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Chatbot Automation Causing Customer Frustration
The importance of customer service cannot be overstated. That said, companies of all sizes turned to chatbots when labor shortages struck, and this ch…
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Vitech Intros CampaignCenter Solution
Vitech, a global provider of cloud-based administrative software, announced the launch of the CampaignCenter solution for the V3locity CRM platform.
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An Account Manager in a software & hardware outsourcing development company
To be successful every software & hardware development company should have both technical and business proficient crews. Account managers, as business…
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Improving the Attractiveness of Your Small Business in Texas
Just about every industry across the planet is experiencing increased competition and, therefore, a reduction in the number of applicants for new role…
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Can Smart Home as a Service Solutions Improve Customer Experience and Deepen Relationships?
Smart home technology is anything but new. As far back as the 1930s, visionary inventors spoke of home automation technologies following the dramatic …
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Is Customer Service a Good Career Choice for You?
People all have their own ideas of the perfect career choice, and while some people love to work on their own in solitude, others love to work with ot…
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MySize Combines Digital and Physical Retail Experiences with Smart Mirror
MySize, a developer of AI-powered apparel-measurement technologies, announced the launch of the FirstLook Smart Mirror: an interactive mirror display …
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CXone Now Compatible With Google Chrome OS
NICE announced an expansion to its partnership with Google, and revealed the company's CXone software is now available with Chrome OS. Customer-centri…
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Hodusoft Intros New HoduCC Features
To support new trends in contact center operations, Hodusoft, an India-based unified communications software developer, recently introduced new outbou…
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CEO of British Airways Aims To Fix Poor Customer Service
Sean Doyle, the CEO of British Airways, sent a message to BA Executive Club members over the weekend regarding BA's recent dip in customer service qua…
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Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy
The drama and ensuing fallout over Joe Rogan's Spotify podcast has caused the streaming company to replace human support agents with bots generating a…
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The Ingredients For Success: A Guide to Restaurant Management For Beginners
For those with a career in hospitality, opening your business is just the tip of the iceberg but making it a success is what will set you apart from y…
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Report Finds Digital Support Critical for Retail Growth
Market research firm Incisiv recently released the 2021 Apparel, Footwear & Accessories Digital Maturity Index, created in partnership with Hughes Net…
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Customers Claim Starlink Customer Service Nonexistent
Since its inception, SpaceX's Starlink program has generated a massive amount of hype. Now, remote and under populated areas of the globe gain reliabl…
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Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier
Many factors contribute to business failure, such as general market downturns, change in the economy or industry, CEOs and founders burning out or giv…
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Building A Stronger Marketing Campaign with AI Assistance
After nearly two years of sluggish business growth, businesses are looking for effective ways to increase customer retention. AI-assistance marketing …
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2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values
It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "far from home" (the Spiderman prequel to the curre…
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Software Giants Compete for Customer Service Domination
Customer service is finally receiving the support and recognition it deserves. After decades of disregarding customer service centers as costly, unpro…
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LiveVox Announces Alliance With PlanetOne
LiveVox recently announced the formation of a new strategic alliance with cloud-based IT solution developer, PlanetOne.
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What Is A VoIP Phone And Should You Use One?
It seems that every day a new piece of technology is introduced. Some of these new additions become integral to our daily lives, such as the smartphon…
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