CustomerZone360 NEWS
CustomerZone360 Home
McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits
McDonald's is beefing up its delivery services through newly renegotiated agreements with DoorDash and Uber Eats. The fast food giant has white label …
Read More
Biden Signs Executive Order to Modernize Government Programs
President Biden signed an executive order requiring agencies to introduce digital services to make public-facing services more efficient for citizens.
Read More
Starting A Tech Company In 2022: What Every Potential Leader Needs To Know
We all know the tech world is a competitive field to break into and can have high initial investment costs. However, if you can provide a unique and p…
Read More
The Digital Transformation of a North American Retailer Is Driving Expansion for Kandy and ConnX
When a national retailer with over 5,000 stores across the US and Canada needed to solve fundamental real-time communications and IT network obstacles…
Read More
T-Mobile Customers Report Drop In Service Quality After Sprint Merger
T-Mobile customers are noticing a dramatic drop in customer service quality after the company merged with Sprint back in 2020.
Read More
Elevating CX Solutions With Knowledge Management Systems
CX solutions offer detailed insights for improving better customer experiences, but businesses can enhance those insights further with the support of …
Read More
As CX Remains at the Center of Attention in the C-Suite, Another Merger is Announced
Today, so many of the products and services we use have become commoditized. Customers have more power to voice their levels of satisfaction than ever…
Read More
Everything You Need To Know About The RTO Industry Before Getting Involved
In modern Australia, more and more people are starting to get involved with unique RTO businesses across multiple industries. Whether you're a knowled…
Read More
Zendesk, Agillic Release Plug-and-Play CRM Solution
Zendesk and Agillic launched a CRM application to offer complete control over targeted marketing campaigns, enabling more personalized customer servic…
Read More
Dialpad and Zoho Launch Co-Developed CRM Integration
Cloud communications company Dialpad recently announced the launch of a new CRM integration created in collaboration with CRM software developer, Zoho…
Read More
What role does photo content play in e-commerce?
Approximately 21.8% of the world's population buys goods online. This equals 1.66 billion people. During the Covid-19 pandemic, shoppers around the gl…
Read More
Future Retail Introduces New Evidence for Amazon Legal Battle
Indian-based Future Retail submitted new evidence to the Competition Commission of India (CCI) for an ongoing legal battle with e-commerce giant, Amaz…
Read More
Smart Communications Introduces New Client Reporting Solution
Smart Communications unveiled a new client reporting solution, providing financial professionals with an easier way to share complex investment docume…
Read More
Good Old Customer Service Is the Best Way to Get and Keep Customers
In today's rapidly changing world, businesses are in a serious fight to win new business and maintain repeat customers. They say the true value of a c…
Read More
Lego Gets Freaky With Its Customers
Lego is one of the most well-known toy companies on the planet, with a long and consistent track record of providing excellent customer service. The c…
Read More
Zendesk Looks to Enhance CX with Momentive Acquisition
Customer support and SaaS provider Zendesk has announced plans to acquire Monetive Global Inc. for $4.13 billion.
Read More
How Bitcoin Mechanics Can Enhance Customer Experience
Back in 2009, Bitcoin entered the scene and automatically had a reputation associated with dark web transactions. The reason for this is because Bitco…
Read More
5 Common Customer Service Hurdles for Businesses
With increased competition, strong customer service has become critical to a company's success. However, a desire for customer-centricity and a firm's…
Read More
Q2 and Glia Announce Integrated Offering for Digital Banking Experience
Customers like digital banking. Even before the COVID-19 pandemic, a record number of customers were logging on for banking customer support. Accordin…
Read More
Twilio Engage Platform Puts Omnichannel Marketing in Focus
CPaaS leader Twilio recently announced the launch of Twilio Engage, a new growth automation platform which allows customers to create more personalize…
Read More