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TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a glob…
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VOZIQ Wins 2021 CUSTOMER Product of the Year Award
VOZIQ, a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today tha…
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Recipients of the 2021 CUSTOMER Products of the Year Award Announced
TMC announced today the winners of the 2021 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
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Chatbot Startup Heyday Secures $5.1 Million in Seed Funding
Heyday, a Canada-based startup that focuses on conversational AI, reached $5.1 million in seed funding after the company's latest investment round. Th…
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Buccaneers Win Again: Back-to-back Best in Customer Satisfaction
For the second year in a row, the Tampa Bay Buccaneers have been selected as the top rated team in customer experience satisfaction.
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The Future of Experience Is AI- 2hr Virtual Event on March 25th
We live in the post-digital economy where effortless and ultra-personalized experiences reign. Tech giants have thrived by improving interactions at e…
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Appeasement is the Name of the Game for Flipping Disgruntled Customers
We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntl…
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Extending the Brand Experience Through Embedded Video: The Missing Imperative in Digital Engagement
Embedded visual communications tools support Guided CX strategies that drive positive customer experiences.
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Everything You Need To Know About Casino Customer Support
Today, online casino players are not dazzled with marketing hype that gaming sites heavily invest in. they understand that for them to have a positive…
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Frustration and Friction in Customer Support: Here's How One Company Solved for Both
In today's fast-paced world of on-demand services, entertainment, and products, customers' expectations have risen in regard to almost every aspect of…
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The 10 Best Call Center Software in 2021
Customer support satisfaction is a big part of what call centers entail. Studies suggest that almost 33% of the customers prefer their issues to be re…
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CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation?
Despite the chaos and uncertainty that largely defined 2020 given the pandemic - or perhaps because of it - improving the Customer Experience (CX) con…
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8 Shopify Apps That Are A Must-Have For Excellent Customer Experience
Despite the many benefits that it offers, a Shopify store is not an easy thing to manage. There's a variety of processes going on that must be oversee…
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The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021
We caught up with Rob Rutledge, Managing Director at Eventus Group, a CX strategy, technology and contact center managed services company based in Den…
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CUSTOMER Magazine Announces Winners of 5th Annual Workforce Optimization Innovation Awards
TMC announced the winners of the 2020 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
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How the COVID-19 Pandemic Is Changing Marketing
Salesforce's sixth edition of its "State of Marketing" report highlighted the importance of the customer experience, particularly during a pandemic cr…
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2021 Trends: COVID-19 Will Redefine Customer Experience and Drive Continued Digital Transformation
TTEC annual report identifying key Customer Experience as a Service (CXaaS) trends for 2021 shows digital transformation will continue to grow.
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Quick-Service Restaurants Shifting to Digital and Mobile Models
Several quick-service restaurants (QSRs) are changing the way customers order and receive their food to meet changing demands during the coronavirus p…
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How Blockchain Is Transforming the Fintech Industry
Since its invention, blockchain has managed to spread its influence on a number of industries and has driven transformation in many businesses. From b…
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AI System Solves Customer Information Overload
Artificial Intelligence companies Hitachi and Allganize combine their resources to develop a sophisticated AI system for customer service and business…
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