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Using AI-Driven Data Exploration to Address Customer Churn
Whether you're competing in B2C, B2B or B2G, AI-driven data analysis can help reduce customer churn. Here's how.
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NICE's Enlighten Actions Revolutionizes Use of Data and Generative AI
Enlighten Actions, which combines Enlighten AI with Generative AI, allows businesses to create smart and humanized CX processes with unprecedented spe…
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Emergency Call Centers Face a Troubling Workforce Problem
Nationwide, emergency call centers are facing serious workforce shortfalls, according to the International Academies of Emergency Dispatch and the Nat…
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Five9 Updates Agent Assist Solution with AI Technology like ChatGPT
Cloud contact center company Five9 has made changes to its Agent Assist solution; particularly by using the same generative AI technology behind ChatG…
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Newegg, New ChatGPT: Retailer Integrates AI to Improve E-Commerce Experiences
Global e-retailer Newegg has announced that it's using ChatGPT to enhance customers' experiences.
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Consumers Disapprove of Energy Waste and Pollution from Unnecessary Data Storage
Nearly half of consumers think it's the responsibility of the organizations that store their information online to delete it when it's no longer neede…
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Mutare Voice Traffic Filter is the Support that CCaaS Providers Need
No business wants a constant barrage of voice channel attacks. This is why cybersecurity provider Mutare is set to prioritize partnerships with CCaaS …
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SoundHound Delivers Next-Gen Voice Assistant with Generative AI
SoundHound Chat AI brings together voice-enabled generative AI and voice assistant to allow any business to build a next-generation voice experience f…
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Five9 and Invoca Solution Offers Pre-Call Insights
PreSense combines the power of Five9 Intelligent CX Platform with Invoca's conversation intelligence technology to give contact center agents visibili…
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CUSTOMER Magazine Announces Winners of 3rd Annual Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.
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Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT
Verneek, known for delivering Consumer Experience AI to enterprises, launched One Quin to accurately answer personalized consumer questions through vo…
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90% of Consumers Concerned About Poor Vendor Security in 2023
The majority of consumers are worried about the potential negative impact that poor vendor security could have on their lives in 2023.
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The Pros and Cons of Outsourcing for Small Businesses
Outsourcing has become an increasingly popular business strategy for small businesses looking to streamline operations, reduce costs, and focus on cor…
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Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub
Clari launched the Integration Hub, a centralized resource that captures and organizes revenue-critical signals from more than 40 integrated technolog…
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Digital Marketing Maturity Drives Revenue Growth
A survey conducted by ON24 sheds light on the digital maturity of B2B marketing in Europe, filling the data gap that has historically existed in this …
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Ensuring Remote Agents Can Be Clearly Heard Drives Innovation in Headset Technology
Nectar and Jabra announced a development partnership and solution that integrates telemetry from the latest Jabra headsets into Nectar's Digital Exper…
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Cloudflare Steps into the Online Fraud Fray
Aware of the online fraud problem, Cloudflare's Fraud Detection is set to provide greater insights into online fraud threats.
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Report Finds Insurance Companies Are Realizing the Value of Investing in CX
Contact center solutions provider Talkdesk, Inc. recently released a new Talkdesk Research report, "Building Loyalty in Insurance Through Elevated Cus…
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CCaaS Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments
The greatest challenge for cloud contact centers is quality at the edge - the ability for home-based agents to serve customers efficiently with great …
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How to Outpace Your Competitors with Next-Level Competitive Benchmarking
Organizations should use benchmarking not just to know where they stand in the market but what actions they need to take in order to get to the top an…
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