CustomerZone360 NEWS
CustomerZone360 Home
CUSTOMER Magazine Announces Winners of the 2022 CRM Excellence Award
TMC announced the winners of their 23rd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
Read More
Contact Centers Are Experiencing Digital Growing Pains
Call centers should invest in technologies that centralize data and make it accessible and actionable to agents when and where they need it, and look …
Read More
Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure
The Avaya and Microsoft partnership will continue to help customers' initiatives in the cloud.
Read More
MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr
Powered by Amazon Connect, Dextr combines a full-agent dashboard with a library of cloud services at an affordable price.
Read More
Is This the End of the Cold Call?
The traditional method of telemarketing is no longer - now businesses can use enhanced data analytics and optimized cloud call center software to brin…
Read More
LiveVox Launches New Channel Program for MSPs
LiveVox has announced a new channel program to expand its CCaaS suite to more MSPs, master agents, and other partners.
Read More
Everything Has a Price: How Dynamic Pricing Will Shake up the Retail Market
A dynamic pricing system is the automated pricing of appointment time slots, based on how much a consumer is willing to pay at a specific time for a s…
Read More
SPI Software Teams with ConnectionsGRP for New SPI Connect Platform
The Hyperscale Communications Platform adds a cloud-based messaging module into SPI's timeshare and vacation ownership application software, driven by…
Read More
Chat Becoming Powerful Tool Driving CX, Business Revenue and Growth
A new report from Clickatell reveals most customer service representatives are using chat to improve the customer experience (CX) as well as drive bus…
Read More
Breezeline Launches Mobile App to Improve Customer Experiences
The launch of the new app, according to company officials, is part of a plan in place to transform customer experiences using digital tools. The goal …
Read More
Gaming Laboratories International Announces New Hire for Customer Service
In the electronic gaming and lottery business, certification is vital to ensure that all gaming products meet region's stringent standards and local t…
Read More
Disney Customers Complain About Long Waits for Customer Service
An increasing number of Disney World customers are complaining about hours-long hold times and unskilled customer service representatives fielding the…
Read More
How to answer customer queries in the most effective way
The world of customer services can be a difficult one to manoeuvre. Not only do you have to be a smooth talker, but you need to have an in-depth knowl…
Read More
Infobip Adds SMS, WhatsApp Features for Adobe Commerce
Cloud communications company Infobip announced SMS and WhatsApp messaging capabilities are now included for Adobe Commerce users. Service agents can c…
Read More
CRMNEXT, Wescom Resources Group Partner for CRM Solution
Financial CRM solution provider CRMNEXT and credit union technology solution company Wescom Resources Group co-announced a strategic partnership.
Read More
Recipients of the 2022 CUSTOMER Product of the Year Award Announced
TMC announced today the winners of the 2022 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
Read More
InteractiveTel Unveils TotalCX Platform
InteractiveTel announced the launch of the TotalCX Customer Experience Platform for automotive dealers.
Read More
IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences
The new office will offer assistance for service, compliance, and other tax-related programs, working together with other units of the IRS and the Tax…
Read More
4 types of call center KPIs and how to use them
The hallmark of a strong call center is that it not only helps your company fulfill its mission, but also ensures employee and customer satisfaction. …
Read More
Calabrio WFM Transforms Cazoo Contact Center Operations
UK-based online car dealership company Cazoo experienced a huge spike in activity over the last year, leading executives to invest in Calabrio's workf…
Read More