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Groundbreaking Technological Aids To Make A Change In The Logistics World
Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From …
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Why you should offer product customization
Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. Y…
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How customer responsive culture affects your conversion rates
Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.
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8 Strategies Critical to Improving Employee Experience
Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…
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Advancement of Customer Service In Online Betting With The Help of Technology
Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated b…
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Cision Completes Acquisition of Social Listening Company Brandwatch
"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Soc…
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Dickies Launches AI-Powered Program for Personalized Online Fittings
Retailer Dickies has announced an AI-powered pilot program to provide its customers with personalized online fittings. Customers shopping at Dickies o…
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IntelePeer Awarded a 2021 CRM Excellence Award
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named I…
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Importance of Delivering Omnichannel Customer Experience
Switching between various devices on a daily basis is a norm for 98% of the US shoppers, so businesses that strive to fully satisfy the customers' exp…
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Securing Retail and POS Endpoints Efficiently
With physical retail re-opening, large retailers with hundreds or thousands of locations are rethinking their security strategies, especially when it …
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Can You Improve Cold Calling in 2021?
Here's a problem: cold calling is a tough business. The real reason some contact centers are more successful than others is not just because they have…
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Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident
Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of its vehicles. The automaker has …
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CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards
TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Contact Center 2.0: A Better Normal
Is it safe to go back to the office now? Should we go back? Do we need to? There are no definitive answers to these questions, but they are top of min…
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Adding video to your digital customer engagements
Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advi…
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How Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience
Learn how Verizon navigated the COVID-19 pandemic to successfully and rapidly transition to a fully remote contact center environment.
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Speech Technologies and the Impact on CX
How can contact centers leverage speech technologies to improve customer experience and agent performance?
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The Evolution and Acceptance of Speech Technologies
IVR has been an unpleasant experience for many, but speech technologies are changing the entire IVR and self-service customer experience and driving c…
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New 311 Line Hopes to Improve Customer Service in Santa Monica
In an effort to provide more availability for non-emergency services, the city of Santa Monica has introduced a 311 service line for citizens.
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How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely
What can business leaders do to ensure their remote contact center agents don't experience technology disruptions that could damage customer experienc…
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