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SharpenCX Acquires Omnichannel Messaging Solution Webtext
SharpenCX announced it has completed the acquisition of Galway, Ireland-based Webtext, an omnichannel messaging solution.
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Boost.ai's New Platform Update Adds Generative AI Technology to Enhance the Customer Experience
Boost.ai has introduced Version 12 of its platform, the first of a series of planned updates by the company to incorporate LLM-enriched features.
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Digital Marketers Miss Out on Revenue Opportunities Without AI
Without added insights from AI, digital marketers were unable to consistently identify the highest performing message, according to a Persado study.
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From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today's Turbulent Climate
The COVID-19 pandemic accelerated digital transformation in healthcare that drove more intelligent and automated omnichannel contact center strategies…
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Gartner Finds ChatGPT Has Supercharged Interest and Investment in AI
A new Gartner poll found that 45 percent of respondents reported that the publicity of ChatGPT has prompted them to increase AI investments.
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AI Is Driving Greater Accuracy in Advanced Speech Recognition
A new report from 3Play Media, a media accessibility company, found that the accuracy of ASR technology has improved measurably since the company's la…
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CSG's State of the Customer Experience Highlights a Path to a Better CX
Revenue management and payments solutions company CSG released a report titled, "The State of the Customer Experience 2023 Report."
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StructuredWeb Adds AI-Driven ChannelGPT Feature to Its TCMA Platform
Marketing automation platform solutions provider StructuredWeb announced the launch of ChannelGPT.
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BT and Five9 Offer Future-Proof Route to Cloud Contact Centers
BT and Five9 announced the expansion of their partnership to enhance the choice of contact center services and solutions offered to organizations worl…
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Shake Shack Solidifies Brand Strength with Qualtrics XM
Shake Shack chose Qualtrics XM for Customer Frontlines and BrandXM to quantitatively evaluate its brand strength against competitors, identify areas o…
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CUSTOMER Magazine Announces Winners of the 2023 CRM Excellence Award
TMC announced the winners of their 24th Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Bright Pattern Announces 'Omni-Enterprise' Contact Center Platform
Bright Pattern announced the launch of what it's calling "the world's first omni-enterprise contact center platform."
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Intermedia Adds AI-Based Interaction Summary Functionality to its Intelligent Contact Center
Cloud communications and collaboration solutions company Intermedia Cloud Communications recently introduced its new Intermedia Artificial Intelligenc…
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With New Era of Customer Experience, Airship Makes Innovations to App Experience Platform
Airship made major innovations to its App Experience Platform, including the App Experience Editor, Airship Journeys, Airship Mail and Airship Coupons…
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More Than Half of Executives Seek to Protect Customer Care from Cost-Cutting
Research by Information Services Group (ISG) found that a majority of executives worldwide consider customer experience a top strategic priority that …
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With the Integration of Zendesk Support, AgentAssist from Kore.ai Elevates Contact Center Efficiency
Enterprise conversational AI platform and solutions provider Kore.ai recently announced the integration of its conversational AgentAssist with Zendesk…
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Twilio Flex: Refining Digital Engagement and Contact Center Value
Twilio has launched its Twilio Flex platform for improved customer-facing interactions, as well as internal data-driven operations that make engagemen…
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CallMiner Adds Integration with Zoom for Better Analysis of Videoconference Intelligence
Conversation intelligence company CallMiner announced a new integration with Zoom Meetings.
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Startek's Zenarate Integration Bridges the CX Gap with AI-powered Coaching
Startek, a customer experience solutions provider, integrated Zenarate as part of Startek AI Coach into its Startek Agent AI platform to help develop …
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Harness the Power of AI-Generated Images: The Ultimate Marketing Solution
AI-generated images are customizable, cost-effective, and hyper-targeted, making them a must-have tool in your marketing arsenal.
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