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In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics
All conversations are contextual - how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world.
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Will The Combination of Vidyo and Enghouse Systems Up The Ante for Live Video Customer Experience Interactions?
Enghouse Systems last week announced they have acquired Vidyo for a price $20 million dollars lower than Vidyo's annual revenue. At a purchase price o…
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Adding Accuracy to the Contact Center: Very NICE
The contact center requires precision and accuracy in its processes, but like a golfer taking an approach shot it's not always so easy to stick it clo…
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On-Premise vs Cloud-Based: Which System Is Best for You
Companies use different kinds of systems to manage their data and processes efficiently. Take for instance a sports club, which could use sports club …
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Would You Know if Your Enterprise Content Management Wasn't GDPR-Compliant?
ECM refers to the combination of methodologies, strategies or software tools used to gather, manage, store, preserve, and deliver the information that…
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Top 4 Tips to Improve Customer Service Experience
There's no denying how crucial the customer service experience is to business success. After all, as consumers ourselves, we often base our decisions …
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The Future of CX: Personalized, Immersive Friendly and Very, Very Smart
Customer Experience (CX) is becoming a great priority for Communications Services Providers (CSPs), also known by some as "telcos" and, earlier this m…
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How to relate to your customers by educating them about new technologies on the example of VPNs
Marketing approaches have evolved a lot during the last decades becoming more human-centered and empathetic, but also more subtle and sophisticated. T…
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Avoid Contact Center Catastrophes with Cloud Technology
Neither contact centers nor the customers they support have to suffer due to the complexities of managing solutions. Increasingly, businesses are movi…
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Fill Onboarding 'Potholes' to Transform Customer Journeys
In an age of "click and get it done," customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a cr…
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How electronic visas are changing the way we travel
Electronic visas have been around for quite some time now, but it seems that they boomed in the past few years. More and more countries adopt the elec…
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Changing the Corporate Culture with Cloud Computing
All organisations have their unique corporate culture that helps it navigate the different organisational functions. Every aspect from decision making…
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Recipients of the 2019 CUSTOMER Products of the Year Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2019 CUST…
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Mavatar Technologies Joins Sharp Electronic To Bring mCart Shop-able Walls To The Masses
Omnichannel commerce company Mavatar joins electronics manufacturer Sharp's Strategic Technology Alliance Resource (STAR). Mavatar will use its flagsh…
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Why Product Education Is Important When Training Sales People
Sales can be equally challenging and rewarding for your team, but without the proper education on the company's products and services, your team will …
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KMS vs CMS: What Are the Differences
Every business today must place a great emphasis on constantly searching for an edge. The competition is so fast and broad that one moment's rest can …
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Effective Contact Center Operations Begins with Analytics
Managing contact center performance effectively begins with data. Combining the right data with the right analytics tools ensures everyone has the inf…
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There's a Better Way to Use NPS
As a business, you may know your Net Promoter Score®, but true growth comes from increasing that score. Do you know how to improve your score? Do you …
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CXaaS as the Cloud Takes 0n More and More Contact Center Communications
The impact of cloud on contact center operations continues to grow, even as the industry is well into its second decade of leveraging cloud for everyt…
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Using AI to Deliver Customer Care in a Digital World
businesses that deliver a high level of digital customer service are seen favorably by customers, making it imperative that companies have solid digit…
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