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LiveVox Launches New Channel Program for MSPs
LiveVox has announced a new channel program to expand its CCaaS suite to more MSPs, master agents, and other partners.
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Everything Has a Price: How Dynamic Pricing Will Shake up the Retail Market
A dynamic pricing system is the automated pricing of appointment time slots, based on how much a consumer is willing to pay at a specific time for a s…
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SPI Software Teams with ConnectionsGRP for New SPI Connect Platform
The Hyperscale Communications Platform adds a cloud-based messaging module into SPI's timeshare and vacation ownership application software, driven by…
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Chat Becoming Powerful Tool Driving CX, Business Revenue and Growth
A new report from Clickatell reveals most customer service representatives are using chat to improve the customer experience (CX) as well as drive bus…
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Breezeline Launches Mobile App to Improve Customer Experiences
The launch of the new app, according to company officials, is part of a plan in place to transform customer experiences using digital tools. The goal …
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Gaming Laboratories International Announces New Hire for Customer Service
In the electronic gaming and lottery business, certification is vital to ensure that all gaming products meet region's stringent standards and local t…
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Disney Customers Complain About Long Waits for Customer Service
An increasing number of Disney World customers are complaining about hours-long hold times and unskilled customer service representatives fielding the…
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How to answer customer queries in the most effective way
The world of customer services can be a difficult one to manoeuvre. Not only do you have to be a smooth talker, but you need to have an in-depth knowl…
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Infobip Adds SMS, WhatsApp Features for Adobe Commerce
Cloud communications company Infobip announced SMS and WhatsApp messaging capabilities are now included for Adobe Commerce users. Service agents can c…
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CRMNEXT, Wescom Resources Group Partner for CRM Solution
Financial CRM solution provider CRMNEXT and credit union technology solution company Wescom Resources Group co-announced a strategic partnership.
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Recipients of the 2022 CUSTOMER Product of the Year Award Announced
TMC announced today the winners of the 2022 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
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InteractiveTel Unveils TotalCX Platform
InteractiveTel announced the launch of the TotalCX Customer Experience Platform for automotive dealers.
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IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences
The new office will offer assistance for service, compliance, and other tax-related programs, working together with other units of the IRS and the Tax…
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4 types of call center KPIs and how to use them
The hallmark of a strong call center is that it not only helps your company fulfill its mission, but also ensures employee and customer satisfaction. …
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Calabrio WFM Transforms Cazoo Contact Center Operations
UK-based online car dealership company Cazoo experienced a huge spike in activity over the last year, leading executives to invest in Calabrio's workf…
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Chatbot Automation Causing Customer Frustration
The importance of customer service cannot be overstated. That said, companies of all sizes turned to chatbots when labor shortages struck, and this ch…
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Vitech Intros CampaignCenter Solution
Vitech, a global provider of cloud-based administrative software, announced the launch of the CampaignCenter solution for the V3locity CRM platform.
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An Account Manager in a software & hardware outsourcing development company
To be successful every software & hardware development company should have both technical and business proficient crews. Account managers, as business…
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Improving the Attractiveness of Your Small Business in Texas
Just about every industry across the planet is experiencing increased competition and, therefore, a reduction in the number of applicants for new role…
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Can Smart Home as a Service Solutions Improve Customer Experience and Deepen Relationships?
Smart home technology is anything but new. As far back as the 1930s, visionary inventors spoke of home automation technologies following the dramatic …
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