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Future Retail Introduces New Evidence for Amazon Legal Battle
Indian-based Future Retail submitted new evidence to the Competition Commission of India (CCI) for an ongoing legal battle with e-commerce giant, Amaz…
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Smart Communications Introduces New Client Reporting Solution
Smart Communications unveiled a new client reporting solution, providing financial professionals with an easier way to share complex investment docume…
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Good Old Customer Service Is the Best Way to Get and Keep Customers
In today's rapidly changing world, businesses are in a serious fight to win new business and maintain repeat customers. They say the true value of a c…
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Lego Gets Freaky With Its Customers
Lego is one of the most well-known toy companies on the planet, with a long and consistent track record of providing excellent customer service. The c…
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Zendesk Looks to Enhance CX with Momentive Acquisition
Customer support and SaaS provider Zendesk has announced plans to acquire Monetive Global Inc. for $4.13 billion.
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How Bitcoin Mechanics Can Enhance Customer Experience
Back in 2009, Bitcoin entered the scene and automatically had a reputation associated with dark web transactions. The reason for this is because Bitco…
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5 Common Customer Service Hurdles for Businesses
With increased competition, strong customer service has become critical to a company's success. However, a desire for customer-centricity and a firm's…
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Q2 and Glia Announce Integrated Offering for Digital Banking Experience
Customers like digital banking. Even before the COVID-19 pandemic, a record number of customers were logging on for banking customer support. Accordin…
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Twilio Engage Platform Puts Omnichannel Marketing in Focus
CPaaS leader Twilio recently announced the launch of Twilio Engage, a new growth automation platform which allows customers to create more personalize…
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Don't Be Afraid of Negative Reviews. They Can Help Your Business
Reviews play a critical role in the customer buying journey. Unlike what many business owners think, consumers aren't just skimming reviews before the…
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Demand for Agents Skyrockets Amid a New Era of Customer Service: Real-world Recruitment and Retention Plans
The pandemic has turned the workforce upside down as millions of people worldwide remain unemployed, and many are looking to greener pastures in the w…
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The Future of Work: A Skills-based Flex Economy
While the gig ecoonomy has been growing steadily, Shiftsmart sees the next evolution, a flex economy, as the new future of work employment model in co…
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Bridging the Experience Gap: First Interaction Resolution is the Holy Grail of Great Customer Experiences
The world of contact centers and customer service continues to evolve as consumer lives become increasingly connected, digital and diverse. There are …
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6 Benefits of Document Scanning Services for Businesses
Document scanning involves converting paper documents into digital images for easy access, improving productivity, and cutting costs. It allows you to…
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LiveVox Offers Easier Application Access with SmartStart Program
To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.
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Khoros Introduces Contact Center Enhancements with Autumn Innovation Release
Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…
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Top 5 largest technology companies and which startups to keep on eye on in 2022
Technology companies have become a dominant driver of economic growth, consumer preferences and financial markets. For example, the largest technology…
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Moving Past an Outdated Perception of Chatbots
Chatbots have a maintained reputation for being ineffective and underdeveloped, but deserve new attention after years of fine-tuning.
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What to Look for When Deciding on a Collection Agency
There's certain things that happen to every entrepreneur. Your first big sale, the first time one of your clients recommends you to someone else… and …
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Best Practices for Law Firm Customer Service
Customer service isn't an easy aspect of any business. In fact, it can be one of the hardest areas to perfect, whether it's your primary offering or o…
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