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CUSTOMER Magazine Announces Recipients of the 2021 Customer Experience Innovation Awards
TMC announced today the winners of 2021 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
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Building a Flexible, Data-Driven Patient Satisfaction Strategy
While healthcare might not seem at first glance to be a very customer-driven industry, in reality, patients ARE customers, and they expect the same ki…
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How COVID-19 has impacted trust in HR, and what HR can do to improve it
When facing a crisis, like COVID-19, it's important for employees to be able to trust their HR teams. Thankfully, almost a third (32%) of respondents …
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Study Finds Ecommerce Brands Struggling to Meet Current CX Expectations
A new study by Simplr has found that a significant number of ecommerce brands do not have the necessary capabilities to address common customer inquir…
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Contact Center Modernization: 5 CX Trends for 2021
The year 2020 witnessed both an increase in businesses and a broad stop in the economy, which may appear strange at first glance. As a result of this …
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Growing Your Call Center With Virtual Phone Systems
Virtual phone systems are taking the world of call centers by storm. This is because of the huge advantages associated with them. The truth is we are …
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Gnani.ai Releases New Voice Biometrics Solution armour365
Gnani.ai announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…
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NICE and Bell Canada Form Agreement to Expand CXone Availability
Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…
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CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award
TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most
A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.
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Survey Finds Call Center Agents Concerned About Future of Automation
Artificial intelligence still has a long way to go before becoming capable of fully taking over human contact center responsibilities, but human agent…
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If Your Customers Can't Reach Your Agents, They Won't Be Customers For Long
Customer loyalty is fragile, so businesses need to invest in the cloud communications and contact center solutions to ensure their agents are able to …
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Darlington Building Society Recruits 8x8 for Digital Transformation
Darlington Building Society has selected 8x8 to help support the organization's efforts to further enhance operations through digital transformation.
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Robot - 7 Crucial Robotic Applications in Automotive Manufacturing
The automotive industry has been using robotic applications in its manufacturing assembly lines to increase efficiency for over 50 years now. Robots a…
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Complimenting CX Technology with a Human Touch
Companies that rely too much on customer service technology may find more success with quality human agents complimenting them.
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Team building tips for customer service departments
For many organizations, customer service is one of the most important departments. It is the place where all complaints and questions end up. A good a…
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Five Things We Can Learn From Casino Customer Service
Customer support is one of the pillars of any industry and more than any other business, casinos rely on good quality customer service to attract new …
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Why Are Casinos Renowned for Their Customer Service
Of all the businesses in the world, casinos are perhaps the most well-known for their customer service. Casino customer service is unmatched in qualit…
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New Study Finds Varying Success Among Internet-Based Customer Experiences
A new ASCI report revealed how customers rate their experiences with the most notable internet-based companies.
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BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers
BJ's Wholesale Club has implemented a new automated voice-based virtual assistant from Everise to help cater to its older customers. The technology ha…
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