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7 Convincing Reasons for Outsourcing Your Call Center
You run a successful business, or maybe you've just started. You have a highly ambitious team in place; You have it all figured out. Resources, check.…
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How Casino Software Gives the Player the Best Online Customer Experience
People don't play casino games like they used to. While in years gone by many casino enthusiasts would have had to pay a visit to their favorite casin…
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Improvement in Customer Quality Using AI
Surely, most people have noticed by now how technology in total has changed our lives. Even if we don't notice it, it's there and it's made things eas…
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Things to Consider Before Choosing a CRM Solution
Maintaining a comprehensive set of data and insights about customers is a crucial thing to do in today's market. Businesses are turning to data-driven…
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Managing Multiple Data Streams & Platforms In Contact Centers of the Future
One of the unintended consequences of digital transformation within large enterprises and service providers to those enterprises is massive and expone…
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Turning Hold Times into Positive Customer Experiences
here's little more frustrating as a customer than having to wait on hold. What can businesses do to turn hold times into positive experiences for thei…
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The Impact of Poor Customer Experience on Your Bottom Line
Customers are placing a premium on quality service, and will switch brands quickly after a poor experience. The good news is they are also willing to …
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In the Evolving World of CX, the Only Constant is Change
We caught up recently with Milos Djokovic, co-founder and CEO of Eventus Group, based in Denver, Colorado, to learn where he sees CX going over the ne…
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How To Run Your Call Center Smarter
Cloud seems to be the status quo for businesses of all sizes in the modern customer engagement landscape. But what are the real benefits of making you…
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GLANCE WINS 2019 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE
Glance Networks, a leading provider of visual engagement solutions, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER…
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Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market
Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the contact center industry with it WebRTC, AI, and cloud-b…
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6 Digital Trends Disrupting the World of Finance
Emerging technologies in the financial world are changing the way institutions conduct their operations and engage customers. Financial organizations …
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Popular Manchester locations for your next corporate event
There's no denying that corporate events can be somewhat lacklustre and your employees and/or guests can often be left feeling like they were better o…
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The Real Return on Investing in Intelligent CX
With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as "contact…
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Trisys is SMB Answer for Call Recording
Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another hu…
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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award
TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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The Next Generation of Speech Analytics
In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the …
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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners
CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.
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Perfecting Customer Experience
Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtu…
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Why Gamification is a Game-Changer for Call Centers
In this conversation with Nancy Jamison and Jim Noble, we learn a few of the things that help Noble stand out from the crowd with its gamification pla…
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