CUSTOMER NEWS
DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences
DrivenIQ's AMP empowers brands to learn who their customers are and who they are most likely to be.
Read MoreTeam Support Announces New Messaging Channels for Better B2B Support Continuity
To better enable B2B customer support continuity, TeamSupport last week announced the launch of two new messaging channels, Google Business Messages a…
Read MoreQualtrics and Twilio Expand Partnership, Introduce Real-Time Data-Sharing Solution
Experience management company Qualtrics recently announced an expansion of its partnership with Twilio. The expansion involves the introduction of a n…
Read MoreChatGPT Integration Enhances GoTo Customer Engagement
GoTo announced a new message assistant beta, powered by OpenAI's ChatGPT, within its GoTo Customer Engagement product.
Read MoreVonage Boosts Video API Capabilities with AI
Vonage introduced new AI-powered enhancements to its Video API, providing customers with increased accessibility and automated, real-time media proces…
Read MoreHoliday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'
Holiday Inn Club Vacations adopted technology from Medallia to improve "Guest Love" scores for the brand's customer support call center to their highe…
Read More7 tips for digitally safe handling of personal data in the workplace
In this blog post we provide 7 tips for digitally secure operations. Under the General Data Protection Regulation, or privacy regulation, it is import…
Read MoreConverseNow Pilots Wingstop to New Heights with Voice AI
Wingstop is the next brand to utilize voice AI through a pilot program with voice AI provider ConverseNow.
Read MoreCommerce Experiences Secured through F5 and Visa Partnership
F5 and Visa empower merchants to provide their customers with a seamless, secure and personalized shopping experience.
Read MoreBuild a Deeper Connection with Customers through HubSpot's AI-powered Tools
Two new HubSpot tools, powered by AI systems from OpenAI, help HubSpot customers save time while creating better connections with their audiences.
Read MoreRecipients of the 2023 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors whose products and solutions enable their clients to meet and exceed the expectations of the…
Read MoreAs the Retail Industry Continues to Evolve, the Best Retailers are Transforming Omnichannel Communications
Companies must deliver a sophisticated omnichannel customer experience that utilizes the growing array of unique channels an organization can employ w…
Read MoreMeeting Customer Expectations Requires a Digital-First Approach
Verint released its annual global research today examining the customer engagement challenges organizations face, and the strategies they are using to…
Read MoreLiveRamp and Adobe Collaborate to Improve Customer Data Insights
LiveRamp is in a new partnership with Adobe Real-Time Customer Data Platform to natively offer the benefits of LiveRamp's people-based identifier, Ram…
Read MoreConsumers are Concerned About Data Privacy Protection in the Metaverse
A recent survey conducted by digital customer experience company TELUS International revealed that consumers are concerned about the safety and securi…
Read MoreLanguageLoop Engages with NICE to Transform Customer Experience with CXone
LanguageLoop engaged with NICE to transform the customer experience and unify its operations with CXone.
Read MoreFolloze Launches ChatGPT-based AI Solution to Improve B-to-B Buyer Engagement
Folloze announced the launch of Folloze AI, a content recommendation and buyer insight engine.
Read MoreHelping Lines of Business Benefit from AI, Part Two
Organizations have long attempted to reduce friction in customer experience by deploying the latest technology. Today's AI-driven solutions are finall…
Read MoreCustomers Pay More on Products and Services if it Means Receiving Great Customer Service
Fusion Connect conducted a survey with Gartner Peer Insights and revealed that customers would pay more per year to receive better customer service.
Read MoreStudy Details How Supply Chain Management Impacts the Customer Experience
The Körber study provides detailed insight into the state of the industry and the mechanics to respond to ever increasing consumer expectations on pri…
Read MoreIsrael-based CommBox Opens U.S. Office, Announces Integration with Amazon Connect
Israel-based SaaS customer communications company CommBox announced this week that it plans to expand into the U.S. market with the opening of an offi…
Read MoreTROLLEE's Next-Gen Shopping Cart Comes Out Of Stealth
TROLLEE P2 is the brand new AI-powered smart shopping cart designed to bring consumers frictionless shopping experiences.
Read MoreKore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service
Zendesk customers now have access to virtual assistants because of Kore.ai's integration of its conversational AI XO Platform with Intelligent Virtual…
Read MoreKyndryl Commits to Strengthening Delta's IT Infrastructure
Delta Air Lines extended its partnership with Kyndryl for five years to continue to enhance IT resiliency and scalability.
Read More7 Ways to Attract Customers to Your Online Business in 2023
As the world moves further into digital territory, businesses must strive to remain competitive in order to attract customers. With the ever-evolving …
Read MoreWhy LOB Must Steer Successful AI Initiatives, Part One
LOB is the front line of any enterprise, and those employees understand firsthand which technologies, like artificial intelligence, work for them and …
Read MoreBloomreach Opens New Communication Door
Bloomreach is bringing the capabilities of an app inbox to brands and customers with the launch of its app inbox, a mobile messaging tool from Bloomre…
Read MoreACI Learning Combines Talk Show and Training
ACI Learning trains leaders in cybersecurity, audit and information technology with on-demand training.
Read MoreContact Center Agents Need Strong Support
The remote and hybrid work models need to extend to the contact center. Agents need to be supported just as customers are supported.
Read MoreBe Our Guest: Unified Office Invites Hoteliers to Put Their Magic to the Test
At ITEXPO, MSP and tech innovator Unified Office unveiled a real-time communications in-room concierge service platform.
Read MoreConversational AI is an Opportunity for MSPs
There is an opportunity to implement AI and automation to help MSPs overcome the challenging demand from customer base.
Read MoreOne Key Thing That Can Help You Enhance Your Video Streaming Service
The video streaming industry is growing and evolving. The number of OTT platforms is mushrooming, and viewers need to choose which video streaming ser…
Read MoreAre You Reaching Your Full Potential As A Manager?
Many workers rightly aspire to be promoted to manager status during their careers. It's a noble goal to aim for. That said, some employees don't pl…
Read MoreSkip the Line at the Bag Check Counter: Clickatell Launches Chat 2 Pay with FlySafair
FlySafair is utilizing Clickatell's Chat 2 Pay feature that allows its customers the convenience of effortless mobile payments via a WhatsApp channel.
Read MoreEngage with Customers through QR Codes with Openscreen's All-in-One Solution
Openscreen added rich online publishing capabilities to give companies, brand and venues a turnkey system to design, launch and track QR code programs…
Read MoreTwo-Thirds of Customers Will Consider Switching Brands After a Negative Interaction
Medallia recently revealed the findings of a new report titled, "The New Customer Expectations for the Contact Center: Understanding the Key Factors S…
Read MoreContact Center Matters: Keeping Your Agents Efficient and On-Track
One of the most crucial aspects of running a contact center (or a call center) is ensuring your agents are as productive and efficient as they can be.…
Read MoreNICE and Cognizant Open Door to CX Growth Opportunities
NICE and Cognizant launched a global strategic go-to-market partnership to accelerate CX transformation.
Read MoreA Majority of Customers Are Disappointed in Chatbot Experiences
Cyara released a study this week that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive …
Read MoreKeep Customer Records Accurate through OneBill and HubSpot Integration
A new OneBill and HubSpot integration gives businesses the peace of mind that their customer records are accurately duplicated and kept up to date in …
Read MoreObserve.AI Guides Agents in Real Time
Observe.AI's Real-Time AI introduces end-to-end conversation intelligence to the contact center that maximizes agent performance and productivity.
Read MoreNEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution
NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premis…
Read MoreYour Customer Support Solution's Chatbot May Be Putting Off B2B Buyers
AI conversation automation company Conversica Inc. announced the findings of a new survey titled, "Chatbot Experience: How Satisfied Are Enterprise Bu…
Read MoreICC Provider Five9 Recognized Among Aragon Leaders
Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.
Read MoreExperian Highlights 2023's New Fraud Initiatives for Scammers
This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.
Read MoreCapacity and Textel Bring Conversational AI to SMS
Capacity acquired Textel to optimize the customer experience by extending an AI-enabled, two-way SMS feature to the Capacity customer base. Capacity i…
Read MoreDigital-Native Merchants Need an Appropriate Customer Service Strategy
Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer exper…
Read MoreSalesforce Adds New Technology to Salesforce for Retail to Accelerate Time to Value
Salesforce recently announced innovations to help retailers grow and optimize advertising sales, gain a single view of transactions across digital and…
Read MoreUpscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees
Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it con…
Read MoreDeltapath Customers Gain 360-view of Customer Journey
Deltapath launched Deltapath for Salesforce CTI Integration on Salesforce AppExchange, empowering customers with a 360-degree view of the caller.
Read More