CustomerZone360 NEWS
CustomerZone360 HomeVirtual Reality As the Future of Customer Service
For businesses, VR offers a variety of benefits. It offers an immersive experience that creates a deep emotional connection with users. This emotional…
Read MoreTips for Getting into a Customer Service Job
If you want to get into a career that is diverse and interesting, enables you to help other people, and allows you to work in a variety of industries,…
Read MoreNICE Recognized for Customer Engagement Capabilities
Omdia evaluated NICE as a market leader. Market leaders are characterized as having the best scores in terms of functionality and capabilities.
Read MoreWhat Exactly Is Room Occupancy Monitoring?
It's a good idea to get a good feel for what room occupancy monitoring systems do. To make it easy, these systems utilize sensors and various other in…
Read MoreDisability Support Services Provider Scope Transforms Call Management with NICE CXone
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels.
Read MoreHow Online Poker Suppliers Excel With Customer Service
Customer service is vital in every industry around the globe. Whether you work in retail, technology or manufacturing, you'll encounter customers with…
Read MoreMiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace
MiaRec recently announced that its flagship solution is available on the Five9 CX Marketplace, making it easy for businesses to integrate MiaRec's Spe…
Read MoreCresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers
Cresta announced the expansion of its Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products.
Read MorePreferred Risk Insurance's Switch to UCaaS/CCaaS Improves Communications Quality
Preferred Risk Insurance enabled its employees and clients to stay better connected and productive with RingCentral
Read MoreLatest Tech Being Used to Boost Customer Service
All successful businesses know that the customer is king, and customers today are more demanding than ever before. All customers want their issues att…
Read MoreBusiness Success and the Undeniable Impact of Customer Service
When you look at a successful business, such as Casumo.com, it can be challenging to pinpoint exactly what they're getting right and even harder to em…
Read MoreHow To Grow A Home-Based Business
When you are running a home-based business, things can seem stifling. It can be hard to see the wood through the trees, so to speak, as you are confin…
Read MoreStudy Finds Omnichannel Grocery Shoppers Spend More
Symphony RetailAI announced the findings of an analysis of nearly 600 million shopper transactions to determine the impact of today's omni-channel gro…
Read MoreJenne CBS Expands Contact Center Portfolio with Playvox
Jenne Cloud Services Brokerage partnered with Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions.
Read MoreVoice Bot and the real-time customer experience: a successful case study
Voice Bot and the real-time customer experience: a successful case study Voice bot allows you to automate a large number of processes such as booki…
Read MoreBanking on Better Experiences as Financial Institutions Adopt RPA
Banking enterprises are realizing the benefits of automation, and are increasingly finding their answers in Robotic Process Automation (RPA).
Read MoreBuying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence
Jenne Inc.'s Jenne Cloud Services Brokerage partnered with Invoca to help enhance the buying experience and increase revenue.
Read MoreRent-A-Center Using Video to Boost Customer Experiences
Rent-A-Center is boosting customer experiences with the use of video technology. The company is using SundaySky, a SaaS video platform so it can impro…
Read MoreOnline Payment Fraud to Reach New Levels
Cumulative merchant losses to online payment fraud globally are expected to exceed $343 billion between 2023-27.
Read MoreThe Importance of Reputation in Online Businesses
Nowadays, it is impossible to run any business and not have an internet presence. Going by the latest stats, around five billion people surf the World…
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