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Virtual Reality As the Future of Customer Service

By: Contributing Writer    8/31/2022

For businesses, VR offers a variety of benefits. It offers an immersive experience that creates a deep emotional connection with users. This emotional…

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Tips for Getting into a Customer Service Job

By: Contributing Writer    8/26/2022

If you want to get into a career that is diverse and interesting, enables you to help other people, and allows you to work in a variety of industries,…

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NICE Recognized for Customer Engagement Capabilities

By: Greg Tavarez    8/24/2022

Omdia evaluated NICE as a market leader. Market leaders are characterized as having the best scores in terms of functionality and capabilities.

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What Exactly Is Room Occupancy Monitoring?

By: Contributing Writer    8/22/2022

It's a good idea to get a good feel for what room occupancy monitoring systems do. To make it easy, these systems utilize sensors and various other in…

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Disability Support Services Provider Scope Transforms Call Management with NICE CXone

By: Tracey E. Schelmetic    8/16/2022

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels.

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How Online Poker Suppliers Excel With Customer Service

By: Contributing Writer    8/15/2022

Customer service is vital in every industry around the globe. Whether you work in retail, technology or manufacturing, you'll encounter customers with…

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MiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace

By: Tracey E. Schelmetic    8/12/2022

MiaRec recently announced that its flagship solution is available on the Five9 CX Marketplace, making it easy for businesses to integrate MiaRec's Spe…

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Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers

By: Tracey E. Schelmetic    8/5/2022

Cresta announced the expansion of its Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products.

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Preferred Risk Insurance's Switch to UCaaS/CCaaS Improves Communications Quality

By: Greg Tavarez    8/2/2022

Preferred Risk Insurance enabled its employees and clients to stay better connected and productive with RingCentral

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Latest Tech Being Used to Boost Customer Service

By: Contributing Writer    8/2/2022

All successful businesses know that the customer is king, and customers today are more demanding than ever before. All customers want their issues att…

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Business Success and the Undeniable Impact of Customer Service

By: Contributing Writer    8/2/2022

When you look at a successful business, such as Casumo.com, it can be challenging to pinpoint exactly what they're getting right and even harder to em…

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How To Grow A Home-Based Business

By: Contributing Writer    8/2/2022

When you are running a home-based business, things can seem stifling. It can be hard to see the wood through the trees, so to speak, as you are confin…

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Study Finds Omnichannel Grocery Shoppers Spend More

By: Tracey E. Schelmetic    7/28/2022

Symphony RetailAI announced the findings of an analysis of nearly 600 million shopper transactions to determine the impact of today's omni-channel gro…

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Jenne CBS Expands Contact Center Portfolio with Playvox

By: Greg Tavarez    7/22/2022

Jenne Cloud Services Brokerage partnered with Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions.

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Voice Bot and the real-time customer experience: a successful case study

By: Contributing Writer    7/19/2022

Voice Bot and the real-time customer experience: a successful case study Voice bot allows you to automate a large number of processes such as booki…

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Banking on Better Experiences as Financial Institutions Adopt RPA

By: Matthew Vulpis    7/19/2022

Banking enterprises are realizing the benefits of automation, and are increasingly finding their answers in Robotic Process Automation (RPA).

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Buying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence

By: Greg Tavarez    7/18/2022

Jenne Inc.'s Jenne Cloud Services Brokerage partnered with Invoca to help enhance the buying experience and increase revenue.

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Rent-A-Center Using Video to Boost Customer Experiences

By: Stefania Viscusi    7/15/2022

Rent-A-Center is boosting customer experiences with the use of video technology. The company is using SundaySky, a SaaS video platform so it can impro…

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Online Payment Fraud to Reach New Levels

By: Greg Tavarez    7/12/2022

Cumulative merchant losses to online payment fraud globally are expected to exceed $343 billion between 2023-27.

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The Importance of Reputation in Online Businesses

By: Contributing Writer    7/11/2022

Nowadays, it is impossible to run any business and not have an internet presence. Going by the latest stats, around five billion people surf the World…

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