CUSTOMER NEWS
Sanas Granted Patent for Real-Time AI Accent Conversion Technology
Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Tim…
Read MoreSprinklr Surveys Mark the Company's Entry into Customer Feedback Management
Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr…
Read MoreMarchex Announces Sentiment Suite to Analyze Customer Emotion
AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple appli…
Read MoreAvaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience
The move to acquire Edify strengthens Avaya's Experience Platform, or AXP, with AI-powered customer journey orchestration and workflow tools.
Read MoreCallRail Announces New AI-Driven Multi-Conversation Insight Capabilities
AI-powered lead intelligence platform provider CallRail has announced new AI-driven multi-conversation insight capabilities.
Read MoreCultivating Brand Identity and Consumer Loyalty at Hawkers
Establishing a distinct brand identity and fostering consumer loyalty are pivotal for enduring success in any sector, and the fashion space is no exce…
Read MoreAI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions
The introduction of AI-Connect marks a significant milestone for Phone.com.
Read MoreCalabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform
Workforce management solutions provider Calabrio announced it has embedded a business intelligence (BI) solution called Insights in its Calabrio ONE p…
Read MoreServiceNow and Genesys Partner for Customer and Employee Experience Solution
AI business transformation solutions provider ServiceNow and AI experience orchestration company Genesys recently announced a strategic partnership to…
Read MoreWhy Poor Customer Service is Your Fault and How You Can Fix It
Business owners rarely set out to hire poor-performing employees. They want workers who can do their jobs to a high standard and keep their customers …
Read MoreCUSTOMER Magazine Announces Winners of the 2024 CRM Excellence Award
The 2024 CRM Excellence Award-winning companies have been chosen on the basis of their product or service's ability to expand the customer relationshi…
Read MoreNew Report Provides Blueprint for Implementing AI in Marketing
Info-Tech Research Group recently published its latest blueprint entitled "Capitalizing on AI." The research is intended to guide marketers through th…
Read MoreTTEC Holdings and Bright Software Partner for AI-Powered Agent Learning
Business process outsourcing (BPO) and customer experience (CX) solutions company TTEC Holdings, Inc. and learning and simulation solutions provider B…
Read More8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement
Communications solutions provider 8x8 has announced enhancements to its integrated cloud contact center and unified communications platform.
Read More3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center
Conversational AI and ServiceNow's contact center solutions provider 3CLogic has announced its selection by a global insurance provider to replace its…
Read MoreTelecom Company Swisscom Adopts Genesys Cloud AI Capabilities
AI customer experience company Genesys recently announced that Swisscom AG, a major telecommunications provider in Switzerland, has accelerated its dr…
Read MoreGerman AI Customer Support Provider Parloa Announces Funding Round
AI-powered automation and customer support solutions provider Parloa has announced that it has raised $66 million in Series B funding led by Altimeter…
Read MoreAI Call Center Company Talkdesk Announces Appointment of New CTO
AI-powered contact center solutions provider Talkdesk recently announced a new hire: Munil Shah has been appointed the company's new chief technology …
Read MoreLSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media
Unified CX intelligence management platform provider Sprinklr Insights recently announced that the athletics program of Louisiana State University (LS…
Read MoreFive9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization
Intelligent customer experience (CX) solutions provider Five9 recently announced enhancements to its integration with Zendesk Talk Partner Edition (TP…
Read MoreTELUS International Study Highlights the Importance of Voice Engagement for Customers
A recent study completed by TELUS International highlighted the importance of a future in which individuals can engage with data - including customer …
Read MoreNimble and PhoneBurner Partner for a Solution to Improve Outbound Calling
CRM solutions provider Nimble recently unveiled an integration with PhoneBurner. The partnership blends PhoneBurner's outbound calling with Nimble's p…
Read MoreCalabrio Offers a New Solution to Quality Monitor and Analyze Chatbots
Workforce performance solutions provider Calabrio recently announced a new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics giv…
Read MoreCUSTOMER Magazine Announces Winners of the 2024 Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in an evolving and growing Voice Technology ma…
Read MoreEventide Steps into Call Centers with NexLog DX-Series Recorders
Eventide Communications, a provider of public safety recording solutions, extended its reach into the call center market with the NexLog DX-Series rec…
Read MoreA Spotlight on UCaaS Success: SkySwitch Vectors 2024 and its Contact Center Insights
At SkySwitch Vectors 2024, the company's Vice President of Revenue joined an expert panel to discuss paths to success for agents and their customers.
Read MoreGen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round
Vodex announced last week that it raised $2 million in a seed round from Unicorn India Ventures and Pentathlon Ventures. Vodex was previously backed b…
Read MoreTalkdesk Announces Generative AI Suite for On-Premises Environments
AI contact center solutions provider Talkdesk, Inc. formally announced the launch of Talkdesk Ascend Connect, the company's new generative artificial …
Read MoreVerint Open Platform Integrated with Webex App Hub for Webex Contact Center
Customer engagement solutions provider Verint has announced an expanded partnership with cloud-based collaboration solutions provider Webex by Cisco t…
Read MoreColleen AI Launches Voice AI Solution for Multifamily Property Management
Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property m…
Read MoreEmplifi Introduces 10 New AI Powered Solutions for Customer Care Automation
Customer engagement platform provider Emplifi recently announced 10 new AI-powered solutions designed to help social media marketing and customer care…
Read MoreAircall Releases Aircall AI in French, German and Spanish
Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languag…
Read MoreCustomer Service Outsourcing India: PITON-Global - Leveraging Tech for 24/7 Omnichannel Support and Unmatched CX
In today's digital-driven marketplace, the expectation for seamless, round-the-clock customer service has become the norm rather than the exception.
Read MoreDeeper Connections, Higher Satisfaction: Merkle Introduces Global Messaging Tool
With Intelligent Messaging, Merkle creates turnkey chat experiences, including across social and messaging platforms, to deliver always-on conversatio…
Read MoreCalabrio's AI Summarizes Calls, Improves Agent Performance
The Interaction Summary feature summarizes communications between contact center agents and customers to improve the customer experience.
Read MoreAcqueon, Cresta Partner on Collaborative AI for B2C Success
Acqueon and Cresta recently entered a partnership and launched a unified solution, Acqueon Guidance powered by Cresta.
Read MoreFluentStream's Cloud Communication Solutions Transform Oakview Dermatology's Operations
Oakview selected FluentStream and deployed its advanced, cloud-based communication services across all nine locations.
Read More'Mediafly for Sugar' Aims to Provide Tools for Better Sales Engagement
Sales automation solution provider SugarCRM has announced a new technology partnership with sales enablement and content management company Mediafly.
Read MoreVerint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility
Customer engagement company Verint recently announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact ce…
Read MoreAttentive Offers Solutions for Better AI Customer Interaction and Personalization
AI marketing platform company Attentive recently announced the next generation of Attentive AI with two premium AI solutions - AI Journeys and AI Pro.
Read MoreThe Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce
Vonage, a cloud communications provider under Ericsson, today announced generative AI integration within its Conversational Commerce platform, powered…
Read MoreTalkdesk and Verint Expand Partnership for Workforce Management
AI-powered contact center solutions provider Talkdesk, Inc. recently announced an expanded partnership with Verint to provide automated workforce mana…
Read MoreGerman Multinational Henkel Expands Relationship with Adobe for Generative AI
Henkel, a German multinational chemical and consumer goods company, recently expanded its partnership with Adobe to advance Henkel's content supply ch…
Read MoreCX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership
Steve Blood will focus on shaping and elevating Five9's positioning as it expands its global leadership in customer experience.
Read MoreUniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution
Uniphore upgraded its U-Analyze analytics tool, now powered by generative AI, to address a common pain point: how to leverage a company's own data for…
Read MoreEuropean Railway Company Chooses 3CLogic Contact Center for ServiceNow
3CLogic, a conversational AI and contact center solution for ServiceNow, recently announced the expansion of its solution at a major European railway …
Read MoreLas Vegas Valley Water District Chooses Talkdesk for CX
The Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, recently c…
Read MoreNew LivePerson-Infinity Partnership to Help Brands Personalize Customer Experiences via Conversational Intelligence
LivePerson and Infinity officially partnered to better serve customers and the overall digital marketplace.
Read MoreFedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.
Read MoreBlue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.
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