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5 Overlooked Marketing Technologies that Will Help You Increase Sales
Your sales and marketing teams should work together like a well-oiled machine, passing leads from marketing to sales for them to close the deal with, …
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How digital customer service revolutionized the beauty industry
The beauty industry isn't often associated with the latest technological advancements in customer service, but this has been steadily changing in rece…
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Compelling Business Benefits of Enterprise IT Integration
Enterprises today face struggle with distinct types of IT integration challenges. They deal with static applications, cloud applications, etc. The tri…
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A Beginner's Guide to Open Access Automation Software
What does Open Automation Software do? The question is more what it doesn't do. When it comes to industry automation, the OAS product lines allow for …
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Wonderful Business Tips for Future Success
Succeeding in the competitive world of modern business is not easy, but there are a few things you can do to help you. For one thing, you need to thin…
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CUSTOMER Magazine Announces Winners of 2nd Annual Workforce Optimization Innovation Awards
TMC announced the winners of the 2017 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
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What's the Deal with Customer Segmentation?
In a highly competitive market, it is critical for a marketer to know who the right person is for sending information about their latest marketing cam…
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How One Company Mastered Omnichannel Consumer Care
To maintain a strong connection with consumers through active engagement and service, Dorel Juvenile added various communication channels to its overa…
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Winning Factors for B2B Customer Experiences - Speed, Personalization and Specialization
No matter who your customers are, buyers of all shapes and sizes have the same general customer service wish list. They want products and services to …
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Chasing Elusive Excellence in Customer Service: Why, and How to Get There
Every company claims to be fixated on customer service, and yet data reveals that most brands are doing a terrible job when it comes to treating its c…
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Showpad Aims to Bridge the Gap Between Sales & Marketing
Sales enablement is a popular software product category these days. Aragon Research has estimated the U.S. sales engagement market is worth $780 milli…
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Recipients of the 2018 CUSTOMER Products of the Year Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2018 CUST…
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Retail Disruptor Mavatar Participates in The Blockchain Event
Last Thursday, the cryptocurrency community gathered in Ft. Lauderdale for The Blockchain Event, a two-day conference collocated alongside ITEXPO desi…
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Amadeus: Delivering an Exceptional Customer Experience
The hospitality division of Amadeus delivers next generation business solutions based on open, cloud technology for hospitality organizations and offe…
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A Sentimental Journey: Unified Office and Customer Sentiment Analysis at ITExpo
TCNIQ uses AI and data mining to detect and analyze sentiment and keywords in recorded phone calls.
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How Amazon is Changing Brick-and-Mortar Retail
Amazon Go is a major advancement, as customers don't even need to scan items or even take out a phone. The store's sensors communicate with the Amazon…
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Are You a Hugger or Handshaker? The Answer Will Determine Your Sales Success
I greet the people I care about with a hug. It doesn't matter if it is my wife, my friend, my co-worker, or my customer. A hug communicates something …
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Telecommunications 2020: How Enterprises Will Get a B2C Like Customer Experience
Customer experience as a business driver dates to the age of brick and mortar stores where a poor in-store experience resulted in customers shying awa…
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CUSTOMER Magazine Announces Recipients of the 2017 Customer Experience Innovation Awards
TMC announced today the winners of 2017 Customer Experience Innovation Awards.
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TMC Announces Winners of the 2017 CUSTOMER Magazine TMC Labs Innovation Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced the winners of the 2017 TMC Labs I…
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