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Building Contact Center Solutions for Modern Businesses
A follow up on my conversation with Noble Systems and how it's handling tech trends to deliver contact center solutions for today's businesses.
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CustomWritings.com: Assessment of Customer Service
Custom writing services are a major help for many college students, especially those students that are feeling overwhelmed. Compared to high school, c…
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5 Ways to Boost Your Hiring Process
With today's competitive marketplace, organizations are quickly finding ways to reach the best talent quickly. A lengthy and complicated hiring proces…
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Handling Workplace Stress From the Employee's Perspective
There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentive…
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The Importance of Great Service to Your Online Customers
Anyone that sells products or services online has to remember that there is a huge amount of competition from rivals. Most people these days make purc…
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Contact Center Update: Catching Up With Noble Systems, Part 1
I was able to catch up with Lee Allum, vice president of marketing at Noble Systems and, in this first installation of our conversation, asked him som…
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How to Expedite Compliant and Customer-Centric Contact Center Implementations
The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant …
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How Evaluate and Choose a Data Integration Software
In this decade, there has been a surge in demand for valuable data that helps businesses to make profitable business decisions. This has been an impet…
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Canadians Fight Back Against Service Providers as Telecom, Internet and Now TV Services Falter
Canada's federal watchdog for telecom complaints, the Commission for Complaints for Telecom-Television Services, said last month it is prepared to han…
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How to Encourage Conversion Through Visual Engagement
It's no secret that self service is a key initiative for many enterprises. Companies all over the world are investing heavily in innovative user exper…
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How a VPN technology can improve customer service
Factors like hiring the right talent and proper management of resources contribute massively to any company's stability. However, all is in vain if th…
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Saving Money When You Shop Online
These days, there are many people that shop online because this provides so many benefits. When you go online to make your purchases, you can look for…
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Dealing with Small Business Cash Flow Problems
Anyone that runs a small business will know that while this is something that can be hugely rewarding, it can also be rife with challenges. One of the…
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Brands May Like Bots, But Consumers Still Crave Human Contact
Today, Voxpro - powered by TELUS International, a Customer Experience consulting and innovation company, part of Canada-based TELUS International, a g…
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Using Technology to Help Contact Center Agents Stay Motivated
In this day and age, technology plays a role in nearly everything we do. That holds doubly true at work where we're surrounded by phones, computers, p…
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Shedding New Light on Customer Experience
In the "old world" of customer service, live agents reached by toll-free numbers could only handle one conversation at a time. And while self-service …
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Too Good to Be True, Too Wrong to Go Unreported: Beware This Gift Card Scam
October is National Cybersecurity Awareness Month, topped off by Halloween, and this year some criminal individual or ring is masquerading as Warren P…
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AgilOne CEO Discusses CDPs, AI, Intelligent Amplification
AI-based CDP pioneer Omer Artun of AgilOne talks with The Future of Work Expo organizer Paula Bernier of TMC.
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CUSTOMER Magazine Announces Winners of the 2018 Contact Center Excellence Award
TMC announced the winners of its 13th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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Avoid These 5 Pitfalls When Using Technology to Deliver a Great B2B Customer ExperienceRobert C. Johnson
When new technologies emerge and generate a lot of buzz, it's tempting to embrace them, but it's important to assess their utility in delivering a gre…
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