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Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers
Cresta announced the expansion of its Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products.
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Preferred Risk Insurance's Switch to UCaaS/CCaaS Improves Communications Quality
Preferred Risk Insurance enabled its employees and clients to stay better connected and productive with RingCentral
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Latest Tech Being Used to Boost Customer Service
All successful businesses know that the customer is king, and customers today are more demanding than ever before. All customers want their issues att…
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Business Success and the Undeniable Impact of Customer Service
When you look at a successful business, such as Casumo.com, it can be challenging to pinpoint exactly what they're getting right and even harder to em…
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How To Grow A Home-Based Business
When you are running a home-based business, things can seem stifling. It can be hard to see the wood through the trees, so to speak, as you are confin…
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Study Finds Omnichannel Grocery Shoppers Spend More
Symphony RetailAI announced the findings of an analysis of nearly 600 million shopper transactions to determine the impact of today's omni-channel gro…
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Jenne CBS Expands Contact Center Portfolio with Playvox
Jenne Cloud Services Brokerage partnered with Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions.
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Voice Bot and the real-time customer experience: a successful case study
Voice Bot and the real-time customer experience: a successful case study Voice bot allows you to automate a large number of processes such as booki…
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Banking on Better Experiences as Financial Institutions Adopt RPA
Banking enterprises are realizing the benefits of automation, and are increasingly finding their answers in Robotic Process Automation (RPA).
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Buying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence
Jenne Inc.'s Jenne Cloud Services Brokerage partnered with Invoca to help enhance the buying experience and increase revenue.
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Rent-A-Center Using Video to Boost Customer Experiences
Rent-A-Center is boosting customer experiences with the use of video technology. The company is using SundaySky, a SaaS video platform so it can impro…
Read MoreOnline Payment Fraud to Reach New Levels
Cumulative merchant losses to online payment fraud globally are expected to exceed $343 billion between 2023-27.
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The Importance of Reputation in Online Businesses
Nowadays, it is impossible to run any business and not have an internet presence. Going by the latest stats, around five billion people surf the World…
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You Should Know 5 Things About Hiring a Law Firm SEO
When you search for a specific topic online, you're likely to find articles containing links to other websites. These are known as "searchable tags" o…
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NICE Actimize Named a Leader in Anti-Money Laundering Technology
NICE Actimize places an understanding of the customer and their associated risk at the heart of its investments in providing industry-leading anti-mon…
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Chatbot Testing Valuable Across All Industries
Chatbots need training to better understand customer intent if they are to be valuable.
Read MoreUJET Solution Earns Customer Satisfaction Ratings Win
G2 recognized UJET's solution for user satisfaction and other notable accolades.
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Keeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.
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At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…
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Phonexa Offers Benefits Through Revamped Partnership Program
Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technol…
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