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Clickatell Launches Chat Commerce Platform as a Service Product
Mobile messaging and chat company Clickatell announced the launch of its new Chat Commerce Platform as a Service (CCPaaS) product.
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In a New IVR Strategy, Give Customers What They Want
Info-Tech noted that its research highlights the increasing demand for effective IVR in contact centers as customer satisfaction becomes a top priorit…
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Carbyne Integrates Audio Translation to APEX Platform to Save Time and Save Lives
Carbyne announced that it has integrated live audio language translation into its APEX emergency call-taking platform.
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Verint and Google Cloud Collaborate to Close Engagement Capacity Gap
Verint expanded more on its customer engagement expertise by improving contact center performance in a new partnership with Google Cloud.
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A Story of Creative Automation: Storyteq Launches its Brand Portals Platform
Storyteq is delivering, on average, 50% time-savings per campaign for global brands (like BMW, Kia, KFC, Heineken, and L'Oreal) that take advantage of…
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Sangoma Enhances Customer Engagement with New CX Platform Features
Sangoma announced new omnichannel features to the Sangoma Contact Center, which is now known as the Sangoma CX platform.
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Future-Proof Customer Experience with New Insider Features
Insider launched 20 new features to help businesses future-proof their customer experience and propel revenue from one centralized platform.
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Revamping Loyalty Programs: The Key to Fan Engagement in Sports Entertainment
A recent study by global IT research and advisory firm Info-Tech Research Group sheds light on how sports organizations can design and implement a suc…
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4 Ways to Fund Your Tech Startup
Finding the right funding option when launching your tech startup can be challenging. Picking the most suitable financing alternative increases your p…
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Spearline Acquisition Solidifies Position of Cyara's Customer Experience Assurance Platform
Cyara expanded its global in-country dialing and WebRTC testing and monitoring capabilities with the acquisition of Spearline.
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Native AI Raises $3.5 Million in Funding for Its Generative AI Consumer Research Solution
Native AI announced that it has raised $3.5 million in seed funding to enable brands to measurably improve products, customer experience, marketing an…
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The Power of AI-Driven Customer Recommendations in Driving Loyalty and Repeat Buying
A recent survey sponsored by DataStax underscores the effectiveness of relevant product and service recommendations to customers. The research, conduc…
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Calabrio Announces Integration with OpenAI Technology for its Calabrio ONE Solution
Workforce management company Calabrio recently announced the integration of its Calabrio ONE contact center workforce solution with advanced artificia…
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Improve Customer Experiences and Agent Journeys with New Offering from LiveVox and CGI
LiveVox, after entering a new partnership with CGI, recently announced a performance-centric contact center solution: CACS X.
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Has Digital Grocery Shopping Made Consumers Less Loyal? A New Study Suggests "Yes"
A recent report commissioned by Incisiv, conducted in collaboration with The Food Industry Association (FMI) and in partnership with Loyal Guru, found…
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Using AI-Driven Data Exploration to Address Customer Churn
Whether you're competing in B2C, B2B or B2G, AI-driven data analysis can help reduce customer churn. Here's how.
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NICE's Enlighten Actions Revolutionizes Use of Data and Generative AI
Enlighten Actions, which combines Enlighten AI with Generative AI, allows businesses to create smart and humanized CX processes with unprecedented spe…
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Emergency Call Centers Face a Troubling Workforce Problem
Nationwide, emergency call centers are facing serious workforce shortfalls, according to the International Academies of Emergency Dispatch and the Nat…
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Five9 Updates Agent Assist Solution with AI Technology like ChatGPT
Cloud contact center company Five9 has made changes to its Agent Assist solution; particularly by using the same generative AI technology behind ChatG…
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Newegg, New ChatGPT: Retailer Integrates AI to Improve E-Commerce Experiences
Global e-retailer Newegg has announced that it's using ChatGPT to enhance customers' experiences.
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