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Solutions from Yellow.ai Now Available on the Genesys AppFoundry
Yellow.ai's dynamic generative and conversational AI solutions have joined the Genesys AppFoundry marketplace.
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Google Cloud Welcomes Teneo.ai as Partner, Launching Innovative Conversational IVR Plugin
Teneo.ai, a brand from Artificial Solutions and innovator in the field of AI, joined the Google Cloud Partner Advantage Program as a technology partne…
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Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform
Content Guru is elevating the capabilities of its storm platform with the integration of the sentiment analysis software Jabra Engage AI.
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Five9 and Mutare Join Forces to Strengthen Voice Threat Defense
Mutare launched its Voice Traffic Filter, making it easy for contact centers to integrate a solution that eliminates unwanted phone calls with the Fiv…
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Hootsuite Announces Enhanced Inbox to Help Brands Address Social Media Private Messaging
Hootsuite has developed an Enhanced Inbox resource to enable timeless and seamless social inquiry management.
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Study Finds Customers are Wary of Bias and "Hallucinations" in AI
Generative AI's propensity to occasionally deliver inaccurate or nonsensical information -- a phenomenon known as a hallucination -- has the potential…
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UJET Furthers Integration with Microsoft Teams for Better First-Call Resolution
Contact center platform company UJET recently announced its latest contact center integration with Microsoft Teams so first-contact customer interacti…
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Quiq Aims to Eliminate the Mindless Chatbot with Its Conversational Customer Experience Solution
Customer messaging platform company Quiq recently announced the release of Conversational Customer Experience (CCX), its next generation of conversati…
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Five9's Bracket Challenge Highlights Shifting Contact Center Priorities
Businesses in general are placing higher value on employee experience, which is also translating into a focus on contact center agent experience.
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RV Lifestyle Company Chooses Twilio Customer Engagement for Data-Driven Customer Experiences
Customer engagement platform Twilio Inc. recently announced that Camping World is successfully reaching customers using tools from across Twilio's Cus…
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Vonage Partners with WhatsApp for Payments in Singapore
Cloud communications company Vonage recently announced a partnership with Meta's WhatsApp as a Business Solution Provider to launch payments on the me…
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Pegasystems Rides the Generative AI Wave
Pegasystems, the low-code platform provider, has announced Pega GenAI, a range of twenty new generative AI-powered boosters to be integrated into Pega…
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Yellow.ai Launches YellowG Platform to Propel Enterprise Conversations
Yellow.ai has launched its new YellowG enterprise solution for improving customers' and employees' experiences via automated workflows.
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The Marketing Conundrum: Budget Constraints and the Rise of Generative AI
The rise of innovative marketing tools and technologies, particularly generative AI, might provide a cost-effective solution for marketers struggling …
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Precisely Launches RapidCX Solution for Customer Communications in Regulated Markets
Precisely announced the launch of its EngageOne RapidCX, which it's calling an "innovation in customer communications management," or CCM.
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Xoxoday and Workato: A Partnership to Transform Rewards and Recognition Programs
Xoxoday and Workato recently partnered to transform how organizations' rewards and recognitions programs operate for the betterment of customers and e…
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Smart Marketing, with ChatGPT: Utilizing GPT-4's New Web Browsing Feature
OpenAI has moved into an early access public testing phase for its ChatGPT web browsing feature.
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CommBox Leverages ChatGPT for New Autonomous Conversation Capabilities
SaaS-based autonomous customer communications platform provider CommBox recently announced the first in a series of artificial intelligence (AI)-drive…
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Five9 Partners with German Managed Services Provider WTG
Cloud call center solutions provider Five9 recently announced a partnership with German managed services provider WTG.
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Building Loyalty through Superior CX: A Look at 8x8's XCaaS Enhancements
With customer loyalty at an all-time low, 8x8 has announced enhancements to its XCaaS platform to help businesses drive better CX and improve retentio…
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