CustomerZone360 NEWS
CustomerZone360 Home
Verint's Open CCaaS Platform Helps Companies Future-Proof Call Centers
At its recent customer engagement event in Las Vegas, customer engagement solutions provider Verint demonstrated its Open Contact-Center-as-a-Service …
Read More
CallTower Debuts Upgraded CRM Integration for Microsoft Teams
CallTower, a provider of enterprise-grade unified communications, contact center and collaboration solutions via the cloud, unveiled its enhanced CRM …
Read More
Evolve IP Integrates Contact Center Solution with UCaaS Environment
UK-based Evolve IP recently added a new contact center solution to its collaboration services mix that is integrated with its unified-communications-a…
Read More
Contact Centers Receive Boost via Verint's Engagement Data Insights
Verint, The Customer Engagement Company, launched Verint Engagement Data Insights, providing business users no-code, no-training, self-service access …
Read More
Storyteq Acquires Pixelz.ai to Futurize Brand-Compliant Generative AI
Storyteq, the technology arm of Inspired Thinking Group (ITG), has acquired Pixelz.ai to accelerate generative AI capabilities.
Read More
Twilio and Google Cloud Expand Partnerships for AI-Driven Customer Engagement
Customer engagement platform company Twilio Inc. and Google Cloud recently announced an expansion of their long-standing partnership to bring Google C…
Read More
Top 5 Reasons Sales Teams Should Use Video for Prospecting
Video is the future of sales prospecting and sales professionals who haven't jumped on this trend yet should do this quickly.
Read More
Lilt Create: An Accessible, Multilingual Writing App Powered by Generative AI
Lilt's newest tool - Lilt Create - enables quick generation and finalization of on-brand, well-written and locally relevant content.
Read More
Salesforce Launches AI-Based Products for Marketing and E-Commerce
Salesforce has announced its latest generative AI product offerings: Marketing GPT and Commerce GPT.
Read More
Orbita Launches CallDeflectAI Solution to Help Healthcare Companies Automate Queries
AI-powered virtual assistant and healthcare automation workflow company Orbita recently launched its CallDeflectAI solution that addresses the overwhe…
Read More
CUSTOMER Magazine Announces Winners of the 2023 Contact Center Technology Award
TMC announced the winners of their 18th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
Read More
Insurance Company If P&C Chooses Attensi for Gamified Contact Center Training
If P&C recently set out to transform its training to sharpen the skills of its public-facing staff via gamified simulation training scenarios from Att…
Read More
Genesys Utilizes Generative AI to Create New Value for Customers
The latest generative AI addition to the platform deepens Genesys AI's expansive predictive, conversational language processing and analytics capabili…
Read More
Carbyne Powers Atlanta's Efforts to Enhance Public Safety
The Carbyne Platform is live in Atlanta, equipping the city's 911 call center with enhanced capabilities for faster, more efficient and accurate emerg…
Read More
UpdateAI Raises $2.3M to Automate Post-Sales Workflows
UpdateAI, the ChatGPT-powered CS platform, announced a milestone with a $2.3 million funding round led by IdealabX.
Read More
Zappix and OP360 Create Seamless Self-Service Experiences
Zappix and OP360, in a new partnership, bring together their expertise to address the evolving customer experience demands.
Read More
TDCX Announces New AI Consulting Arm
Customer experience solutions provider TDCX announced the launch of its AI consulting arm, TDCX AI.
Read More
UK Customers Abandon Merchants That Lack Favorable Shipping Options
E-commerce shipping solutions companies ShipEngine and ShipStation recently published a guide titled, "Exploring the Nuances in Ecommerce."
Read More
Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations
Pipedrive announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls …
Read More
TCN Enhances Consent Tracking Feature to Help Debt Collectors Succeed with SMS Communications
Cloud-based call center platform provider TCN, Inc. has announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator.
Read More