CustomerZone360 NEWS
CustomerZone360 Home
ChatGPT Integration Enhances GoTo Customer Engagement
GoTo announced a new message assistant beta, powered by OpenAI's ChatGPT, within its GoTo Customer Engagement product.
Read More
Vonage Boosts Video API Capabilities with AI
Vonage introduced new AI-powered enhancements to its Video API, providing customers with increased accessibility and automated, real-time media proces…
Read More
Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'
Holiday Inn Club Vacations adopted technology from Medallia to improve "Guest Love" scores for the brand's customer support call center to their highe…
Read More
7 tips for digitally safe handling of personal data in the workplace
In this blog post we provide 7 tips for digitally secure operations. Under the General Data Protection Regulation, or privacy regulation, it is import…
Read More
ConverseNow Pilots Wingstop to New Heights with Voice AI
Wingstop is the next brand to utilize voice AI through a pilot program with voice AI provider ConverseNow.
Read More
Commerce Experiences Secured through F5 and Visa Partnership
F5 and Visa empower merchants to provide their customers with a seamless, secure and personalized shopping experience.
Read More
Build a Deeper Connection with Customers through HubSpot's AI-powered Tools
Two new HubSpot tools, powered by AI systems from OpenAI, help HubSpot customers save time while creating better connections with their audiences.
Read More
Recipients of the 2023 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors whose products and solutions enable their clients to meet and exceed the expectations of the…
Read More
As the Retail Industry Continues to Evolve, the Best Retailers are Transforming Omnichannel Communications
Companies must deliver a sophisticated omnichannel customer experience that utilizes the growing array of unique channels an organization can employ w…
Read More
Meeting Customer Expectations Requires a Digital-First Approach
Verint released its annual global research today examining the customer engagement challenges organizations face, and the strategies they are using to…
Read More
LiveRamp and Adobe Collaborate to Improve Customer Data Insights
LiveRamp is in a new partnership with Adobe Real-Time Customer Data Platform to natively offer the benefits of LiveRamp's people-based identifier, Ram…
Read More
Consumers are Concerned About Data Privacy Protection in the Metaverse
A recent survey conducted by digital customer experience company TELUS International revealed that consumers are concerned about the safety and securi…
Read More
LanguageLoop Engages with NICE to Transform Customer Experience with CXone
LanguageLoop engaged with NICE to transform the customer experience and unify its operations with CXone.
Read More
Folloze Launches ChatGPT-based AI Solution to Improve B-to-B Buyer Engagement
Folloze announced the launch of Folloze AI, a content recommendation and buyer insight engine.
Read More
Helping Lines of Business Benefit from AI, Part Two
Organizations have long attempted to reduce friction in customer experience by deploying the latest technology. Today's AI-driven solutions are finall…
Read More
Customers Pay More on Products and Services if it Means Receiving Great Customer Service
Fusion Connect conducted a survey with Gartner Peer Insights and revealed that customers would pay more per year to receive better customer service.
Read More
Study Details How Supply Chain Management Impacts the Customer Experience
The Körber study provides detailed insight into the state of the industry and the mechanics to respond to ever increasing consumer expectations on pri…
Read More
Israel-based CommBox Opens U.S. Office, Announces Integration with Amazon Connect
Israel-based SaaS customer communications company CommBox announced this week that it plans to expand into the U.S. market with the opening of an offi…
Read More
TROLLEE's Next-Gen Shopping Cart Comes Out Of Stealth
TROLLEE P2 is the brand new AI-powered smart shopping cart designed to bring consumers frictionless shopping experiences.
Read More
Kore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service
Zendesk customers now have access to virtual assistants because of Kore.ai's integration of its conversational AI XO Platform with Intelligent Virtual…
Read More