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Temkin: Emotion is the Missing Piece of CX
Organizations today spend a lot of time and effort talking about improving the customer experiences they deliver. But there's one important thing that…
Read MoreMaritz Companies Help Connect Employee Engagement & Customer Experience
They say that happy employees make for satisfied customers and, thus, more successful companies. But workers may not always receive the recognition th…
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Building a Command Center at HQ to Save Your SaaS in the Field
Simultaneously, healthy customers usually add features or expand their user base year over year, so it's clear that they can have a massive impact on …
Read MoreMobile 'Speed': Consumers' New Drug of Choice
Consumers today are speed junkies. Thirty-six percent of users credit slow loading time as a top reason for app abandonment; and considering that 56 p…
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LiveHive Offers Preintegrated Solutions to Address Sales App Proliferation
The number of apps people use in both their personal and their professional lives continues to multiply. However, when sales professionals use a colle…
Read MoreWheelings & Dealings: Survey Outfit Wootric Raises $2.6M
The round was led by Cloud Apps Capital Partners, whose portfolio also includes Dasheroo, goformz, Hootsuite, insightly, ServiceMax, and propel. CSC U…
Read MoreHow Connecting Your Email to Your Help Desk Can Save Time and Reduce Errors
As technology advances, help desk management is becoming more precise and simple through automation. When a business's employees can focus on providin…
Read MoreCalabrio Expands Market Reach with SPS Partnership
Calabrio recently entered into a new partnership with Strategic Products and Services (SPS) in order to expand its reach and further spread the benefi…
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Why Call Center Reps Need to Consider Prospects' Website Activity
By the time a prospect has opted in to receive a phone call from one of your sales reps, they likely already know a great deal about what you have to …
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Six Principles for Better Outsourcing Partnerships
Success rarely occurs in a silo, particularly in today's hyper-connected, hyper complex world; as such, success often has many parents. In the current…
Read MorePitney Bowes Releases Single Customer View
Pitney Bowes recently announced the launch of its Single Customer View software that allows enterprises to gain a more comprehensive look at their cus…
Read MorePLDT Taps MATRIXX to Convert to Digital Customer Service, Invests in Part of Company
MATRIXX Software has announced that Philippine carrier SMART Communications has selected the company's Digital Commerce platform to handle its mobile …
Read MoreComings & Goings: CustomerMatrix Hires Four Executives for Global Leadership
CustomerMatrix, a company that uses cognitive computing to assist financial service and insurance companies, recently announced that it has hired four…
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How to Tap Your Customer Support to Deliver an Amazing Customer Experience
It doesn't matter how many colors your product comes in, how cheaply you can sell it, or whether you throw in a free set of steak knives-in today's wo…
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If Customers Aren't Flocking to You - It Could Be the Customer Experience
To truly create the optimal customer experience - you have to understand your customer and what they need in order to want to do business with you. Fo…
Read MoreDesk 360 Lets SMBs Compete with Large Enterprises for Customer Experience
As a SalesForce subsidiary, Desk 360 brings with it not only its own solutions, but the proven experience of its parent company in the enterprise sect…
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Cyara Expands Reach with New Global Partner Program
Cyara, the company that is working hard to usher in an omni-channel future by providing top-quality customer experiences for voice and digital channel…
Read MoreThe Unforeseen Cost of RoboCalls: More Than Just a Nuisance
For many businesses, telephone calls play a pivotal role in acquiring new customers and growing revenue. People shopping for everything from a new car…
Read MoreHarnessing the Power of Metrics via Balanced Scorecards
Every service delivery organization sets key performance indicators (KPI) to measure the health of the organization. Knowing where to take action base…
Read MoreHed: Harnessing the Power of Metrics via Balanced Scorecards
Every service delivery organization sets key performance indicators (KPI) to measure the health of the organization. Knowing where to take action base…
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