonage
Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.
Read MoreSharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers
Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…
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