CustomerZone360 NEWS
CustomerZone360 HomeTMC Announces Winners of the 2016 CUSTOMER Magazine TMC Labs Innovation Award
The CUSTOMER Magazine TMC Labs Innovation Award is presented to a very select group of applicants based on thorough reviews conducted by the editors o…
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Leveraging Technology to Foster Trust and Enhance Customer Experience
Keeping up with technology trends in the contact center takes a lot of work, but it offers a big reward. A positive approach that treats customers wit…
Read MoreWhat Contact Centers Look for in a Cloud Service Provider
The contact center has evolved as customer expectations have become more demanding. Complex technology is required to manage the increasingly connecte…
Read MoreTop Three Ways to Prepare your Call Center Staff for Peak Season
The key to maintaining (and enhancing) customer satisfaction during the holidays is by prepping call centers, and entire customer care organizations, …
Read MoreA Startup's Secret Sauce: Customer Experience
One of the defining characteristics of virtually any successful startup is an obsession with perfectly calibrated customer experience.
Read MoreThree Tips for Improving Customer Service with Technology
Technology is whatever you make of it, and in a place of business you can harness it to bring you and your customers closer together to create a more …
Read MoreTeleTech Acquires Atelka, a Canadian BPO Provider
Atelka, a business process outsourcing (BPO) provider in Canada, uses a force of nearly 3,000 employees to offer customer contact support for its ente…
Read MoreUnlocking the Full Potential of Contact Center Analytics
Analytics can help improve efficiency and work within almost any industry that comes to mind. The hype around big data and analytics is evident everyw…
Read MoreStudy Notes Contact Centers Are Increasingly Moving to the Cloud
In case there was ever any doubt, a new study indicates that cloud-based contact center technologies are gaining momentum and that companies of all si…
Read MoreIs Your Company Making These Customer Service Mistakes?
Having analyzed real customer feedback from the 2016 Professionalism Matters "What Customers Really Want Survey," I've identified five TRAGIC Customer…
Read MoreHow MyPillow Reduced Call Answer Times & Rewards Top Agents
That's why MyPillow recently sought out a better contact center and customer relationship management solution so it could shake things up at its busin…
Read MoreWhy Verizon Failed Despite Hiring Customer-Friendly Agents
I recently had a memorable customer experience - memorable, unfortunately, because it only served to grow my frustration over how little the nation's …
Read MoreHow Strong Sales Leadership Drives Customer Obsession
Today's businesses must be customer-obsessed. Successful organizations-from Salesforce to General Motors to Home Depot-have focused their efforts on c…
Read MoreTop 10 Worst Mistakes to Avoid When Supporting Smart Home Customers; Part Three
8. Treating all customers the same - All customers are not created equal, and this is where canned responses and enforced scripting can go horribly wr…
Read MoreGetting the Digital Customer Journey Right
The new digital customer journey is transforming the very nature of how businesses interact with customers. Historically, customers looking for servic…
Read MoreTop 10 Worst Mistakes to Avoid When Supporting Smart Home Customers; Part Two
4. Shoehorning your customers into live support - Customers have spoken, and what they're saying is that they don't always want to speak. It's one of …
Read MoreTop 10 Worst Mistakes to Avoid When Supporting Smart Home Customers
In the new interconnected world, the way we have traditionally provided tech support doesn't work anymore. Yet many companies trying to provide world-…
Read MoreTransforming Your Contact Center into a Customer Experience Command Center
Contact centers have a bad reputation. Whether it's poor customer service or long wait times, the stigma within many organizations is that the contact…
Read MoreOmnichannel: A Bad Strategy in Post-Apps World
The word omnichannel was derived from the Latin word, omnis, which means "all". It was a term that developed during the proliferation of brand touchpo…
Read MoreOmnichannel: A Bad Strategy in Post-Apps World
The word omnichannel was derived from the Latin word, omnis, which means "all". It was a term that developed during the proliferation of brand touchpo…
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