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King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform

By: Tracey E. Schelmetic    3/12/2024

Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.

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NobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award

By: CustomerZone360 News    3/12/2024

NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.

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Alorica Debuts Solution to Eliminate Language Barriers in Customer Support

By: Tracey E. Schelmetic    3/12/2024

In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation…

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ZapScale's New Feature Creates a Unified View for Customer Success Teams

By: Greg Tavarez    3/11/2024

Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved cl…

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Customer Service Outsourcing Philippines: Cynergy BPO on Tech, CX, Operating Efficiencies, and Cost Savings

By: Contributing Writer    3/8/2024

In today's digitized marketplace, the strategic utilization of advanced technology in customer service has become a linchpin for businesses aiming to …

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Recipients of the 2024 CUSTOMER Product of the Year Award Announced

By: CustomerZone360 News    3/8/2024

The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries and are enabling their c…

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Yellow.ai Introduces AI-Powered Customer Email Management Solution

By: Tracey E. Schelmetic    3/7/2024

AI-powered customer service automation company Yellow.ai recently announced a solution: the general availability of Email Automation to effectively ma…

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Accelecom Adds CCaaS Solution to its Portfolio

By: Tracey E. Schelmetic    3/7/2024

Next-generation fiber and cloud-based communications solutions provider Accelecom recently announced the launch of its latest Contact Center as a Serv…

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8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center

By: Tracey E. Schelmetic    3/6/2024

8x8 recently introduced a product called 8x8 Engage, an AI-powered solution designed to enable cross-organization customer engagement for enhanced cus…

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Survey Finds Three-Quarters of Consumers Make Purchases Based on SMS

By: Tracey E. Schelmetic    3/5/2024

Mobile engagement platform solutions provider Vibes recently announced the findings from its comprehensive annual Consumer Insights survey for 2024.

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Gupshup and Google Cloud Bring Advanced AI Chatbots to RCS

By: Greg Tavarez    3/5/2024

Gupshup's Conversational AI suite now utilizes Google Cloud's Vertex AI platform. This integration grants Gupshup's global clientele access to the pow…

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Enghouse Systems Launches EnghouseAI Features for Agent-Customer Support

By: Tracey E. Schelmetic    3/4/2024

Customer experience solutions provider Enghouse Interactive recently announced the launch of its next-generation artificial intelligence (AI) products…

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Bright Pattern Partners with Arthur Lawrence for CX Initiatives

By: Tracey E. Schelmetic    3/4/2024

Omnichannel contact center software solutions provider Bright Pattern recently formed a partnership with Houston-based management and technology consu…

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Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending

By: Tracey E. Schelmetic    2/27/2024

Enterprise experience platform solutions provider Medallia, Inc. recently announced the findings of its new research report, "Understanding Personaliz…

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Unmasking the Menace: How Deepfakes Pose Phishing Attacks on Customer Service

By: Special Guest    2/27/2024

Deepfake scammers are coming for your customers. As AI becomes increasingly sophisticated, cybercriminals are creating deepfake content that is increa…

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CallRail Adds AI-Powered Analytics to Further Understand the Customer Journey

By: Tracey E. Schelmetic    2/27/2024

AI-powered lead intelligence solutions provider CallRail has announced AI-driven, self-reported attribution capabilities as a part of its innovation p…

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Flirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI

By: Tracey E. Schelmetic    2/26/2024

Infobip recently commissioned a survey that shed light on Americans' interactions with chatbots, uncovering some intriguing insights into the evolving…

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Twilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality

By: Tracey E. Schelmetic    2/26/2024

A new report from Twilio Segment, the company's fifth annual Customer Data Platform Report (which is based on the findings of anonymized usage data fr…

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Unified Office Combines Sentiment Analysis with Real-Time Alerts

By: Greg Tavarez    2/23/2024

Unified Office combined its next-generation Sentiment Analysis tool with the Premium Notifications product to provide real-time emotion detection and …

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Survey by Iterable and Wakefield Research Finds Strong Adoption in AI Marketing Solutions

By: Tracey E. Schelmetic    2/23/2024

AI customer communications platform Iterable (together with Wakefield Research) recently released the results of new survey designed to reveal the way…

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