CustomerZone360 NEWS
CustomerZone360 HomeMediu Practice Helps Businesses Get Strategic With Customer Service
Mediu was in Las Vegas this week talking about its new CX Enablement practice. It delivers professional services that go beyond just installing call c…
Read MoreThinQ Brings Least Cost Routing to Toll-Free Numbers
Call centers, competitive local exchange carriers, enterprises, and VoIP providers are among the kinds of customers to which ThinQ caters. It works wi…
Read MoreCallMiner Revs Up Its Engine, Helps CX Industry Learn & Share
At Call Center Week, CallMiner, which provides speech analytics for call centers, revealed a new and improved speech recognition engine. The company p…
Read MoreIt's All About Omni-channel to Enhance the Customer Experience
One of the more interesting developments in the customer experience (CX) solutions space the past few years has been what I would describe as a confus…
Read MoreEtech Helps Customers Take Action, Better Address Quality
There's a lot of talk about big data these days. But data doesn't amount to a hill of beans if you don't act on it. That's why Etech Global Services g…
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3CLogic CCO Discusses the Importance of APIs, Integration
As Chief Customer Officer Robert Killory explained in a meeting with me today in Las Vegas, release 6.0 of the 3CLogic contact center solution can be …
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Four Ways to Improve Your Customer Service
Improvements in customer service ultimately require a focus on your audience and making sure their needs are met. Use these tips to improve your custo…
Read MoreAlorica Establishes Stock Purchase Agreement with Expert Global Solutions
Alorica's acquisition of EGS should help drive that improvement in customer experience by offering better means to tell what works and what doesn't, a…
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Salesforce to Buy Ecommerce Platform Provider Demandware for $2.8B
CRM giant Salesforce last week announced plans to acquire ecommerce platform provider Demandware for $2.8 billion. The deal is expected to close by th…
Read MoreRead This Before Buying Another Sales Tool!
Every sales organization wants to close more deals. Toward that end, today's businesses have tapped into technologies that help salespeople to be more…
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Front and Center: Successful Companies Empower Their Frontline
For instance, our frontline team recently came up with the idea of sending a small token of appreciation to customers who, for whatever reason, have h…
Read MoreA Better Customer Experience Could Be a Few Genesys AppFoundry Tools Away
Genesys AppFoundry is a complete app store, an online marketplace geared specifically toward customer experience solutions. The AppFoundry contains to…
Read MoreCSPs Partner with Metaswitch & Telax to Deliver Contact Center Solutions
Working with Telax helped FairPoint Communications deliver contact center solutions far faster than it would have been able to do alone, added Chris A…
Read MorePindrop Study Shows Spike in Call Center Fraud
Pindrop found in its 2016 Call Center Fraud Report that the number of phone fraud attacks in the U.K. and U.S. has grown by 45 percent between 2013 an…
Read MoreNew Report: Few Contact Centers Adequately Address Omni-Lingual Support
Contact centers are ill prepared to meet the rising tide of non-primary language requirements, according to a new report by The International Customer…
Read MoreCyara Introduces Virtual Agent for the Desktop, a New Contact Center Testing Solution
Testing for the efficiency of contact center agents and their desktop applications used to be a manually intensive process that required added personn…
Read MoreImproving Customer Support: Treat People the Way You Want to be Treated
There is a lot being said on social media today about customer care: how to measure it, how to teach it, and how to improve it. Those of us who hire a…
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Five Smart Ways to Use Customer Service to Grow Your Business
Making customer support a priority from day one can make the difference between whether your company succeeds or becomes just another statistic. In ho…
Read MoreCUSTOMER Magazine Announces Winners of the 2016 CRM Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 17th An…
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Drowning in Sales Point Tools? Unmuddy the Waters with a Unified Sales Acceleration Platform
The B2B sales market is in transition: First, the rise of the Internet and better-educated buyers pushed sales representatives' efforts lower in the s…
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