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CustomerZone360 HomeAs More Sophisticated Consumer Electronics Products Enter the Market, Can Customer Care be Simplified?
With Experience Builder, organizations can now rapidly design and deploy intelligent and immersive self-guided instructional experiences.
Read MoreFactors To Consider When Choosing An Interactive Display For Schools
The interactive display industry has expanded rapidly over the past few years. With increasing consumer demand for connected devices, there is an insa…
Read MoreAre You Handling Customer Service Wrong? Here's How To Get It Right.
Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…
Read MoreTMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award
TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.
Read More2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences
TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…
Read MoreCallMiner and Zoom Deepen Customer Insights
CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…
Read MoreKlaviyo's AI Assistant Simplifies SMS Copywriting
Klaviyo created a new tool, SMS Assistant, that uses machine learning to simplify text message copywriting.
Read MoreForget Call Centers, Contact Centers are the Future
Instead of relying on just the telephone, contact centers are multi-channel facilities that use several forms of communication to talk to their custom…
Read MoreIs Customer Service the Same as Customer Support?
Customer service and customer support are two terms that are often used interchangeably. Understanding their differences can be a challenge. Let's exa…
Read MoreCUSTOMER Magazine Announces Recipients of the 2022 Customer Experience Innovation Awards
TMC announced today the winners of 2022 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
Read MoreCUSTOMER Magazine Announces Winners of the 2022 Contact Center Technology Award
TMC announced the winners of its 17th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
Read MoreThink Ads That Follow You on Social Media Are Creepy? You're Not Alone
Given the choice between privacy and advertising relevance, most consumers opt for privacy and don't like targeting practices.
Read MoreTelcos Missing the Mark on Customer Personalization, Losing Millions
Intent HQ's new research survey revealed telcos are missing out on millions of unclaimed revenues and failing to meet customer expectations.
Read MoreGen Z Says Most Apps Underutilize Interactive Live Video Features
Most Gen Z users want more interactive live video in their apps, according Agora's commissioned study.
Read MoreSkip the Information Hunt with Snappy Kraken's Bidirectional Integrations
Snappy Kraken initiated two-way data synchronization from the three CRM providers - Redtail, Wealthbox and Salesforce.
Read MoreHappy Employees, Happy Customers
The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.
Read MoreBarry Callebaut Bolsters Customer Experience with Vonage
Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.
Read MoreSharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers
Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…
Read MoreModern Call Center Technological Trends
Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…
Read MoreUse of AI to Improve Customer Experience
Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…
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