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Customer Support Tips For Retailers To Address The COVID-19 Situation
With the increase in the number of COVID-19 cases across the world, there has been a significant impact in the retail industry. People are hesitant to…
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Some of the Best Ideas for an Email Marketing Campaign
Emailing is one of the most effective forms of digital marketing. Many people don't realise this and fail to include it within their marketing strateg…
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7 Sure-shot Ways of Retaining Customers and Improving Customer Satisfaction
The success of any business depends on customer satisfaction. Businesses can succeed only if you know how to satisfy your customers and learn to recti…
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Entertainment as Engagement for Friendlier, Faster and Fun Conversations
As we evolve from call center to contact center and from contact center to the Customer Experience (CX) hubs in new digital ways, innovation is bloomi…
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How COVID-19 Had a Big Influence in Sales in Certain Sectors
For everyone working in customer service, the last few months have been anything but the ordinary. Pretty much every company has seen changes, which s…
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The top 3 laptops for a customer service representative
Our choice of the latest laptop models from top brands will help you find the best laptop for your customer service agency. Selection of the best l…
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Catch Customer Sentiment from Smart Product Data Analysis Before Ratings Drop
An Israeli-US company, Copilot, this week announced it has launched a new CX Trend system that can detect potential drops in customer satisfaction rat…
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What Customers Really Want: Everything You Should Know About Customer Experience Mapping
How do you know what they really want at different stages of their journeys with your brand and how do you create a frictionless customer experience (…
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CUSTOMER Magazine Announces Winners of the 2020 Contact Center Technology Award
TMC announced the winners of the 15th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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Why We Need to Stop Saying the Call Center Is Dead
We have long heard the death of the call center is near, but are these claims actually valid? No. This lazy trope, while peddled as "forward-thinking,…
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As Businesses Continue to Adapt to the Global Pandemic, Cloud CRM Security More Important Than Ever
Last month, Pega released results of a survey that revealed most businesses overestimated their digital readiness to adapt to the COVID-19 health and …
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CoreDial Makes Contact Center Management Easier with New WFM Capabilities
CoreDial has added WFM features to its CoreNexa Contact Center suite to give managers better control over workforce scheduling and adherence.
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As eCommerce Thrives, Digital Innovation is a CX Must
Consumers have been tolerant during the COVID-19 pandemic, but as they continue to shop online, CX will become increasingly more important.
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Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms
It has been a challenging four months in the contact center and CX industry, with news coming out every day on the successes and failures to control t…
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How Intelligent Virtual Assistants Can Transform Telecom
The rise in demand for technologies and services within telecom is presenting new challenges in terms of customer engagement and satisfaction, and wit…
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The Big CX Leap to Cloud: Beyond Contact Center
With a surge in contact center activity, in large part being created by the pandemic, agility and the ability to ramp up and ramp down resources and s…
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In A Trustless World, A New Software Platform and Network Aims to Broker Confidence Between Customers and Brands Leveraging 'Zero Knowledge'
At a time when cybersecurity companies are rolling out zero trust offerings, to ensure only those people and machines who are fully authorized and aut…
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Workforce Management: Creating High-Performing, Cost-Effective Teams Through Adherence On-Demand
Running a contact center is challenging even during the best of times. Constant pressures of juggling high customer expectations, ever-changing techno…
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Going the extra mile as customer service
If you work in customer service, you have to deal with lots of questions and you often have to handle angry customers. But luckily there's also loads …
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How to reach your clients without suffocating them
Growing an ecommerce base means going hard on the public to build a name and to stay on the top of mind of customers, but push a little further and yo…
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