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Companies Must Consolidate Information for Effective Customer Interactions
Beth Schultz, vice president of research and principal analyst, Metrigy, led a panel discussion at Future of CX Expo, featuring Whitney Meer, applied …
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Tracking the ROI of AI: A Broad Future of CX Expo Conversation, part of the #TECHSUPERSHOW Experience
At this year's Future of CX Expo (taking place at the beautiful Broward County Convention Center in Fort Lauderdale, Florida), our team attended a sta…
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Invest in Agents to Improve Customer Experience
A panel discussion at Future of CX Expo 2024 looked at how successful companies are using the latest technologies, including AI and next-generation wo…
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Image-to-Text Conversion: A New Way to Access Information
Easy access to information is more important in this digital world. Information is all around us in a variety of formats, from handwritten notes and p…
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Exploring How AI Strategies Fit Into Marketing and Sales at Generative AI Expo 2024
This year's Generative AI Expo at the Broward County Convention Center in Fort Lauderdale, Florida is abuzz with all the latest talk regarding artific…
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Can Blockchain Be Used in Customer Service?
How can blockchain technology be harnessed by brands to offer improved levels of customer service? Read this guide to find out.
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Revolutionizing Energy Management: A New Era for Businesses and Customers
Today, energy management is a critical element of having sustainable business practices. Companies around the world are constantly looking for creativ…
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Frontier Saves Customers 2 Million Calls with New Digital Self-Service Campaign
Frontier saved its customers a collective 50 years of time on the phone in 2023, or a total of 2 million calls.
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8x8 Inc. Offers Beta Availability of Product to Bridge UCaaS and CCaaS
Cloud contact center solutions provider 8x8, Inc. recently announced beta availability of a new product line designed to enable organizations to deliv…
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MSP iQor Adds NICE CXone to Its Portfolio
Managed services provider iQor announced a recent addition to its portfolio: namely, the cloud-native customer experience platform NICE CXone.
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TELUS International Offers GenAI Jumpstart Accelerator for Highly Regulated Industries
To help solve problems and allay various business concerns, customer experience solutions provider TELUS International has reported that it sees stron…
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Pipeliner CRM Embeds AI Assistant in Platform to Speed Email Writing
Sales enablement tool and CRM solutions provider Pipeliner CRM recently announced that it has expanded its roster of free applications available to cu…
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Pictory Introduces Simple Script-to-Video Converter for Content Marketers
AI video creation platform company Pictory recently announced a new feature that will help users create short, animated videos with the help of artifi…
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IDC MarketScape Crowns Future of CX Expo Speaker Verint as Leader in 2 Reports
Verint was recently named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor A…
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ITEXPO Keynoter Avaya's AI Platform Earns Top Spot in Industry Report
Avaya was recognized as a Leader in The Aragon Research Globe for Intelligent Contact Centers 2024.
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Verint Deploys AI-Powered Bots for Improved Customer Experiences in Healthcare
Verint recently announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company (unnamed in the release) to…
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Jersey Mike's to Implement SoundHound AI Technology for Optimized Voice Ordering
Jersey Mike's officially has a new employee: SoundHound AI's voice-ordering system, which takes customers' sandwich orders and both automates and opti…
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IntelePeer Aims to Help Build a Roadmap to Customer Service Automation
The IntelePeer study was undertaken to help businesses develop a roadmap for the implementation of AI and automation in their customer service environ…
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Invictus BPO Announces Acquisition of Kunnect Hosted Call Center Solution
Nearshore business process outsourcing (BPO) company Invictus BPO recently announced the acquisition of hosted call center management platform, Kunnec…
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Hammer Announces Hammer Edge QA Addition to Cloud Platform
Contact center testing and CX assurance company Hammer this month launched its newest software solution: Hammer Edge.
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