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Dubai Electricity and Water Authority and ITEXPO Keynoter Avaya Spark Innovation Talks
DEWA, by using Avaya technology, transformed its Customer Care Centre into an "Integrated Digital Interactive Hub," a platform that gives customers ac…
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SMS Platform SuperPhone Powered by Vonage APIs Helps Companies Increase Engagement
Vonage recently announced that SuperPhone is helping brands increase engagement with customers, drive revenue and grow their business.
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TELUS International and Five9 Expand Partnership for CCaaS Platform
Digital experience solutions provider TELUS International recently announced that it partnered with customer experience platform company Five9 to laun…
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Certinia Chooses MSP Expo Platinum Sponsor Ooma to Power Up Global Call Center Experience
Certinia opted for Ooma Enterprise due to its adaptable features, characterized by open APIs and customizable call flows through a user-friendly point…
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Customer Acquisition Cost Dilemma Linked to Dark Social
SimplicityDX research reveals a common trend in brands directing traffic to product detail pages as their preferred landing destination.
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Five9 Releases Custom Cloud Contact Center Solution for Student Engagement
Five9 OneStudent aims to redefine student engagement so higher education institutions can adapt and thrive as they experience unforeseen pressures and…
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CallMiner Announces New Generative AI Features to Manage and Enhance Data
Conversational intelligence solutions provider CallMiner has announced new and enhanced features in its flagship CallMiner platform.
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Marchex Launches Features for AI-Based Call Summaries and Customer Sentiment
AI conversation intelligence company Marchex recently announced that it has launched its Call Summary and Sentiment Suite capabilities.
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Broadvoice Partners with ArenaCX for Access to Pre-Vetted Global BPO Providers
Broadvoice, which provides hosted voice, UCaaS and CCaaS solutions for BPOs, recently announced a new program called CXHub, in partnership with global…
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Labor Shortages Leave Retailers Scrambling for Solutions Before the Holiday Season
New research from customer engagement solutions provider Verint examined how retailers are heading into the ever-critical holiday shopping season.
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Recipients of the 2023 CUSTOMER Contact Center as a Service (CCaaS) Products of the Year Award Announced
The CCaaS Product of the Year Awards honor solutions that deliver top-tier, scalable, and feature-rich cloud-based contact center solutions to busines…
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JPMorgan Chase Announces Virtual Call Center Team in Baltimore
JPMorgan Chase recently announced the creation of a new virtual call center team in Baltimore, its second in the U.S.
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CUSTOMER Magazine Announces Recipients of the 2023 Conversational AI Excellence Awards
The 2023 Conversational AI Excellence Awards celebrate the innovative and impactful use of conversational AI technology across various industries.
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LivePerson Introduces Suite of Conversational Intelligence Solutions
Conversational AI company LivePerson recently announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise…
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Generative AI and Customer Service: Why Even the Pickiest Customers will Grow to Like It
Generative AI solutions can create surprisingly life-like and natural-sounding responses to customer questions, simulating actual human conversations.
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Yeastar Reveals Changes and Plans to Its Contact Center Solution
Unified communications solutions provider Yeastar recently announced strategic plans for its contact center solution.
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ITEXPO Keynoter Webex Adds AI Powered Automation Capabilities to Webex Contact Center
The enhanced solution features an AI-powered agent burnout detection capability as well as GenAI-driven response recommendations.
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TMC Partners with Metrigy to Host Future of CX Expo 2024 Conference
From CX transformation best practices to technology deep dives on AI/generative AI, chatbots, analytics, automation, workforce optimization, and more,…
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UK Insurance Broker Hastings Direct Consolidates Call Center Operations on NICE CXone
Quality monitoring solutions provider NICE announced that UK-based insurance broker Hastings Direct has improved its operations by migrating to the cl…
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Freshdesk vs Zendesk: What Should You Know Before Investing in?
Discover key insights before investing in Freshdesk or Zendesk. Compare features, pricing, and benefits to choose the right customer support solution.
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