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The Marketing Conundrum: Budget Constraints and the Rise of Generative AI

By: Erik Linask    5/22/2023

The rise of innovative marketing tools and technologies, particularly generative AI, might provide a cost-effective solution for marketers struggling …

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Precisely Launches RapidCX Solution for Customer Communications in Regulated Markets

By: Tracey E. Schelmetic    5/22/2023

Precisely announced the launch of its EngageOne RapidCX, which it's calling an "innovation in customer communications management," or CCM.

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Xoxoday and Workato: A Partnership to Transform Rewards and Recognition Programs

By: Alex Passett    5/19/2023

Xoxoday and Workato recently partnered to transform how organizations' rewards and recognitions programs operate for the betterment of customers and e…

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Smart Marketing, with ChatGPT: Utilizing GPT-4's New Web Browsing Feature

By: Alex Passett    5/18/2023

OpenAI has moved into an early access public testing phase for its ChatGPT web browsing feature.

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CommBox Leverages ChatGPT for New Autonomous Conversation Capabilities

By: Tracey E. Schelmetic    5/18/2023

SaaS-based autonomous customer communications platform provider CommBox recently announced the first in a series of artificial intelligence (AI)-drive…

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Five9 Partners with German Managed Services Provider WTG

By: Tracey E. Schelmetic    5/18/2023

Cloud call center solutions provider Five9 recently announced a partnership with German managed services provider WTG.

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Building Loyalty through Superior CX: A Look at 8x8's XCaaS Enhancements

By: CustomerZone360 Staff    5/18/2023

With customer loyalty at an all-time low, 8x8 has announced enhancements to its XCaaS platform to help businesses drive better CX and improve retentio…

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SharpenCX Acquires Omnichannel Messaging Solution Webtext

By: Tracey E. Schelmetic    5/17/2023

SharpenCX announced it has completed the acquisition of Galway, Ireland-based Webtext, an omnichannel messaging solution.

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Boost.ai's New Platform Update Adds Generative AI Technology to Enhance the Customer Experience

By: Tracey E. Schelmetic    5/16/2023

Boost.ai has introduced Version 12 of its platform, the first of a series of planned updates by the company to incorporate LLM-enriched features.

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Digital Marketers Miss Out on Revenue Opportunities Without AI

By: Greg Tavarez    5/15/2023

Without added insights from AI, digital marketers were unable to consistently identify the highest performing message, according to a Persado study.

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From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today's Turbulent Climate

By: Matthew Vulpis    5/15/2023

The COVID-19 pandemic accelerated digital transformation in healthcare that drove more intelligent and automated omnichannel contact center strategies…

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Gartner Finds ChatGPT Has Supercharged Interest and Investment in AI

By: Tracey E. Schelmetic    5/11/2023

A new Gartner poll found that 45 percent of respondents reported that the publicity of ChatGPT has prompted them to increase AI investments.

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AI Is Driving Greater Accuracy in Advanced Speech Recognition

By: Tracey E. Schelmetic    5/10/2023

A new report from 3Play Media, a media accessibility company, found that the accuracy of ASR technology has improved measurably since the company's la…

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CSG's State of the Customer Experience Highlights a Path to a Better CX

By: Tracey E. Schelmetic    5/9/2023

Revenue management and payments solutions company CSG released a report titled, "The State of the Customer Experience 2023 Report."

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StructuredWeb Adds AI-Driven ChannelGPT Feature to Its TCMA Platform

By: Tracey E. Schelmetic    5/9/2023

Marketing automation platform solutions provider StructuredWeb announced the launch of ChannelGPT.

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BT and Five9 Offer Future-Proof Route to Cloud Contact Centers

By: Greg Tavarez    5/9/2023

BT and Five9 announced the expansion of their partnership to enhance the choice of contact center services and solutions offered to organizations worl…

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Shake Shack Solidifies Brand Strength with Qualtrics XM

By: Greg Tavarez    5/8/2023

Shake Shack chose Qualtrics XM for Customer Frontlines and BrandXM to quantitatively evaluate its brand strength against competitors, identify areas o…

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CUSTOMER Magazine Announces Winners of the 2023 CRM Excellence Award

By: CustomerZone360 News    5/8/2023

TMC announced the winners of their 24th Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

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Bright Pattern Announces 'Omni-Enterprise' Contact Center Platform

By: Tracey E. Schelmetic    5/4/2023

Bright Pattern announced the launch of what it's calling "the world's first omni-enterprise contact center platform."

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Intermedia Adds AI-Based Interaction Summary Functionality to its Intelligent Contact Center

By: Tracey E. Schelmetic    5/2/2023

Cloud communications and collaboration solutions company Intermedia Cloud Communications recently introduced its new Intermedia Artificial Intelligenc…

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