CUSTOMER NEWS
Modern Call Center Technological Trends
Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…
Read MoreUse of AI to Improve Customer Experience
Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…
Read MoreFive9 CX Marketplace Adds Aceyus Data Management Platform
Aceyus VUE is now available in the Five9 CX Marketplace for contact center deployment.
Read MoreTexas Certifies Ivy Chatbot Technology for Higher Education Institutions
Ivy earned provisional status certification under the Texas Risk and Authorization Management Program.
Read MoreVirtual Reality As the Future of Customer Service
For businesses, VR offers a variety of benefits. It offers an immersive experience that creates a deep emotional connection with users. This emotional…
Read MoreCustomer Dissatisfaction with Travel Customer Experiences Soaring
90% of consumers who experienced a negative interaction would choose not to give business to that specific airline or hotel in the future unless there…
Read MoreVoice Automation Tops Call Center To-Do Lists
While automation is being leveraged across channels, the value proposition of voice-based automation makes it a high priority in contact centers.
Read MoreTips for Getting into a Customer Service Job
If you want to get into a career that is diverse and interesting, enables you to help other people, and allows you to work in a variety of industries,…
Read MoreUJET Enables Brands to Improve Virtual Agent Interactions
UJET's AI-modeled Interaction Design for Virtual Agents will help companies identify common customer needs
Read MoreNICE Recognized for Customer Engagement Capabilities
Omdia evaluated NICE as a market leader. Market leaders are characterized as having the best scores in terms of functionality and capabilities.
Read MoreWhat Exactly Is Room Occupancy Monitoring?
It's a good idea to get a good feel for what room occupancy monitoring systems do. To make it easy, these systems utilize sensors and various other in…
Read MoreData Security Tops Banking Customers' Concerns
Financial services customers are increasingly looking for assurances their PII and financial accounts are safe from cyber criminals.
Read MoreEmployee Engagement is a Top Initiative for Call Center Leadership
90 percent of contact center leaders say improving the employee experience is a top priority for 2022-2023.
Read MoreDisability Support Services Provider Scope Transforms Call Management with NICE CXone
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels.
Read MoreHow Online Poker Suppliers Excel With Customer Service
Customer service is vital in every industry around the globe. Whether you work in retail, technology or manufacturing, you'll encounter customers with…
Read MoreMiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace
MiaRec recently announced that its flagship solution is available on the Five9 CX Marketplace, making it easy for businesses to integrate MiaRec's Spe…
Read MoreGenesys Invests in Cloud Customer Experience Capabilities for Brazil Businesses
Genesys is building on its more than 20-year history supporting Brazil and announced new capabilities for the Genesys Cloud CX platform in Brazil.
Read MoreNew Verint Integration Consolidates Recorded Zoom Interactions with Customer Data
Verint introduced native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Ma…
Read MoreCresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers
Cresta announced the expansion of its Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products.
Read MoreStudy Find American Companies Are Lagging in Mobile Customer Support
Helpshift recently announced the results of a new survey that found that many brands are missing the mark on in-app customer service.
Read MorePreferred Risk Insurance's Switch to UCaaS/CCaaS Improves Communications Quality
Preferred Risk Insurance enabled its employees and clients to stay better connected and productive with RingCentral
Read MoreLatest Tech Being Used to Boost Customer Service
All successful businesses know that the customer is king, and customers today are more demanding than ever before. All customers want their issues att…
Read MoreBusiness Success and the Undeniable Impact of Customer Service
When you look at a successful business, such as Casumo.com, it can be challenging to pinpoint exactly what they're getting right and even harder to em…
Read MoreHow To Grow A Home-Based Business
When you are running a home-based business, things can seem stifling. It can be hard to see the wood through the trees, so to speak, as you are confin…
Read MoreWorkforce Management Company Observe.AI Adds Certifications for Customer Data Security
Observe.AI announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1.
Read MoreStudy Finds Omnichannel Grocery Shoppers Spend More
Symphony RetailAI announced the findings of an analysis of nearly 600 million shopper transactions to determine the impact of today's omni-channel gro…
Read MoreBirchAI's Call Center Automation Solution Accelerates Through Verint
Customer support platform BirchAI joined Verint to provide an after-call work solution that automates documentation and call classification.
Read MoreErrors in Personalization: 70 Percent of Customers Receive Mistargeted Information
A study recently commissioned by Redpoint Global found that a majority of customers regularly receive mistargeted information from brands attempting t…
Read MoreJenne CBS Expands Contact Center Portfolio with Playvox
Jenne Cloud Services Brokerage partnered with Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions.
Read MoreStudy Finds Retailers Worry About Inadequate Call Center Staff for 2022 Holidays
Sorted recently commissioned research that found that 44 percent of retail leaders say they don't have enough staff to support the upcoming peak seaso…
Read MoreLaivly Modernizes Call Centers with New AI Platform
Laivly launched an AI platform that turns real-time intelligence into real-time action so contact centers can increase productivity.
Read MoreVoice Bot and the real-time customer experience: a successful case study
Voice Bot and the real-time customer experience: a successful case study Voice bot allows you to automate a large number of processes such as booki…
Read MoreBanking on Better Experiences as Financial Institutions Adopt RPA
Banking enterprises are realizing the benefits of automation, and are increasingly finding their answers in Robotic Process Automation (RPA).
Read MoreBuying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence
Jenne Inc.'s Jenne Cloud Services Brokerage partnered with Invoca to help enhance the buying experience and increase revenue.
Read MoreRent-A-Center Using Video to Boost Customer Experiences
Rent-A-Center is boosting customer experiences with the use of video technology. The company is using SundaySky, a SaaS video platform so it can impro…
Read MoreVerint Recognized for Customers' Product Experience
Verint, a customer engagement company, was recognized in Ventana Research's Agent Management Value Index 2022.
Read MoreOnline Payment Fraud to Reach New Levels
Cumulative merchant losses to online payment fraud globally are expected to exceed $343 billion between 2023-27.
Read MoreChatbots Improve NiSource Customer Experience
NiSource Inc. announced the launch of chatbots and live chat technologies by its operating companies.
Read MoreThe Importance of Reputation in Online Businesses
Nowadays, it is impossible to run any business and not have an internet presence. Going by the latest stats, around five billion people surf the World…
Read MoreYou Should Know 5 Things About Hiring a Law Firm SEO
When you search for a specific topic online, you're likely to find articles containing links to other websites. These are known as "searchable tags" o…
Read MoreMarketing Technology Will Improve the Customer Experience
Increasingly, call centers are using marketing-based technology to broaden their reach and better target their prospects and customers with purchasing…
Read MoreNICE Actimize Named a Leader in Anti-Money Laundering Technology
NICE Actimize places an understanding of the customer and their associated risk at the heart of its investments in providing industry-leading anti-mon…
Read MoreEvolve IP and Anywhere365 Partner to Virtualize the Role of Receptionist
In today's digital world, a reception is still an important asset, but can be located anywhere in the world, and the role can be filled by any call ce…
Read MoreChatbot Testing Valuable Across All Industries
Chatbots need training to better understand customer intent if they are to be valuable.
Read MoreUJET Solution Earns Customer Satisfaction Ratings Win
G2 recognized UJET's solution for user satisfaction and other notable accolades.
Read MoreCall Center Software Company TASKE Announces Compliance with Avaya OneCloud
Call center software applications provider TASKE Technology, Inc. announced that its TASKE Contact version 2021 is compliant with key Avaya OneCloud s…
Read MoreGlia Announces "ChanelLess" SMS and Outbound Calling
Channelless digital customer service takes the concept of omnichannel customer experience to the next level.
Read MoreKeeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.
Read MoreAt the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…
Read MoreVerint Presents Partner Awards at Engage 2022 Event
Verint recently names its partner award winners at its Engage 2022 conference in Orlando.
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