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CXone Now Compatible With Google Chrome OS
NICE announced an expansion to its partnership with Google, and revealed the company's CXone software is now available with Chrome OS. Customer-centri…
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Hodusoft Intros New HoduCC Features
To support new trends in contact center operations, Hodusoft, an India-based unified communications software developer, recently introduced new outbou…
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CEO of British Airways Aims To Fix Poor Customer Service
Sean Doyle, the CEO of British Airways, sent a message to BA Executive Club members over the weekend regarding BA's recent dip in customer service qua…
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Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy
The drama and ensuing fallout over Joe Rogan's Spotify podcast has caused the streaming company to replace human support agents with bots generating a…
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The Ingredients For Success: A Guide to Restaurant Management For Beginners
For those with a career in hospitality, opening your business is just the tip of the iceberg but making it a success is what will set you apart from y…
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Report Finds Digital Support Critical for Retail Growth
Market research firm Incisiv recently released the 2021 Apparel, Footwear & Accessories Digital Maturity Index, created in partnership with Hughes Net…
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Customers Claim Starlink Customer Service Nonexistent
Since its inception, SpaceX's Starlink program has generated a massive amount of hype. Now, remote and under populated areas of the globe gain reliabl…
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Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier
Many factors contribute to business failure, such as general market downturns, change in the economy or industry, CEOs and founders burning out or giv…
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Building A Stronger Marketing Campaign with AI Assistance
After nearly two years of sluggish business growth, businesses are looking for effective ways to increase customer retention. AI-assistance marketing …
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2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values
It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "far from home" (the Spiderman prequel to the curre…
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Software Giants Compete for Customer Service Domination
Customer service is finally receiving the support and recognition it deserves. After decades of disregarding customer service centers as costly, unpro…
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LiveVox Announces Alliance With PlanetOne
LiveVox recently announced the formation of a new strategic alliance with cloud-based IT solution developer, PlanetOne.
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What Is A VoIP Phone And Should You Use One?
It seems that every day a new piece of technology is introduced. Some of these new additions become integral to our daily lives, such as the smartphon…
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McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits
McDonald's is beefing up its delivery services through newly renegotiated agreements with DoorDash and Uber Eats. The fast food giant has white label …
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Biden Signs Executive Order to Modernize Government Programs
President Biden signed an executive order requiring agencies to introduce digital services to make public-facing services more efficient for citizens.
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Starting A Tech Company In 2022: What Every Potential Leader Needs To Know
We all know the tech world is a competitive field to break into and can have high initial investment costs. However, if you can provide a unique and p…
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The Digital Transformation of a North American Retailer Is Driving Expansion for Kandy and ConnX
When a national retailer with over 5,000 stores across the US and Canada needed to solve fundamental real-time communications and IT network obstacles…
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T-Mobile Customers Report Drop In Service Quality After Sprint Merger
T-Mobile customers are noticing a dramatic drop in customer service quality after the company merged with Sprint back in 2020.
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Elevating CX Solutions With Knowledge Management Systems
CX solutions offer detailed insights for improving better customer experiences, but businesses can enhance those insights further with the support of …
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As CX Remains at the Center of Attention in the C-Suite, Another Merger is Announced
Today, so many of the products and services we use have become commoditized. Customers have more power to voice their levels of satisfaction than ever…
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