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Don't Be Afraid of Negative Reviews. They Can Help Your Business
Reviews play a critical role in the customer buying journey. Unlike what many business owners think, consumers aren't just skimming reviews before the…
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Demand for Agents Skyrockets Amid a New Era of Customer Service: Real-world Recruitment and Retention Plans
The pandemic has turned the workforce upside down as millions of people worldwide remain unemployed, and many are looking to greener pastures in the w…
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The Future of Work: A Skills-based Flex Economy
While the gig ecoonomy has been growing steadily, Shiftsmart sees the next evolution, a flex economy, as the new future of work employment model in co…
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Bridging the Experience Gap: First Interaction Resolution is the Holy Grail of Great Customer Experiences
The world of contact centers and customer service continues to evolve as consumer lives become increasingly connected, digital and diverse. There are …
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6 Benefits of Document Scanning Services for Businesses
Document scanning involves converting paper documents into digital images for easy access, improving productivity, and cutting costs. It allows you to…
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LiveVox Offers Easier Application Access with SmartStart Program
To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.
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Khoros Introduces Contact Center Enhancements with Autumn Innovation Release
Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…
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Top 5 largest technology companies and which startups to keep on eye on in 2022
Technology companies have become a dominant driver of economic growth, consumer preferences and financial markets. For example, the largest technology…
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Moving Past an Outdated Perception of Chatbots
Chatbots have a maintained reputation for being ineffective and underdeveloped, but deserve new attention after years of fine-tuning.
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What to Look for When Deciding on a Collection Agency
There's certain things that happen to every entrepreneur. Your first big sale, the first time one of your clients recommends you to someone else… and …
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Best Practices for Law Firm Customer Service
Customer service isn't an easy aspect of any business. In fact, it can be one of the hardest areas to perfect, whether it's your primary offering or o…
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CUSTOMER Magazine Announces Recipients of the 2021 Customer Experience Innovation Awards
TMC announced today the winners of 2021 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
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Building a Flexible, Data-Driven Patient Satisfaction Strategy
While healthcare might not seem at first glance to be a very customer-driven industry, in reality, patients ARE customers, and they expect the same ki…
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How COVID-19 has impacted trust in HR, and what HR can do to improve it
When facing a crisis, like COVID-19, it's important for employees to be able to trust their HR teams. Thankfully, almost a third (32%) of respondents …
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Study Finds Ecommerce Brands Struggling to Meet Current CX Expectations
A new study by Simplr has found that a significant number of ecommerce brands do not have the necessary capabilities to address common customer inquir…
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Contact Center Modernization: 5 CX Trends for 2021
The year 2020 witnessed both an increase in businesses and a broad stop in the economy, which may appear strange at first glance. As a result of this …
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Growing Your Call Center With Virtual Phone Systems
Virtual phone systems are taking the world of call centers by storm. This is because of the huge advantages associated with them. The truth is we are …
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Gnani.ai Releases New Voice Biometrics Solution armour365
Gnani.ai announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…
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NICE and Bell Canada Form Agreement to Expand CXone Availability
Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…
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CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award
TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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