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CCaaS Boom to Break the Bank: Subscriptions Slated for $18B Mark by 2028
A new report from Juniper Research, a telecoms market intelligence firm, forecasts explosive growth in the CCaaS market, with subscription revenue soa…
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CommBox Debuts Generative AI Chatbot Support for the Call Center
AI-powered customer communications company CommBox recently announced the debut of its new generative AI solution to provide customer support organiza…
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Examining the "Enthusiasm Gap" for AI Customer Support Between Executives and Customers
Customer engagement solutions provider Waterfield Tech has released new research findings that highlight a disconnect between customer experience (CX)…
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8x8 Inc. Introduces Sales Assist for Retailers
Cloud contact center and unified communications solutions provider 8x8, Inc. recently announced 8x8 Sales Assist for retailers.
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Signed Call Adds VoIP-Enabled Contextual Data to Outbound Calls
Call engagement company CleverTap recently announced the launch of Signed Call, its new VoIP-enabled, in-app voice capability for trusted and contextu…
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IDC Names ITEXPO/Future of CX Expo Keynoter Genesys Leader for General Purpose Conversational AI Software
Genesys was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment.
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Deepgram and Black Box Partner to Bring ASR to Customer Experience Solutions
Speech recognition technology solutions provider Deepgram recently announced a partnership with communications and technology solutions provider Black…
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Amazon Connect Adds New Generative AI Capabilities to Aid Call Center Agents
Amazon Web Services, Inc. (AWS) recently announced the addition of new generative AI capabilities in Amazon Connect, AWS's cloud contact center.
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Limango Future-Proofs Contact Center Operations with NICE CXone
Limango selected NICE CXone as the foundation for its contact center operations to drive operational efficiency and deliver positive customer experien…
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Analyzing How CRM is Key to Success in the Hospitality Industry
Hotel CRM is linked with improving performance and standing out of the crowd of other hotels next door. There is so much data floating around in the h…
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E-MetroTel Introduces InfinityOne-Powered Omnichannel Contact Center for Better Customer Engagement
E-MetroTel customers can now manage incoming queries and communication across multiple media interfaces to provide a consistent user experience as the…
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Qtrac and Mint Group Partner for New, Customized Customer Queuing Solutions
Virtual queue management and appointment scheduling solutions provider Qtrac recently announced that it entered a partnership with Mint Group, an Azur…
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Picture-Perfect Posts: Hookle's New Feature Redefines Social Media Creativity for Small Businesses
Hookle launched its latest feature: smart image suggestions based on AI and high-quality image stocks.
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Cyara Acquires AI Testing Company QBox
AI-powered customer experience assurance solutions provider Cyara recently announced its acquisition of AI testing company QBox. The acquisition is ex…
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Future of CX Expo Speaker Verint Recognizes Excellence in Customer and Employee Engagement
The Verint EMEA Innovate Awards recognized 28 organizations across eight categories for excellence in customer experience, employee engagement and dig…
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Cisco's App Attention Index Finds Companies Aren't Meeting Customers' Digital Expectations
Cisco's latest report in its App Attention Index research series has uncovered escalating consumer expectations for the digital experience and increas…
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Operata Introduces New Suite of Tools to Further Customer Experience Observability
Recently, Operata announced the general availability of its Harmony release, which introduces Tenor AI, a new suite of CX Observability tools for user…
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Club Med Expands Deployment of NICE CXone Following Positive Results
All-inclusive resort company Club Med recently expanded its deployment of NICE's CXone solution into its global operations, providing advanced remote …
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Twilio and Nylas Partner on Improved Call Center Access to Communication Tools
Customer engagement platform provider Twilio and communications platform company Nylas recently announced a partnership to leverage Twilio Flex alongs…
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Strategic Leadership Boost: ITEXPO Keynoter Avaya Expands C-Suite for Accelerated Global Innovation and CX Excellence
Avaya further strengthened its executive leadership team and related plans to accelerate its innovation strategy and growth.
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