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Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most
A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.
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Survey Finds Call Center Agents Concerned About Future of Automation
Artificial intelligence still has a long way to go before becoming capable of fully taking over human contact center responsibilities, but human agent…
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If Your Customers Can't Reach Your Agents, They Won't Be Customers For Long
Customer loyalty is fragile, so businesses need to invest in the cloud communications and contact center solutions to ensure their agents are able to …
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Darlington Building Society Recruits 8x8 for Digital Transformation
Darlington Building Society has selected 8x8 to help support the organization's efforts to further enhance operations through digital transformation.
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Robot - 7 Crucial Robotic Applications in Automotive Manufacturing
The automotive industry has been using robotic applications in its manufacturing assembly lines to increase efficiency for over 50 years now. Robots a…
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Complimenting CX Technology with a Human Touch
Companies that rely too much on customer service technology may find more success with quality human agents complimenting them.
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Team building tips for customer service departments
For many organizations, customer service is one of the most important departments. It is the place where all complaints and questions end up. A good a…
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Five Things We Can Learn From Casino Customer Service
Customer support is one of the pillars of any industry and more than any other business, casinos rely on good quality customer service to attract new …
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Why Are Casinos Renowned for Their Customer Service
Of all the businesses in the world, casinos are perhaps the most well-known for their customer service. Casino customer service is unmatched in qualit…
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New Study Finds Varying Success Among Internet-Based Customer Experiences
A new ASCI report revealed how customers rate their experiences with the most notable internet-based companies.
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BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers
BJ's Wholesale Club has implemented a new automated voice-based virtual assistant from Everise to help cater to its older customers. The technology ha…
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AMP Agency Combines DX Division with SmallTalk
After the recent purchase of SmallTalk earlier this year, AMP Agency officially announced the company will condense SmallTalk with AMP's own digital e…
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How to Build your own customer service website in these 6 Steps
Have you finally decided to stop working for a boss and step into the light of being your own boss. Congratulations! Whether you have your own company…
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3 Fun things to do with your customer service team after returning to the office
Finally, the end of the pandemic is near. After two years of working at home or at flex work stations, it's time to go back to the office. But don't e…
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PossibleNOW Solution Takes Aim at New Florida Telemarketing Law
A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.
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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support
3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.
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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX
For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…
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How AI Transforms The Call Centers And Bringing Them To The Next Level
The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …
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The Future is Now! Deliver Great Real-Time Retail Customer Experiences
When the Covid-19 pandemic began, many businesses across a variety of industries were heavily affected by the quarantine, and the retail industry was …
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5 Great Customer Service Strategies To Help You Improve the Customer Experience
Customer service is one of the most important aspects of every customer experience, and it definitely can make or break the relationship between the b…
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