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Gaps in the Customer Service Journey Hurt Businesses
A Sprinklr study recently revealed, in partnership with Customer Contact Week Digital, significant challenges throughout the customer service journey.
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StoryStream Revisualizes e-Commerce Engagement via Live Video Shopping Solution
StoryStream, with its AI-powered visual commerce capabilities, launched its Live Video Shopping solution to bolster e-commerce engagement and customer…
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Increase Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9
The integration between Five9's Event Subscription Services and the Qualtrics' XM Platform helps contact center managers improves the agent experience…
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DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences
DrivenIQ's AMP empowers brands to learn who their customers are and who they are most likely to be.
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Team Support Announces New Messaging Channels for Better B2B Support Continuity
To better enable B2B customer support continuity, TeamSupport last week announced the launch of two new messaging channels, Google Business Messages a…
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Qualtrics and Twilio Expand Partnership, Introduce Real-Time Data-Sharing Solution
Experience management company Qualtrics recently announced an expansion of its partnership with Twilio. The expansion involves the introduction of a n…
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ChatGPT Integration Enhances GoTo Customer Engagement
GoTo announced a new message assistant beta, powered by OpenAI's ChatGPT, within its GoTo Customer Engagement product.
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Vonage Boosts Video API Capabilities with AI
Vonage introduced new AI-powered enhancements to its Video API, providing customers with increased accessibility and automated, real-time media proces…
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Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'
Holiday Inn Club Vacations adopted technology from Medallia to improve "Guest Love" scores for the brand's customer support call center to their highe…
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7 tips for digitally safe handling of personal data in the workplace
In this blog post we provide 7 tips for digitally secure operations. Under the General Data Protection Regulation, or privacy regulation, it is import…
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ConverseNow Pilots Wingstop to New Heights with Voice AI
Wingstop is the next brand to utilize voice AI through a pilot program with voice AI provider ConverseNow.
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Commerce Experiences Secured through F5 and Visa Partnership
F5 and Visa empower merchants to provide their customers with a seamless, secure and personalized shopping experience.
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Build a Deeper Connection with Customers through HubSpot's AI-powered Tools
Two new HubSpot tools, powered by AI systems from OpenAI, help HubSpot customers save time while creating better connections with their audiences.
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Recipients of the 2023 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors whose products and solutions enable their clients to meet and exceed the expectations of the…
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As the Retail Industry Continues to Evolve, the Best Retailers are Transforming Omnichannel Communications
Companies must deliver a sophisticated omnichannel customer experience that utilizes the growing array of unique channels an organization can employ w…
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Meeting Customer Expectations Requires a Digital-First Approach
Verint released its annual global research today examining the customer engagement challenges organizations face, and the strategies they are using to…
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LiveRamp and Adobe Collaborate to Improve Customer Data Insights
LiveRamp is in a new partnership with Adobe Real-Time Customer Data Platform to natively offer the benefits of LiveRamp's people-based identifier, Ram…
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Consumers are Concerned About Data Privacy Protection in the Metaverse
A recent survey conducted by digital customer experience company TELUS International revealed that consumers are concerned about the safety and securi…
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LanguageLoop Engages with NICE to Transform Customer Experience with CXone
LanguageLoop engaged with NICE to transform the customer experience and unify its operations with CXone.
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Folloze Launches ChatGPT-based AI Solution to Improve B-to-B Buyer Engagement
Folloze announced the launch of Folloze AI, a content recommendation and buyer insight engine.
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