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Disney Customers Complain About Long Waits for Customer Service
An increasing number of Disney World customers are complaining about hours-long hold times and unskilled customer service representatives fielding the…
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How to answer customer queries in the most effective way
The world of customer services can be a difficult one to manoeuvre. Not only do you have to be a smooth talker, but you need to have an in-depth knowl…
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Infobip Adds SMS, WhatsApp Features for Adobe Commerce
Cloud communications company Infobip announced SMS and WhatsApp messaging capabilities are now included for Adobe Commerce users. Service agents can c…
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CRMNEXT, Wescom Resources Group Partner for CRM Solution
Financial CRM solution provider CRMNEXT and credit union technology solution company Wescom Resources Group co-announced a strategic partnership.
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Recipients of the 2022 CUSTOMER Product of the Year Award Announced
TMC announced today the winners of the 2022 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
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InteractiveTel Unveils TotalCX Platform
InteractiveTel announced the launch of the TotalCX Customer Experience Platform for automotive dealers.
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IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences
The new office will offer assistance for service, compliance, and other tax-related programs, working together with other units of the IRS and the Tax…
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4 types of call center KPIs and how to use them
The hallmark of a strong call center is that it not only helps your company fulfill its mission, but also ensures employee and customer satisfaction. …
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Calabrio WFM Transforms Cazoo Contact Center Operations
UK-based online car dealership company Cazoo experienced a huge spike in activity over the last year, leading executives to invest in Calabrio's workf…
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Chatbot Automation Causing Customer Frustration
The importance of customer service cannot be overstated. That said, companies of all sizes turned to chatbots when labor shortages struck, and this ch…
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Vitech Intros CampaignCenter Solution
Vitech, a global provider of cloud-based administrative software, announced the launch of the CampaignCenter solution for the V3locity CRM platform.
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An Account Manager in a software & hardware outsourcing development company
To be successful every software & hardware development company should have both technical and business proficient crews. Account managers, as business…
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Improving the Attractiveness of Your Small Business in Texas
Just about every industry across the planet is experiencing increased competition and, therefore, a reduction in the number of applicants for new role…
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Can Smart Home as a Service Solutions Improve Customer Experience and Deepen Relationships?
Smart home technology is anything but new. As far back as the 1930s, visionary inventors spoke of home automation technologies following the dramatic …
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Is Customer Service a Good Career Choice for You?
People all have their own ideas of the perfect career choice, and while some people love to work on their own in solitude, others love to work with ot…
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MySize Combines Digital and Physical Retail Experiences with Smart Mirror
MySize, a developer of AI-powered apparel-measurement technologies, announced the launch of the FirstLook Smart Mirror: an interactive mirror display …
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CXone Now Compatible With Google Chrome OS
NICE announced an expansion to its partnership with Google, and revealed the company's CXone software is now available with Chrome OS. Customer-centri…
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Hodusoft Intros New HoduCC Features
To support new trends in contact center operations, Hodusoft, an India-based unified communications software developer, recently introduced new outbou…
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CEO of British Airways Aims To Fix Poor Customer Service
Sean Doyle, the CEO of British Airways, sent a message to BA Executive Club members over the weekend regarding BA's recent dip in customer service qua…
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Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy
The drama and ensuing fallout over Joe Rogan's Spotify podcast has caused the streaming company to replace human support agents with bots generating a…
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