CUSTOMER NEWS
Narakeet Launches AI Solution to Convert Video Subtitles into Native Speech
Narakeet recently launched a solution to seamlessly convert video subtitles into audio using text to speech artificial intelligence.
Read MoreAppen Limited Launches New Solutions to Reduce Bias and Toxicity in Chatbots
Appen Limited, which provides high-quality data for the AI lifecycle, recently announced the launch of two new products.
Read MoreCogito Integrates AI Guidance into Fortune 25 Company's CRM Platform
Cogito recently signed a multi-year agreement for expansion of collaboration with a global Fortune 25 consumer technology company.
Read More8x8 Underscores Success of Supervisor Workspace Solution Introduced in March
Cloud contact center and unified communications platform provider 8x8, Inc. launched its new 8x8 Supervisor Workspace to make call center supervisors'…
Read MoreNeurons Launches AI Predictor for Brand Attention
Predict allows companies to instantly predict the brand performance of their ads and see how much attention brand assets, ad copy, CTAs and faces get …
Read MoreHow to Deliver (and Improve) the Connected Customer Experience
A connected customer experience delivers smart, contextual interactions across all touchpoints in the customer's journey.
Read MoreNewly Rebranded Airkit.ai Launches Airkit.ai eCommerce Solution for No-Code AI Agents
Airkit.ai has announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents d…
Read MoreCubix Asset Management Launches AI-Powered Chatbot and Call Center Services
Cubix Asset Management recently announced its launch of Swivl's AI-powered chatbot and CallPotential's call center service to make things easier for b…
Read MoreCallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics
With CallCabinet's recent inclusion of Afrikaans, Zulu, Setswana and Sesotho - four prominent languages in South Africa - businesses are presented wit…
Read MoreUpland Panviva and Genesys Forge Path for Omnichannel Excellence
Panviva is more accessible to potential customers as Upland Software announced that Panviva is available on the Genesys AppFoundry.
Read MoreVerint Study Finds Customer Expectations Continue to Rise
According to a new study released by Verint entitled, "2023 State of Digital Customer Experience Report," 77% of businesses say consumer expectations …
Read MoreEzra AI Brings AI-based Customer Experiences to the Restaurant Industry
Ezra AI, a provider of AI solutions aimed at the restaurant industry, recently introduced a solution that uses advanced machine learning and natural l…
Read MoreRing Central Introduces RingCX Native Contact Center Solution
AI-powered cloud communications company RingCentral, Inc. recently announced the launch of RingCX, the company's new native, intelligent contact cente…
Read MoreSalesforce Launches Starter All-in-One CRM App for Small Businesses
CRM giant Salesforce recently announced the launch of Starter, a simple all-in-one CRM app.
Read MoreStudy Finds E-Commerce Cart Abandonment is Often About Perceptions of Digital Security
A new study commissioned by e-commerce solutions provider Radial, Inc. found that security issues loom large in the minds of shoppers.
Read MoreCogito and Medallia Partner for Customer Data-Driven Experience Management
Real-time coaching solutions provider Cogito recently announced a partnership with customer analytics company Medallia to deliver improvements in ente…
Read MoreNew Headset Offerings from Cyber Acoustics Meet the Demands of Contact Center Environments
Designed in conjunction with leading BPO partners, the new Cyber Acoustics headsets include the tech and comfort alike to meet contact center agents' …
Read MoreLanguage I/O Raises $8 Million in Funding for Real-Time Translation Technology
Language I/O (LIO), a provider of real-time, business-accurate translation technology, recently announced an $8 million Series A1 funding round led by…
Read MoreTeleverde Begins New Call Center Program at Indiana Women's Prison
Call center services outsourcing company Televerde recently announced the opening of a new contact center at the Indiana Women's Prison.
Read MoreASAPP Launches Tool for AI-Based Automated Agent Evaluation
Contact center solutions provider ASAPP recently introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center…
Read MoreCallRail Labs Joins Forces with Small Businesses for AI Advancements
CallRail unveiled its innovation initiative, CallRail Labs, aimed at harnessing the power of AI to revolutionize call analytics.
Read MoreNICE Adds Generative AI-Powered Benchmarking to Enlighten Actions
NICE recently introduced its new generative AI-powered "Enlighten Actions Industry Benchmarks" to allow brands to holistically compare their operation…
Read MoreTwilio and AWS Deepen Partnership Around Predictive AI Technology
AWS and customer engagement solutions provider Twilio recently announced an extension of their longstanding strategic partnership that will place AI c…
Read MoreAffinityX Launches Chat to Conversion Tool for Local Businesses to Deliver Tailored Experiences
Chat to Conversion is a generative AI-powered tool designed to help local businesses engage with customers and track conversions across multiple chann…
Read MoreLivePerson Announces the Debut of LivePerson Marketplace Hub to Power Conversations
Conversational AI company LivePerson announced the launch of LivePerson Marketplace, its new hub for integrations that extend the capabilities of the …
Read MoreForrester Study Concludes Poor Integration Is the Biggest Barrier to Effective Use of Data
A recent Forrester Consulting Opportunity Snapshot, "Elevate Your Integration Strategy for Maximum Business Impact," was commissioned by AI-powered ma…
Read MoreComputerTalk and Tethr Partner to Mine Customer Interactions for Conversational Intelligence
Quebec-based ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, an AI-powered conversation intelligence platform, recently…
Read MoreIrisCX Introduces Real-Time Customer Feedback Solution for Video Interactions
IrisCX, which provides a smart video platform for virtual product selection, DIY setup and support, recently introduced Session Score, a real-time, AI…
Read MoreMSP Fusion Connect Introduces CCaaS Solution Aimed at the Midmarket
Managed service provider Fusion Connect, a Microsoft Cloud Solution Provider, recently launched its contact center-as-a-service solution CCaaS Profess…
Read MoreNavigate Economic Turbulence through Customer Retention
According to a OneSignal report, many product and marketing professionals, engineers and C-suite executives still allocated more resources toward cust…
Read MoreUseChat Rolls Out Custom Chatbots Powered by ChatGPT for Seamless Customer Support
UseChat AI chatbots, powered by ChatGPT, provide precise and immediate responses tailored to a website's content.
Read MoreG12 Communications and Luware Partner for Microsoft Teams-Enabled Contact Center Offering
G12 Communications recently announced its partnership with contact center solutions company Luware to deliver an innovative Teams Contact Center offer…
Read MoreGenesys Announces FedRAMP Authorization for Its Cloud CX Platform
Genesys recently announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP) authorization at the Moderate Impact level…
Read MoreGenesys Announces its Experience Index as a Next-Gen Customer Experience Metric
To update the metric, contact center and customer experience solutions provider Genesys recently introduced what it's calling its Experience Index met…
Read MoreQtrac and Raydiant Partner to Deliver Customized Customer Experiences
Qtrac recently announced a partnership with Raydiant, a provider of customized digital media content experiences designed to engage customers.
Read MoreAstound and Intermedia Launch Omnichannel Contact Center Platform for Improved Customer Care
Astound Business launched its Cloud Contact Center, a cloud-based intelligent contact center solution developed by Intermedia.
Read MoreCyara Strengthens CX Transformation Portfolio with CentraCX Acquisition
Cyara announced its acquisition of CentraCX, a comprehensive SaaS-based voice of the customer solution, designed specifically for contact centers.
Read MoreSprinklr Empowers Businesses with Upgraded Generative AI Bots and a Suite of New Features
Sprinklr unveiled more than 100 new capabilities, including AI and generative AI-powered capabilities, as part of the company's spring platform releas…
Read MoreHow Good Are Today's CX Programs? It Depends on Whether You Ask Customers or Companies
A recent study completed by SurveyMonkey uncovered a drastic disconnect between consumers' feelings and customer experience (CX) and digital marketing…
Read MoreMSP and BPO iQor Partners with AmplifAI Performance Enablement
Business process outsourcing (BPO) and managed services company iQor recently announced a strategic partnership with AmplifAI, an AI-driven performanc…
Read MoreContact Center Quality Management Company EvaluAgent Announces $20M in Funding
EvaluAgent, a U.K.- and Las Vegas-based contact center quality assurance and performance improvement solutions provider, announced recently that it ra…
Read MoreContact Centers Aren't Analyzing Enough Calls to Effectively Monitor Agent Performance
A new study by Invoca found that most contact center managers are still stuck in the past, tediously sifting through random call samples by hand inste…
Read MoreEmployee Experience, Cloud and AI Investments Power Enhanced Customer Experience
Most CEOs agree that improvements in CX and EX directly affect their net profit, according to an NTT report. Still, there is room for improvement, as …
Read MoreBreaking Down Silos: Verint Launches Enterprise Experience Management
Verint introduced Verint Enterprise Experience Management, a solution that enables organizations to gather and analyze customer experience insights ac…
Read MoreBandwidth Partners with IT Consulting Company Miratech for Cloud CX
Cloud communications company Bandwidth and IT consulting company Miratech recently announced a collaboration in an effort to accelerate digital custom…
Read MoreVerint's Open CCaaS Platform Helps Companies Future-Proof Call Centers
At its recent customer engagement event in Las Vegas, customer engagement solutions provider Verint demonstrated its Open Contact-Center-as-a-Service …
Read MoreCallTower Debuts Upgraded CRM Integration for Microsoft Teams
CallTower, a provider of enterprise-grade unified communications, contact center and collaboration solutions via the cloud, unveiled its enhanced CRM …
Read MoreEvolve IP Integrates Contact Center Solution with UCaaS Environment
UK-based Evolve IP recently added a new contact center solution to its collaboration services mix that is integrated with its unified-communications-a…
Read MoreContact Centers Receive Boost via Verint's Engagement Data Insights
Verint, The Customer Engagement Company, launched Verint Engagement Data Insights, providing business users no-code, no-training, self-service access …
Read MoreStoryteq Acquires Pixelz.ai to Futurize Brand-Compliant Generative AI
Storyteq, the technology arm of Inspired Thinking Group (ITG), has acquired Pixelz.ai to accelerate generative AI capabilities.
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