CustomerZone360 NEWS
CustomerZone360 HomeKing Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform
Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.
Read MoreNobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award
NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.
Read MoreAlorica Debuts Solution to Eliminate Language Barriers in Customer Support
In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation…
Read MoreZapScale's New Feature Creates a Unified View for Customer Success Teams
Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved cl…
Read MoreCustomer Service Outsourcing Philippines: Cynergy BPO on Tech, CX, Operating Efficiencies, and Cost Savings
In today's digitized marketplace, the strategic utilization of advanced technology in customer service has become a linchpin for businesses aiming to …
Read MoreRecipients of the 2024 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries and are enabling their c…
Read MoreYellow.ai Introduces AI-Powered Customer Email Management Solution
AI-powered customer service automation company Yellow.ai recently announced a solution: the general availability of Email Automation to effectively ma…
Read MoreAccelecom Adds CCaaS Solution to its Portfolio
Next-generation fiber and cloud-based communications solutions provider Accelecom recently announced the launch of its latest Contact Center as a Serv…
Read More8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center
8x8 recently introduced a product called 8x8 Engage, an AI-powered solution designed to enable cross-organization customer engagement for enhanced cus…
Read MoreSurvey Finds Three-Quarters of Consumers Make Purchases Based on SMS
Mobile engagement platform solutions provider Vibes recently announced the findings from its comprehensive annual Consumer Insights survey for 2024.
Read MoreGupshup and Google Cloud Bring Advanced AI Chatbots to RCS
Gupshup's Conversational AI suite now utilizes Google Cloud's Vertex AI platform. This integration grants Gupshup's global clientele access to the pow…
Read MoreEnghouse Systems Launches EnghouseAI Features for Agent-Customer Support
Customer experience solutions provider Enghouse Interactive recently announced the launch of its next-generation artificial intelligence (AI) products…
Read MoreBright Pattern Partners with Arthur Lawrence for CX Initiatives
Omnichannel contact center software solutions provider Bright Pattern recently formed a partnership with Houston-based management and technology consu…
Read MoreStudy Finds Strong Correlation Between Hotel and Retail Personalization and Spending
Enterprise experience platform solutions provider Medallia, Inc. recently announced the findings of its new research report, "Understanding Personaliz…
Read MoreUnmasking the Menace: How Deepfakes Pose Phishing Attacks on Customer Service
Deepfake scammers are coming for your customers. As AI becomes increasingly sophisticated, cybercriminals are creating deepfake content that is increa…
Read MoreCallRail Adds AI-Powered Analytics to Further Understand the Customer Journey
AI-powered lead intelligence solutions provider CallRail has announced AI-driven, self-reported attribution capabilities as a part of its innovation p…
Read MoreFlirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI
Infobip recently commissioned a survey that shed light on Americans' interactions with chatbots, uncovering some intriguing insights into the evolving…
Read MoreTwilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality
A new report from Twilio Segment, the company's fifth annual Customer Data Platform Report (which is based on the findings of anonymized usage data fr…
Read MoreUnified Office Combines Sentiment Analysis with Real-Time Alerts
Unified Office combined its next-generation Sentiment Analysis tool with the Premium Notifications product to provide real-time emotion detection and …
Read MoreSurvey by Iterable and Wakefield Research Finds Strong Adoption in AI Marketing Solutions
AI customer communications platform Iterable (together with Wakefield Research) recently released the results of new survey designed to reveal the way…
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