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CustomerZone360 HomeDarlington Building Society Recruits 8x8 for Digital Transformation
Darlington Building Society has selected 8x8 to help support the organization's efforts to further enhance operations through digital transformation.
Read MoreRobot - 7 Crucial Robotic Applications in Automotive Manufacturing
The automotive industry has been using robotic applications in its manufacturing assembly lines to increase efficiency for over 50 years now. Robots a…
Read MoreComplimenting CX Technology with a Human Touch
Companies that rely too much on customer service technology may find more success with quality human agents complimenting them.
Read MoreTeam building tips for customer service departments
For many organizations, customer service is one of the most important departments. It is the place where all complaints and questions end up. A good a…
Read MoreFive Things We Can Learn From Casino Customer Service
Customer support is one of the pillars of any industry and more than any other business, casinos rely on good quality customer service to attract new …
Read MoreWhy Are Casinos Renowned for Their Customer Service
Of all the businesses in the world, casinos are perhaps the most well-known for their customer service. Casino customer service is unmatched in qualit…
Read MoreNew Study Finds Varying Success Among Internet-Based Customer Experiences
A new ASCI report revealed how customers rate their experiences with the most notable internet-based companies.
Read MoreBJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers
BJ's Wholesale Club has implemented a new automated voice-based virtual assistant from Everise to help cater to its older customers. The technology ha…
Read MoreAMP Agency Combines DX Division with SmallTalk
After the recent purchase of SmallTalk earlier this year, AMP Agency officially announced the company will condense SmallTalk with AMP's own digital e…
Read MoreHow to Build your own customer service website in these 6 Steps
Have you finally decided to stop working for a boss and step into the light of being your own boss. Congratulations! Whether you have your own company…
Read More3 Fun things to do with your customer service team after returning to the office
Finally, the end of the pandemic is near. After two years of working at home or at flex work stations, it's time to go back to the office. But don't e…
Read MorePossibleNOW Solution Takes Aim at New Florida Telemarketing Law
A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.
Read More3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support
3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.
Read MoreStriking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX
For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…
Read MoreHow AI Transforms The Call Centers And Bringing Them To The Next Level
The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …
Read MoreThe Future is Now! Deliver Great Real-Time Retail Customer Experiences
When the Covid-19 pandemic began, many businesses across a variety of industries were heavily affected by the quarantine, and the retail industry was …
Read More5 Great Customer Service Strategies To Help You Improve the Customer Experience
Customer service is one of the most important aspects of every customer experience, and it definitely can make or break the relationship between the b…
Read MoreTechnologies That Enhance the Customer Experience on Online Casinos
Online casinos have become some of the most attractive platforms for gambling. Not only can you play your favorite casino games on your mobile and des…
Read MoreCrucial Aspects of Modern Customer Support
As the technology progressed, customer support has gone from strength to strength because companies were able to deliver high-quality, and in a lot of…
Read MorePotential Technologies For Enhancing Customer Experience
As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Busi…
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