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A Sentimental Journey: Unified Office and Customer Sentiment Analysis at ITExpo
TCNIQ uses AI and data mining to detect and analyze sentiment and keywords in recorded phone calls.
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How Amazon is Changing Brick-and-Mortar Retail
Amazon Go is a major advancement, as customers don't even need to scan items or even take out a phone. The store's sensors communicate with the Amazon…
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Are You a Hugger or Handshaker? The Answer Will Determine Your Sales Success
I greet the people I care about with a hug. It doesn't matter if it is my wife, my friend, my co-worker, or my customer. A hug communicates something …
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Telecommunications 2020: How Enterprises Will Get a B2C Like Customer Experience
Customer experience as a business driver dates to the age of brick and mortar stores where a poor in-store experience resulted in customers shying awa…
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CUSTOMER Magazine Announces Recipients of the 2017 Customer Experience Innovation Awards
TMC announced today the winners of 2017 Customer Experience Innovation Awards.
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TMC Announces Winners of the 2017 CUSTOMER Magazine TMC Labs Innovation Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced the winners of the 2017 TMC Labs I…
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Does Your Partner Measure Productivity by Outcome or Output?
The right partner will provide you with guidance and EXPERTISE, and not just a subscription for contact center "as a service." The right partner will …
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How Customer Journey Mapping Fosters Cross-Functional Collaboration
Customers know when there is misalignment between various departments. When the right hand isn't talking to the left, it's apparent and it's the prima…
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CUSTOMER Magazine Announces Winners of the 2017 Contact Center Excellence Award
TMCannounced the winners of its 12th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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CUSTOMER Magazine Announces Call for Entries: 2017 Workforce Optimization Excellence Awards
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that its flagship publicatio…
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Customer Loyalty Program - Can you Engage Customers with Custom Tokens?
Nearly every type of business offers a customer reward program to its customers for their support and engagement. The reason behind customer loyalty p…
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CRM for Small Business Owners
Maintaining relationships with customers and clients is essential in any field, form, or size of business, especially small business. Because small bu…
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The Impact of Translation in Business
Most businesses today are going global, as transportation, communication and technology continue to further develop and boost international commerce. …
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Chatbots Elevate Customer Service Agents to More Strategic Roles
If you believe all the hype, chatbots and artificial intelligence (AI) are destined to completely replace customer service (CS) agents. However, data …
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Recipients of the 2017 Elite Contact Center Outsourcing Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 Elit…
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CUSTOMER Magazine Announces Winners of the 2017 CRM Excellence Award
Trumbull, CT, July 10, 2017 - TMC, a global, integrated media company helping clients build communities in print, in person and online, today announce…
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Customer Success Advocate: A Day in the Life
Trusted Advisor. Customer Champion. Trainer. Churn fighter. Renewal saver. Escalation manager. Advocate creator. Customer Success Advocates (CSAs) are…
Read MoreHow Columbia University Mastered Social Media Management
Each of the university's many schools, departments, and programs have their own social media marketing strategies and objectives. That's a problem tha…
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Data and Consumer Targeting: A Match Made in Heaven for Big Businesses
As businesses gain more access to consumer data, the companies are finding it easier to target their customers and expand conversions without wasting …
Read MoreThe Future Consumer: 11 Customer Service Statistics and the Trends they Demonstrate
The trends that are developing now will determine how consumers behave in the years to come. Technology is changing behavior, expectations and prefere…
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