CUSTOMER NEWS
Twilio Flex: Refining Digital Engagement and Contact Center Value
Twilio has launched its Twilio Flex platform for improved customer-facing interactions, as well as internal data-driven operations that make engagemen…
Read MoreCallMiner Adds Integration with Zoom for Better Analysis of Videoconference Intelligence
Conversation intelligence company CallMiner announced a new integration with Zoom Meetings.
Read MoreStartek's Zenarate Integration Bridges the CX Gap with AI-powered Coaching
Startek, a customer experience solutions provider, integrated Zenarate as part of Startek AI Coach into its Startek Agent AI platform to help develop …
Read MoreHarness the Power of AI-Generated Images: The Ultimate Marketing Solution
AI-generated images are customizable, cost-effective, and hyper-targeted, making them a must-have tool in your marketing arsenal.
Read MoreClickatell Launches Chat Commerce Platform as a Service Product
Mobile messaging and chat company Clickatell announced the launch of its new Chat Commerce Platform as a Service (CCPaaS) product.
Read MoreIn a New IVR Strategy, Give Customers What They Want
Info-Tech noted that its research highlights the increasing demand for effective IVR in contact centers as customer satisfaction becomes a top priorit…
Read MoreCarbyne Integrates Audio Translation to APEX Platform to Save Time and Save Lives
Carbyne announced that it has integrated live audio language translation into its APEX emergency call-taking platform.
Read MoreVerint and Google Cloud Collaborate to Close Engagement Capacity Gap
Verint expanded more on its customer engagement expertise by improving contact center performance in a new partnership with Google Cloud.
Read MoreA Story of Creative Automation: Storyteq Launches its Brand Portals Platform
Storyteq is delivering, on average, 50% time-savings per campaign for global brands (like BMW, Kia, KFC, Heineken, and L'Oreal) that take advantage of…
Read MoreSangoma Enhances Customer Engagement with New CX Platform Features
Sangoma announced new omnichannel features to the Sangoma Contact Center, which is now known as the Sangoma CX platform.
Read MoreFuture-Proof Customer Experience with New Insider Features
Insider launched 20 new features to help businesses future-proof their customer experience and propel revenue from one centralized platform.
Read MoreRevamping Loyalty Programs: The Key to Fan Engagement in Sports Entertainment
A recent study by global IT research and advisory firm Info-Tech Research Group sheds light on how sports organizations can design and implement a suc…
Read More4 Ways to Fund Your Tech Startup
Finding the right funding option when launching your tech startup can be challenging. Picking the most suitable financing alternative increases your p…
Read MoreSpearline Acquisition Solidifies Position of Cyara's Customer Experience Assurance Platform
Cyara expanded its global in-country dialing and WebRTC testing and monitoring capabilities with the acquisition of Spearline.
Read MoreNative AI Raises $3.5 Million in Funding for Its Generative AI Consumer Research Solution
Native AI announced that it has raised $3.5 million in seed funding to enable brands to measurably improve products, customer experience, marketing an…
Read MoreThe Power of AI-Driven Customer Recommendations in Driving Loyalty and Repeat Buying
A recent survey sponsored by DataStax underscores the effectiveness of relevant product and service recommendations to customers. The research, conduc…
Read MoreCalabrio Announces Integration with OpenAI Technology for its Calabrio ONE Solution
Workforce management company Calabrio recently announced the integration of its Calabrio ONE contact center workforce solution with advanced artificia…
Read MoreImprove Customer Experiences and Agent Journeys with New Offering from LiveVox and CGI
LiveVox, after entering a new partnership with CGI, recently announced a performance-centric contact center solution: CACS X.
Read MoreHas Digital Grocery Shopping Made Consumers Less Loyal? A New Study Suggests "Yes"
A recent report commissioned by Incisiv, conducted in collaboration with The Food Industry Association (FMI) and in partnership with Loyal Guru, found…
Read MoreUsing AI-Driven Data Exploration to Address Customer Churn
Whether you're competing in B2C, B2B or B2G, AI-driven data analysis can help reduce customer churn. Here's how.
Read MoreNICE's Enlighten Actions Revolutionizes Use of Data and Generative AI
Enlighten Actions, which combines Enlighten AI with Generative AI, allows businesses to create smart and humanized CX processes with unprecedented spe…
Read MoreEmergency Call Centers Face a Troubling Workforce Problem
Nationwide, emergency call centers are facing serious workforce shortfalls, according to the International Academies of Emergency Dispatch and the Nat…
Read MoreFive9 Updates Agent Assist Solution with AI Technology like ChatGPT
Cloud contact center company Five9 has made changes to its Agent Assist solution; particularly by using the same generative AI technology behind ChatG…
Read MoreNewegg, New ChatGPT: Retailer Integrates AI to Improve E-Commerce Experiences
Global e-retailer Newegg has announced that it's using ChatGPT to enhance customers' experiences.
Read MoreConsumers Disapprove of Energy Waste and Pollution from Unnecessary Data Storage
Nearly half of consumers think it's the responsibility of the organizations that store their information online to delete it when it's no longer neede…
Read MoreMutare Voice Traffic Filter is the Support that CCaaS Providers Need
No business wants a constant barrage of voice channel attacks. This is why cybersecurity provider Mutare is set to prioritize partnerships with CCaaS …
Read MoreSoundHound Delivers Next-Gen Voice Assistant with Generative AI
SoundHound Chat AI brings together voice-enabled generative AI and voice assistant to allow any business to build a next-generation voice experience f…
Read MoreFive9 and Invoca Solution Offers Pre-Call Insights
PreSense combines the power of Five9 Intelligent CX Platform with Invoca's conversation intelligence technology to give contact center agents visibili…
Read MoreCUSTOMER Magazine Announces Winners of 3rd Annual Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.
Read MoreVerneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT
Verneek, known for delivering Consumer Experience AI to enterprises, launched One Quin to accurately answer personalized consumer questions through vo…
Read More90% of Consumers Concerned About Poor Vendor Security in 2023
The majority of consumers are worried about the potential negative impact that poor vendor security could have on their lives in 2023.
Read MoreThe Pros and Cons of Outsourcing for Small Businesses
Outsourcing has become an increasingly popular business strategy for small businesses looking to streamline operations, reduce costs, and focus on cor…
Read MoreCollaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub
Clari launched the Integration Hub, a centralized resource that captures and organizes revenue-critical signals from more than 40 integrated technolog…
Read MoreDigital Marketing Maturity Drives Revenue Growth
A survey conducted by ON24 sheds light on the digital maturity of B2B marketing in Europe, filling the data gap that has historically existed in this …
Read MoreEnsuring Remote Agents Can Be Clearly Heard Drives Innovation in Headset Technology
Nectar and Jabra announced a development partnership and solution that integrates telemetry from the latest Jabra headsets into Nectar's Digital Exper…
Read MoreCloudflare Steps into the Online Fraud Fray
Aware of the online fraud problem, Cloudflare's Fraud Detection is set to provide greater insights into online fraud threats.
Read MoreReport Finds Insurance Companies Are Realizing the Value of Investing in CX
Contact center solutions provider Talkdesk, Inc. recently released a new Talkdesk Research report, "Building Loyalty in Insurance Through Elevated Cus…
Read MoreCCaaS Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments
The greatest challenge for cloud contact centers is quality at the edge - the ability for home-based agents to serve customers efficiently with great …
Read MoreHow to Outpace Your Competitors with Next-Level Competitive Benchmarking
Organizations should use benchmarking not just to know where they stand in the market but what actions they need to take in order to get to the top an…
Read MoreMost Consumers Struggle to Remember Passwords
A new research study from the Entrust Cybersecurity Institute says passwords have outrun their course and it's time to provide users a simpler, more s…
Read MoreMarketers and Influencers: A New Survey with Updated Figures and Trends
A recent study from Capterra highlighted illuminating trends regarding how marketers are investing - or aren't investing - in influencer relationships…
Read MoreA New Blend of Success: Smoothie King Selects Medallia to Improve Experiences
Consumer and enterprise experiences company Medallia announced that it'd been selected by Smoothie King as its new experience platform.
Read MoreVerint Partners with Carahsoft to Bring Customer Engagement to the Public Sector
Customer engagement company Verint announced a partnership with Carahsoft to bring customer engagement to the public sector.
Read MoreNICE Reaches 1 Million Users Worldwide of Its CXone Cloud Platform
Customer experience company NICE announced that it reached an important milestone for its CX native cloud platform, CXone.
Read MoreGaps in the Customer Service Journey Hurt Businesses
A Sprinklr study recently revealed, in partnership with Customer Contact Week Digital, significant challenges throughout the customer service journey.
Read MoreStoryStream Revisualizes e-Commerce Engagement via Live Video Shopping Solution
StoryStream, with its AI-powered visual commerce capabilities, launched its Live Video Shopping solution to bolster e-commerce engagement and customer…
Read MoreIncrease Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9
The integration between Five9's Event Subscription Services and the Qualtrics' XM Platform helps contact center managers improves the agent experience…
Read MoreDrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences
DrivenIQ's AMP empowers brands to learn who their customers are and who they are most likely to be.
Read MoreTeam Support Announces New Messaging Channels for Better B2B Support Continuity
To better enable B2B customer support continuity, TeamSupport last week announced the launch of two new messaging channels, Google Business Messages a…
Read MoreQualtrics and Twilio Expand Partnership, Introduce Real-Time Data-Sharing Solution
Experience management company Qualtrics recently announced an expansion of its partnership with Twilio. The expansion involves the introduction of a n…
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