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Buying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence
Jenne Inc.'s Jenne Cloud Services Brokerage partnered with Invoca to help enhance the buying experience and increase revenue.
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Rent-A-Center Using Video to Boost Customer Experiences
Rent-A-Center is boosting customer experiences with the use of video technology. The company is using SundaySky, a SaaS video platform so it can impro…
Read MoreOnline Payment Fraud to Reach New Levels
Cumulative merchant losses to online payment fraud globally are expected to exceed $343 billion between 2023-27.
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The Importance of Reputation in Online Businesses
Nowadays, it is impossible to run any business and not have an internet presence. Going by the latest stats, around five billion people surf the World…
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You Should Know 5 Things About Hiring a Law Firm SEO
When you search for a specific topic online, you're likely to find articles containing links to other websites. These are known as "searchable tags" o…
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NICE Actimize Named a Leader in Anti-Money Laundering Technology
NICE Actimize places an understanding of the customer and their associated risk at the heart of its investments in providing industry-leading anti-mon…
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Chatbot Testing Valuable Across All Industries
Chatbots need training to better understand customer intent if they are to be valuable.
Read MoreUJET Solution Earns Customer Satisfaction Ratings Win
G2 recognized UJET's solution for user satisfaction and other notable accolades.
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Keeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.
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At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…
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Phonexa Offers Benefits Through Revamped Partnership Program
Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technol…
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Pro and Contra of Using AI for Customer Support in Online Casinos
The spread of the use of artificial intelligence in various services puts a choice for many businessmen whether to switch to AI for customer support s…
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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud
ConneXio is leveraging AI, voice recognition, web3 and blockchain technologies, among others, looking to unseat some of the contact center industry's …
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MoEngage Adds WhatsApp Integration
MoEngage has announced the launch of a new Whatsapp business integration for enterprises.
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3 Ways to Verify Your Customers
Customer verification is crucial for any financial establishment and its existing customers. Failure to do so can lead to financial losses, data breac…
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Contact Center Adoption of AI on the Rise
LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …
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CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards
TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.
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Job Interview Mistakes to Avoid
When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …
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Unified Contact Center Solutions Provider SharpenCX Announces Partner Program
SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…
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Lang.ai Completes $10.5M Series A
Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.
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