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Helping Lines of Business Benefit from AI, Part Two
Organizations have long attempted to reduce friction in customer experience by deploying the latest technology. Today's AI-driven solutions are finall…
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Customers Pay More on Products and Services if it Means Receiving Great Customer Service
Fusion Connect conducted a survey with Gartner Peer Insights and revealed that customers would pay more per year to receive better customer service.
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Study Details How Supply Chain Management Impacts the Customer Experience
The Körber study provides detailed insight into the state of the industry and the mechanics to respond to ever increasing consumer expectations on pri…
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Israel-based CommBox Opens U.S. Office, Announces Integration with Amazon Connect
Israel-based SaaS customer communications company CommBox announced this week that it plans to expand into the U.S. market with the opening of an offi…
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TROLLEE's Next-Gen Shopping Cart Comes Out Of Stealth
TROLLEE P2 is the brand new AI-powered smart shopping cart designed to bring consumers frictionless shopping experiences.
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Kore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service
Zendesk customers now have access to virtual assistants because of Kore.ai's integration of its conversational AI XO Platform with Intelligent Virtual…
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Kyndryl Commits to Strengthening Delta's IT Infrastructure
Delta Air Lines extended its partnership with Kyndryl for five years to continue to enhance IT resiliency and scalability.
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7 Ways to Attract Customers to Your Online Business in 2023
As the world moves further into digital territory, businesses must strive to remain competitive in order to attract customers. With the ever-evolving …
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Why LOB Must Steer Successful AI Initiatives, Part One
LOB is the front line of any enterprise, and those employees understand firsthand which technologies, like artificial intelligence, work for them and …
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Bloomreach Opens New Communication Door
Bloomreach is bringing the capabilities of an app inbox to brands and customers with the launch of its app inbox, a mobile messaging tool from Bloomre…
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ACI Learning Combines Talk Show and Training
ACI Learning trains leaders in cybersecurity, audit and information technology with on-demand training.
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Contact Center Agents Need Strong Support
The remote and hybrid work models need to extend to the contact center. Agents need to be supported just as customers are supported.
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Be Our Guest: Unified Office Invites Hoteliers to Put Their Magic to the Test
At ITEXPO, MSP and tech innovator Unified Office unveiled a real-time communications in-room concierge service platform.
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Conversational AI is an Opportunity for MSPs
There is an opportunity to implement AI and automation to help MSPs overcome the challenging demand from customer base.
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One Key Thing That Can Help You Enhance Your Video Streaming Service
The video streaming industry is growing and evolving. The number of OTT platforms is mushrooming, and viewers need to choose which video streaming ser…
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Are You Reaching Your Full Potential As A Manager?
Many workers rightly aspire to be promoted to manager status during their careers. It's a noble goal to aim for. That said, some employees don't pl…
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Skip the Line at the Bag Check Counter: Clickatell Launches Chat 2 Pay with FlySafair
FlySafair is utilizing Clickatell's Chat 2 Pay feature that allows its customers the convenience of effortless mobile payments via a WhatsApp channel.
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Engage with Customers through QR Codes with Openscreen's All-in-One Solution
Openscreen added rich online publishing capabilities to give companies, brand and venues a turnkey system to design, launch and track QR code programs…
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Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction
Medallia recently revealed the findings of a new report titled, "The New Customer Expectations for the Contact Center: Understanding the Key Factors S…
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Contact Center Matters: Keeping Your Agents Efficient and On-Track
One of the most crucial aspects of running a contact center (or a call center) is ensuring your agents are as productive and efficient as they can be.…
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