CUSTOMER NEWS
Acquire BPO Releases 'AI in Customer Service Survey' Results
Acquire BPO released the findings of its most recent "2024 AI in Customer Service Survey," exploring customer sentiments when it comes to companies th…
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Incisiv and Talkdesk Release Retail Customer Experience Index
A recent study entitled the "2024 Retail Customer Experience (CX) Index" examined the ways in which top retailers are meeting customer expectations in…
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Arrow XL Partners with NICE CXone for AI-Driven Customer Engagement
The move to NICE CXone from the incumbent solution will better support Arrow XL's ongoing growth.
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Broadvoice Adds Workforce Management Feature to its Flagship CCaaS Platform
Omnichannel contact center platform provider Broadvoice recently announced the release of its new AI-infused workforce management tool for its contact…
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IntelePeer and Pindrop Partner for More Secure Caller Authentication
AI communications automation solutions provider IntelePeer recently announced a partnership with voice authentication and security company Pindrop.
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Twilio Makes RCS Accessible for Enhanced Brand Interactions
Twilio RCS provides branded messaging, rich content and interactive features as well as no code changes.
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SkyView Innovations' Strategic Acquisition: A Leap Towards the Future of Sports Fan Engagement
SkyView's acquisition of OMM puts it at the forefront of the evolving sports technology landscape, poised to capitalize on the burgeoning demand for i…
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BPO Clients Are 'Less Satisfied' with Engagements Based on AI, New Report Indicates
According to a new report from research and advisory firm Information Services Group, outsourcing deals involving AI and automation are on the rise, e…
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Accent Translation Company Sanas Announces New Partnerships
Sanas, a provider of real-time accent translation technology, recently announced a partnership with healthcare business process outsourcing (BPO) comp…
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8x8 Announces Successful Year for Its AI-Driven Customer Experience Platform
Customer experience solutions provider 8x8, Inc. has announced considerable momentum for its Customer Experience (CX) AI-powered platform transformati…
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Swampfox Announces New Intelligent Customer Experience Update, Furthers 'Innovate in Place' Initiative
Swampfox recently announced the availability of ICX 4.1, a new software release for its flagship Customer Experience Management solution. ICX (Intelli…
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Yeastar Adds New Communications Capabilities to its Platform
Unified communications solutions provider Yeastar recently announced the launch of Live Chat and Facebook Messenger in the latest updates to its P-Ser…
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How Can Knowledge Management Improve Your Business' Relationships with Its Customers?
In today's modern business landscape, the key to sustaining growth and standing out amongst the competition can often rely on how effectively your com…
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New Partners CallRail and ServiceTitan to Provide Greater Support for Field Service Professionals
CallRail and ServiceTitan recently announced their new partnership. This will allow mutual customers to access valuable customer-centric resources.
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Glance and Five9 Partner to Create More Personalized Customer Interactions
A recent collaboration will let Five9 users use Glance's Guided CX platform to facilitate real-time, collaborative online sessions with customers.
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How AI Algorithms are Transforming Crypto Trading in 2024
The crypto market is still evolving and there is always something new to discover. 2024 has proven to be no different, as the market has undergone ple…
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AVOXI Study Uncovers Contact Center Voice Channel Opportunities and Barriers
Contact center voice solutions company AVOXI recently released results from its 2024 State of International Voice for the Contact Center Report.
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GoTo Adds 40+ Product Enhancements and New Integrations to GoTo Connect
IT management and support solutions provider GoTo recently announced more than 40 product enhancements to the GoTo Connect portfolio.
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Open Network Exchange Adopts NICE's Enlighten AI for Improved CX
NICE recently announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has improved its ove…
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Carbyne Announces United Hatzalah as a New Customer for Next-Gen 911 Platform
Public safety solutions provider Carbyne has announced a new client: United Hatzalah, the largest independent fully volunteer emergency medical servic…
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CUSTOMER Magazine Announces Recipients of the 2024 Conversational AI Excellence Award
Conversational AI Excellence Award winners are being honored for excellence in leveraging conversational AI to enhance customer experiences, streamlin…
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Forrester Research Advises Contact Centers to Overhaul Core CX Competencies
In a recent blog post, Forrester Research's Riccardo Pasto, Principal Analyst, along with Katy Cobian, VP and Executive Partner, and Chiara Bragato, R…
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Qualtrics Announces FedRAMP Authorization for its Conversational Analytics Suite
AI-powered conversational analytics and natural language processing (NLP) solutions provider Qualtrics recently announced the FedRAMP Moderate Authori…
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Interactions Introduces Task Orchestration to Support Conversational AI
Conversational AI CX solutions provider Interactions recently announced the launch of its AI-powered agent assist solution, Task Orchestration, with a…
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At a Total Valuation of $1.15B, DevRev's Quest to Operationalize AI in CX Continues
AI/CX startup DevRev today announced its Series A funding round; the company raised $100.8 million, bringing its total valuation to $1.15 billion, as …
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Calabrio and Five9 Partner on Product Integration for Contact Center Efficiency
Workforce management solutions provider Calabrio recently announced product integration with intelligent CX platform company Five9.
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GoTo Adds WhatsApp as a New Customer Engagement Channel
IT management, support and communications solutions provider GoTo recently announced that WhatsApp has been added as a new customer engagement channel…
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CX Team at Level AI Announces $39.4M in New Funding
CX intelligence and service automation company Level AI recently announced a successful series C funding round of $39.4 million.
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NovelVox Adds Services and Sales Modules to its CXInfinity Platform
Contact center solutions provider NovelVox recently introduced two new modules for its AI-powered omnichannel customer engagement platform CXInfinity:…
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Vonage Selected by Endress+Hauser to Improve Cross-Channel Customer Experiences
Endress+Hauser recently chose Vonage - Vonage Contact Center for Service Cloud Voice, specifically - as the support arm for its cross-channel customer…
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CommBox Study Finds New Gap in Customer Service Quality
A recent study commissioned by UK-based conversational AI digital customer engagement company CommBox found that there is an overarching disconnect be…
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NUSO Offers Advanced Cloud Communications and CCaaS in UK
NUSO recently announced it launched its Cloud Communications platform in the U.K. to reinforce its commitment to delivering advanced communications te…
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RingCentral Expands Partnership with Vodafone for Contact Center and UC Solutions
RingCentral, Inc. has announced the expansion of its partnership with Vodafone Business. The goal of this extended partnership? Offer Vodafone Busines…
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Intermedia Adds AI-Driven Agent Evaluator to Contact Center Mix
Cloud communications solutions provider Intermedia Cloud Communications recently announced an update to its AI Agent Evaluator for Intermedia's omni-c…
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Infobip Announces the Availability of RCS Messaging for MNOs With New API
Global cloud communications platform Infobip announced that it is the first company to offer A2P RCS Messaging for North America through a new API.
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Top Retailer Uses Verint's Bot to Find Top Contact Center Talent
A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…
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Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions
AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …
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Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations
Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…
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Best Business Automation Solutions in 2024
This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.
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Katana Poll Explores Consumer Attitudes Toward Chatbots
A new survey from Katana takes a look at customers' real sentiments towards AI-powered chatbots.
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SuccessKPI and ConnectGen Partner for CCaaS Accelerator Solution
Cloud-based contact center and customer experience (CX) platform provider SuccessKPI, Inc. has announced that it is partnering with fellow Amazon Web …
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TSD Partnerships, Including 2 ITEXPO Diamond Sponsors, Fuel UJET's Growth in AI-powered Contact Centers
To further accelerate growth, UJET announced an exclusive partnership model with its Technology Services Distributors, or TSDs: Intelisys, Avant and T…
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Teneo.ai Announces Implementation of its Technology by a Fortune 500 Company
Al-powered conversation platform Teneo.ai recently announced the adoption of its technology by a large client, an unnamed Fortune 500 company.
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Sinch Debuts Expanded Messaging Offering on Salesforce AppExchange
Earlier this week, cloud communications solutions provider Sinch announced its Sinch Omnichannel Connector on Salesforce AppExchange.
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Next-Gen Cloud Capabilities for Today's Businesses, Courtesy of Hivelocity
Hivelocity, a provider of high-performance cloud hosting, VPS, dedicated services, cloud object storage and server management solutions, has announced…
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ZeroGPT.com: A Comprehensive Suite of AI Tools for Modern Users
The advent of artificial intelligence has brought forth a multitude of tools designed to enhance productivity, creativity, and communication. Among th…
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Pipeliner Announces Updated Features for Voyager AI Gen Solution
Pipeliner CRM recently announced the launch of its Voyager AI Gen II platform, which adds new features such as Voyager Summary, Voyager Sentiment, Voy…
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Workflow Automation Team at Rocketlane Announces $24 Million in Funding
Workflow automation platform Rocketlane recently announced a $24 million Series B funding round as the company expands opportunities for professional …
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Humach Announces Digital Agent and Digital Assist Solution for Live Agents
Customer experience (CX) automation solutions provider Humach recently announced the launch of mAI Pilot, the company's AI platform designed to improv…
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NICE Releases 2024 International Happiness Index to Evaluate CX Impacts
NICE recently published a report called the 2024 International Happiness Index, the company's inaugural research highlighting the opportunity gap betw…
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