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CUSTOMER NEWS

Notable Solutions Introduces New Productivity App for Mobile Workforce

By: Calvin Azuri    9/26/2012

Notable Solutions recently introduced a new productivity app which allows the mobile workforce of an organization to easily access business processes …

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Be Informed When Purchasing Call Center Workforce Management Software

By: Robbie Pleasant    9/24/2012

If you haven't yet purchased hosted or cloud-based workforce management software, odds are you're considering it. Well, before you rush off and select…

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The Difference Between Hosted and Cloud Workforce Management Software

By: Amanda Ciccatelli    9/17/2012

These days, workforce management (WFM) software is maturing beyond time clocks to incorporate mobile access for improved labor productivity. This WFM …

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VoIP Call Recording and Workforce Management: A Potent Combination in the Cloud

By: Robbie Pleasant    9/17/2012

It seems these days that everything is going to the cloud, albeit for a good reason. The latest software to reach it is an integrated combination of V…

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Aspect Mobile Workforce Management Solution Helps Call Center Managers with Scheduling

By: Tabitha Naylor    9/12/2012

Customer contact, workforce optimization and Microsoft platform solutions provider Aspect Software recently launched a completely customizable mobile …

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MidOil USA Supports HemiPhon's Global Expansion Plans with HRM Software

By: Anuradha Shukla    9/10/2012

New York City-based MidOil USA is supporting the future global expansion plans for human resource management software company HemiPhon. HemiPhon has r…

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The Impact of Work Management Tools

By: Robbie Pleasant    9/10/2012

We do a lot of talking about how collaboration tools, business management tools, and so on can help a business. However, talking about what they can d…

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NBN Co Invests in a Quintiq Workforce Optomization Solution

By: Madhubanti Rudra    9/7/2012

NBN Co, a government-owned corporation engaged in designing, building and operating Australia's National Broadband Network, has invested in a workforc…

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TOA Technologies Intros Mobile Workforce Management App on Force.com

By: Rajani Baburajan    9/5/2012

TOA Technologies, a provider of cloud-based mobile workforce management applications, announced the launch of ETAworkforce, an advanced suite of apps …

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WorkForce Software Experiences Revenue Growth in First Half of 2012

By: Anuradha Shukla    8/27/2012

Workforce management solutions provider, WorkForce Software, has experienced strong revenue growth during the second quarter of the year. The company …

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RedPrairie Acquires Mobile Workforce Management Provider Vortex Connect

By: Rajani Baburajan    8/27/2012

RedPrairie Corporation, a supply chain, workforce, and all-channel retail solutions, announced it has just acquired Vortex Connect, a provider of mobi…

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Reaching Your Contact Center's Goals with the Help of Call Recording

By: Tracey E. Schelmetic    8/20/2012

If you run or manage a call center, it's probable that you spend most of your professional life chasing several goals: keeping costs down, meeting ser…

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Compeat Revolutionizes Workforce Management

By: Anuradha Shukla    8/20/2012

Compeat Restaurant Management Systems is revolutionizing restaurant labor management with the release of a complete labor management solution called C…

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What is Workforce Management?

By: Special Guest    8/16/2012

Workforce management software offers call centers actionable intelligent in preparing staff levels on a daily basis. Generally Workforce Management su…

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Workforce Management Apps Improve Call Center Scheduling

By: Amanda Ciccatelli    8/15/2012

Over the years, more and more workforce management (WFM) offerings have become available than ever before, and they vary in complexity, ease of use, f…

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Effective Workforce Management Solves Most Call Center Pain Points

By: Tracey E. Schelmetic    8/15/2012

If you run a call center, you'll know the challenges are many. High turnover is one of the biggest challenges - a majority of a call center's budget i…

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Verizon Workforce Management App Helps Companies Manage Fleets

By: Mandira Srivastava    8/13/2012

Verizon has updated its Field Force Manager and Fleet Control solutions to provide more efficiency and productivity for mobile workers. These new enha…

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Regina Transit Chooses Trapeze Group for its Workforce Management System

By: Mandira Srivastava    8/13/2012

Regina Transit, a public transportation agency operated by the city of Regina is trying to improve its business processes and back end operations. To …

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Genpact Drives Workplace Efficiency with Kronos Workforce Management Solutions

By: Rajani Baburajan    8/7/2012

Kronos, a provider of workforce management solutions including time and attendance, scheduling, absence management, HR and payroll, hiring, and labor …

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Let Workforce Management and Call Recording Work Together to Optimize the Contact Center

By: Tracey E. Schelmetic    8/7/2012

When it comes to call center solutions, it's often true that the power of an integrated solution is greater than the sum of its parts. This is particu…

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Foot Locker Deploys Enterprise Workforce Management Solution for Interactive Customer Service

By: Amanda Ciccatelli    8/1/2012

In order to meet a business's goals, enterprises must rely on workforce management software because without the right tools in place to identify and c…

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LivePerson Launches Text Analytics Solution LP Insights

By: Rachel Ramsey    8/1/2012

Today's online businesses have no shortage of customer data: chat transcripts, e-mails, call recordings, CRM notes, Web analytics, survey data and soc…

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DCR Workforce Named 'Top 100 Human Resource Experts to Follow on Twitter'

By: Anuradha Shukla    7/30/2012

DCR Workforce has made the list of "July 2012 Top 100 Human Resources Experts to Follow on Twitter." This ranking was conducted by Evan Carmichael, a …

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Five Steps to Cost Savings Through Better Schedule Adherence

By: Mae Kowalke    7/23/2012

An unscheduled 10-minute break during a typical eight-hour call center shift doesn't sound costly, but financial implications grow a lot worse when mu…

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Why Call Center Workforce Management and Optimization is Vital to Any Business

By: Steve Anderson    7/23/2012

For those businesses that have call centers in the first place, it seldom takes long to discover that the call center is much, much more important tha…

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Speech Analytics Boost the Power of the Contact Center and Workforce Management

By: Amanda Ciccatelli    7/19/2012

In contact centers these days, workforce management and optimization is key. Contact centers must have the right software to analyze call data in orde…

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ViryaNet Delivers Mobile Workforce Management Solution in Ecuador

By: Anuradha Shukla    7/17/2012

ViryaNet has delivered its mobile workforce management solution to a telecommunications provider in Ecuador.

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NICE Leads the Workforce Management Market

By: Anuradha Shukla    7/10/2012

DMG Consulting has recognized NICE as the global market leader in the contact center workforce management (WFM) market.

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A New Generation of Workforce Management for Today's Call Centers

By: Tracey E. Schelmetic    7/9/2012

If you think about the most expensive part of running a call center, you'll find that labor costs are at the top. This is true across all call centers…

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ARRIS Group Integrates SkyCreek Solution to Improve Workforce Management

By: Rajani Baburajan    7/3/2012

Global communications technology company ARRIS Group announced it has integrated the workforce management solution, WorkAssure system, with SkyCreek's…

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Mobile Workforce Management Gets the Right Person to Job Site on Time

By: Amanda Ciccatelli    7/2/2012

In the utilities sector, a major challenge of local governments and service providers is that they have to manage an offsite workforce who works on a …

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RedPrairie Delivers Workforce Management Solution to South African Retailer

By: Anuradha Shukla    6/25/2012

RedPrairie has delivered a workforce management solution (WFM) to South African retailer Woolworths South Africa. The solution will improve the in-sto…

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Workforce Management Software Improves Business Alignment for Customers

By: Anuradha Shukla    6/25/2012

WorkForce Software is helping customers to further improve business alignment by highlighting the latest iteration of its award-winning EmpCenter work…

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XLScheduler Looking to Expand Its International Reach

By: Rich Steeves    6/19/2012

When it comes to saving money in a call center, sometimes a simple change in workforce management solutions can make a huge difference. Using the righ…

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Abaqus and 1Shop Wireless Launch Mobile Workforce Management Service for T-Mobile

By: Rajani Baburajan    6/18/2012

Abaqus, a provider of cloud-based location and messaging platform for workforce management and asset management, announced partnership with 1Shop Wire…

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Kronos Intros New SMB Workforce Management Suite

By: Madhubanti Rudra    6/18/2012

Kronos Incorporated, a provider of workforce management solutions has expanded its portfolio with the introduction of a new suite of cloud-based workf…

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West Coast Arborists Automates Administrative Reporting with Xora Workforce Management Solution

By: Rajani Baburajan    6/18/2012

Workforce management provider Xora has been selected by West Coast Arborists (WCA), which has been providing urban forestry-management services to mun…

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IFS Aims to Become Leader in Mobile Workforce Management with Metrix Acquisition

By: Rajani Baburajan    6/14/2012

IFS, a public company that develops, supplies, and implements IFS Applications, a component-based extended ERP suite built on SOA technology, announce…

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Private Pipkins Provides Powerful Products

By: Rich Steeves    6/11/2012

As Facebook is finding out recently, there are indeed drawbacks to being a publically held company. In fact, after speaking with Bob Webb, vice presid…

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ClearPath Workforce Management Gives Insight on Labor and Employment Law

By: Rajani Baburajan    6/6/2012

ClearPath Workforce Management, in association with Scherer Smith & Kenny, has recently organized a webinar on labor and employment laws and the pract…

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Croma Picks Kronos Workforce Management Solutions

By: Meenakshi Shankar    6/5/2012

Croma, the electronics Megastore of Tata Enterprise has signed an agreement with Kronos, a company specializing in workforce management solutions that…

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TimeLink to Exhibit Workforce Management Solutions at the OHUG Global Conference

By: Amanda Ciccatelli    6/4/2012

In order to meet the goals of a call center, enterprises must rely on workforce management because without proper workforce management tools to identi…

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Entity Solutions Launches Post-Recruitment Contract Workforce Management Solution in Australia

By: Rajani Baburajan    5/30/2012

Entity Solutions, Australia's leading professional engagement services organization, announced the launch of a Managed Vendor Service (MVS) that provi…

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Workforce Management Success Begins with Quality Assurance

By: Susan J. Campbell    5/29/2012

The customer service levels experienced by your customer base are highly dependent upon the quality assurance measures that exist within your call cen…

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Workforce Management: IFS Acquires Metrix to Create Unified Service Management Solutions

By: Amanda Ciccatelli    5/29/2012

IFS, a global enterprise applications company that provides workforce management services, has signed an agreement with the owners of Metrix LLC to pu…

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ETAdirect Smart Collaboration: New Social Work Force Management Solution

By: Monica Gleberman    5/23/2012

TOA Technologies has released, ETAdirect Smart Collaboration, which is a mobile workforce management solution with integrations of next-generation tec…

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Workforce Management Provider to Hold its AGM Next Month

By: Anuradha Shukla    5/21/2012

The 2012 Annual General Meeting of ClickSoftware Technologies shareholders will be held on June 28 in Israel. All shareholders of record at the close …

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Workforce Management Provider Extends Distribution Network in the GCC

By: Anuradha Shukla    5/21/2012

Kronos is extending its distribution network in the Gulf Cooperation Council (GCC) with a special emphasis on the Arab states of Oman and Qatar. The c…

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Workforce Management Drives Performance Management Success

By: Susan J. Campbell    5/21/2012

What do people, processes and systems all have in common? A lot if they're housed together within the call center. Each of these things needs to work …

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Workforce Management Provider's ETAdirect Now Certified for SAP applications

By: Meenakshi Shankar    5/17/2012

TOA Technologies, a provider of cloud-based mobile workforce management applications for large and medium-sized enterprises, revealed that its ETAdire…

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