CUSTOMER NEWS
Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy
Artificial Intelligence should be a major focus for business leaders looking to prepare their company for the future.
Read MoreGerman Solar Systems Company Chooses Talkdesk as Contact Center Provider
ZOLAR GmbH is a Berlin-based green technology company that provides solar modules and storage systems. The company offers solar panels and cables, inv…
Read MoreStriking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX
For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…
Read MoreNew Five9 Inference Studio Simplifies Virtual Agent Deployments
Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.
Read MoreSemafone Delivers PCI DSS Compliance
This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third…
Read MoreActivTrak Coach Aims to Manage Productivity from Anywhere
ActivTrak has released a new coaching solution to help business leaders accurately assess employee performance from virtually any location.
Read MoreHow AI Transforms The Call Centers And Bringing Them To The Next Level
The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …
Read More75 Percent of European Contact Center Executives Don't Understand AI
Companies once spent a lot of time pursuing what they believed to be effective customer service. The phrase "customer service," however, recalls a pie…
Read MoreNICE Outlines Framework for Ethical AI Deployments
Recent advancements in artificial intelligence have been a major focus in the global economy, as business leaders put more focus on robotics and autom…
Read MoreContact Centers Should Aim to Become Experience Centers
Contact centers learned a lot of lessons during the pandemic. For starters, they learned that business can shift in an instant. During quarantine, man…
Read MoreThe Future is Now! Deliver Great Real-Time Retail Customer Experiences
When the Covid-19 pandemic began, many businesses across a variety of industries were heavily affected by the quarantine, and the retail industry was …
Read More5 Great Customer Service Strategies To Help You Improve the Customer Experience
Customer service is one of the most important aspects of every customer experience, and it definitely can make or break the relationship between the b…
Read MoreTechnologies That Enhance the Customer Experience on Online Casinos
Online casinos have become some of the most attractive platforms for gambling. Not only can you play your favorite casino games on your mobile and des…
Read MoreCrucial Aspects of Modern Customer Support
As the technology progressed, customer support has gone from strength to strength because companies were able to deliver high-quality, and in a lot of…
Read MoreA Vision for Productivity Gains through Document Automation
As businesses constantly seek to traverse the challenging landscape while increasing their efficiency, saving valuable resources such as time and mone…
Read MorePotential Technologies For Enhancing Customer Experience
As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Busi…
Read MoreGroundbreaking Technological Aids To Make A Change In The Logistics World
Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From …
Read MoreAvaya Cloud Office Puts Hybrid Work In The Spotlight
Avaya and RingCentral have unveiled new features for the Avaya Cloud Office by RingCentral® Unified Communications as a Service (UCaaS) solution to he…
Read MoreWhy you should offer product customization
Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. Y…
Read MoreLifesize Adds Expanded Capabilities to CxEngage Platform
Cloud contact center and video meeting solutions provider Lifesize, Inc. recently announced updates to its flagship cloud contact center and collabora…
Read MoreHow customer responsive culture affects your conversion rates
Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.
Read More8 Strategies Critical to Improving Employee Experience
Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…
Read MoreEmplifi Adds Messenger API for Instagram
Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not only want instant access …
Read MoreDCM Supports Canadian Financial Institutions with Management Platform
DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer experiences.
Read MoreGnani.ai Helps Customer-Face Companies Bridge the Digital Divide
Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will s…
Read MoreCabify Selects Talkdesk to Automate Contact Center
The proliferation of mobile devices and advanced installation of networks has increased mobile app users across the globe. Cabify, a mobility company …
Read MoreAdvancement of Customer Service In Online Betting With The Help of Technology
Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated b…
Read MoreCision Completes Acquisition of Social Listening Company Brandwatch
"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Soc…
Read MoreZappix Unveils 'Agent Assist' for Simplified Customer Service
In an effort to dramatically reduce call times and speed up customer interactions, Zappix has created "Agent Assist" to automate standard customer inq…
Read MoreScorebuddy Quality Assurance Platform Provider Acquires CxMoments Text Analytics Solution
Last week, Dublin, Ireland-based Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses artificial …
Read MoreAceyus VUE Cloud Platform Makes Way to Amazon Marketplace
Aceyus has revealed the company's VUE Cloud platform is now available for purchase in the AWS marketplace.
Read MoreTalkdesk Study Finds Majority of CX Professionals Feel AI Future of Contact Centers
Talkdesk announced the findings of its latest report, The Future of AI in the Contact Center, which covers the increasing importance of artificial int…
Read MoreDickies Launches AI-Powered Program for Personalized Online Fittings
Retailer Dickies has announced an AI-powered pilot program to provide its customers with personalized online fittings. Customers shopping at Dickies o…
Read MoreIntelePeer Awarded a 2021 CRM Excellence Award
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named I…
Read MoreWorkWave Purchases Call Center Software Provider Slingshot
Workwave has announced the acquisition of Slingshot, providing customers with new resources to improve customer service quality and business operation…
Read MoreImportance of Delivering Omnichannel Customer Experience
Switching between various devices on a daily basis is a norm for 98% of the US shoppers, so businesses that strive to fully satisfy the customers' exp…
Read MoreGNC Adopts Verint Experience Management for Omnichannel Customer Experience Strategy
Customer experience management is a concept many companies struggle with today. While they know what the framework should look like, putting it into p…
Read MoreClarabridge Intros AI-Augmented Quality Management Solution
Over the last year, the shift to remote work and online services has changed the landscape drastically for all. On the business side, contact centers …
Read MoreSecuring Retail and POS Endpoints Efficiently
With physical retail re-opening, large retailers with hundreds or thousands of locations are rethinking their security strategies, especially when it …
Read MoreCan You Improve Cold Calling in 2021?
Here's a problem: cold calling is a tough business. The real reason some contact centers are more successful than others is not just because they have…
Read MoreTruConnect Discovers Cost Reductions Thanks to Five9 Solutions
Solutions by cloud contact center provider Five9 reportedly helped TruConnect lower call times and operating costs in only 3 months.
Read MoreAvalonBay Boosts Payment Infrastructure with Help from PCI Pal
AvalonBay has sought the services of PCI Pal to bring added security and call center features to the company's nationwide workforce.
Read MoreLevi Strauss Uses Google Business Messages to Improve Customer Experience
Denim company Levi Strauss & Co. is using Google Business Messages to enhance its customer experience and engagement strategy. The company partnered w…
Read MoreTesla Apologizes for Arrogant Customer Service Response to Shanghai Incident
Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of its vehicles. The automaker has …
Read MoreCUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards
TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
Read MoreSalesforce Focusing on Customer Service from Anywhere
As the nation begins to re-open and adjust to post pandemic realities, business leaders are realizing that many of the digital technologies implemente…
Read MoreContact Center 2.0: A Better Normal
Is it safe to go back to the office now? Should we go back? Do we need to? There are no definitive answers to these questions, but they are top of min…
Read MoreAdding video to your digital customer engagements
Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advi…
Read MoreHow Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience
Learn how Verizon navigated the COVID-19 pandemic to successfully and rapidly transition to a fully remote contact center environment.
Read MoreTalkdesk and Microsoft Continue Alliance for Delivery of Improved Personalization
Talkdesk and Microsoft will be continuing their strategic partnership to offer customers and call center agents more personalized experiences.
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