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CUSTOMER NEWS

Verint Intros Customer Advisory Council to Enable Enterprise Workforce Optimization

By: Rajani Baburajan    1/14/2013

Verint Systems is a provider of enterprise intelligence solutions like scheduling and workforce optimization software. The company is well known for i…

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Google Coordinate Promises to Streamline Workforce Management

By: Susan J. Campbell    1/14/2013

Managing the workforce inside the customer service center is a challenge that many managers would rather set aside. Proper forecasting for anticipated…

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Joe Olson Joins as VP of Enterprise Workforce Management at Empower Software Solutions

By: Rajani Baburajan    1/11/2013

Empower Software Solutions, a provider of workforce management solutions, has announced the appointment Joe Olson to the position of executive vice pr…

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Amadeus Implements Reflexis Workforce Management Solution

By: Rajani Baburajan    1/10/2013

Reflexis provides workforce management/task execution solutions that enable retailers to align store labor/activities to corporate goals and instituti…

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NOVAtime Boosts its Workforce Management Solution

By: Anuradha Shukla    1/2/2013

The enhanced NOVAtime 4000 Time and Attendance/Workforce Management solution is now supporting an Automated Time Distribution feature. NOVAtime Techno…

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Verint Intros Enhancements to 360 Workforce Optimization Software

By: Rajani Baburajan    12/27/2012

Verint Systems, a provider of Actionable Intelligence solutions and value-added services for call center scheduling, has upgraded its Impact 360 Workf…

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How Workforce Management Drives Customer Satisfaction

By: Susan J. Campbell    12/27/2012

The workforce within the customer service division of a company is the most important asset as these individuals manage channels, drive customer inter…

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Verint Targets Operational Excellence with Enhancements to Workforce Optimization Software

By: Amanda Ciccatelli    12/19/2012

In contact center environments, it can be a challenge to identify the cause of issues quickly, especially those issues that result in decreased perfor…

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Evolv and the Wharton School Collaborate to Advance Workforce Management Understanding

By: Amanda Ciccatelli    12/18/2012

These days, workforce management software offers call centers actionable intelligence in preparing staff levels on a daily basis. Generally, workforce…

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Kronos Drives Workforce Management to the Cloud

By: Amanda Ciccatelli    12/12/2012

The cloud is a hot topic these days, leaving many IT decision makers wondering whether the benefits are really worth the transition or if on-premises …

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Call Forecasting Stimulation Makes Workforce Management Efficient During the Holidays

By: Amanda Ciccatelli    12/10/2012

Call Forecasting Stimulation Makes Workforce Management Efficient During the Holidays Whether you run a call center in a small business or an enterp…

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Collaboration Technologies are Top Priority for Workforce Managers

By: Mae Kowalke    12/10/2012

New technology brings much promise for workforce management, whether the cloud, mobility, collaboration technologies or Facebook. But, companies are o…

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CliIntel's Process Optimization Solution Powers ARRIS Workforce Management Suite

By: Rajani Baburajan    12/6/2012

CliIntel, a company specializing in data analytics solutions, has recently signed an agreement with workforce management solutions provider ARRIS Grou…

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Centralized Call Recording Benefits Today's Distributed Call Center Models

By: Tracey E. Schelmetic    12/3/2012

Increasingly, a call center is less about a physical location and more about a concept. Many companies are finding values with distributed call center…

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Intellum and Valiant WFM Solutions to Deliver Integrated Learning Management Solution

By: Amanda Ciccatelli    11/29/2012

Businesses come in all shapes and sizes. Some operate in diversified areas, while others operate in miniature geographical areas. These factors all co…

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ADP's Workforce Management Outsourcing Solution Surpasses 1,000 Clients

By: Rajani Baburajan    11/26/2012

ADP, a provider of workforce management solutions, has achieved a significant milestone. The company has won more than 1,000 clients for ADP Workforce…

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Flowfinity Streamlines Workforce Management for Cinematronix

By: Anuradha Shukla    11/20/2012

Flowfinity software has streamlined workforce management for Cinematronix, the largest provider of cinema equipment and services in Canada. Cinematron…

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Flowfinity's Updated Mobile Workforce Management Solution Improves Customer Service

By: Amanda Ciccatelli    11/15/2012

These days, mobile workforce management software has moved far beyond dispatching and field updates, and now requires everyone in the workforce to com…

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Kronos Workforce Tablet Makes Workforce Management More Efficient in Real-Time

By: Amanda Ciccatelli    11/12/2012

As we enter the post-PC era, the rapid adoption of tablets by consumers is reshaping the computer hardware and software industry. This "consumerizatio…

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Utopy Intros Contact Center WFO Driven by Interaction Analytics

By: Amanda Ciccatelli    11/7/2012

Unless your call center consists of one person, you must manage your organizational goals through a workforce of employees. If that workforce is not m…

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Embracing Workforce Management to Support the Mobile Workforce

By: Susan J. Campbell    11/6/2012

A focus in customer service has long been meeting customers where they are, whether that means physically arriving in their building or understanding …

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Integrating Call Recording with Workforce Optimization Improves Customer Experience

By: Amanda Ciccatelli    10/31/2012

Today, workforce optimization (WFO) helps companies improve the efficiency and effectiveness of customer interactions by capturing those interactions …

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Workforce Management: Why Software is Vital for Contact Centers

By: Michelle Amodio    10/29/2012

Contact centers are rather busy places. These facilities are the hub of client and customer contact, and rely on various mediums to reach out to said …

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Verint's Impact 360 Workforce Management Enhancements Increase Visibility of Back-Office Operations

By: Amanda Ciccatelli    10/25/2012

Many organizations today underestimate the inter-departmental impact back-office functions have on customer service. Work performed across back-office…

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Cablemas Picks Mobile Workforce Management Solution from TOA Technologies

By: Rajani Baburajan    10/22/2012

TOA Technologies, a provider of mobile workforce management solutions, announced that Cablemas, part of the Televisa family of companies, has chosen T…

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Kronos, Prime Care Technologies Deploy Workforce Management Solution at American HealthCare

By: Rajani Baburajan    10/18/2012

Kronos, a provider of global workforce management solutions, has been selected by American HealthCare to monitor and manage its workforce and reduce u…

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Workforce Management is Getting Social, Mobile

By: Michelle Amodio    10/17/2012

Over the years, personnel has evolved into human resources, which is now known as human capital management, but one thing has remained constant: it's …

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Brazil Telco Deploys Mobile Workforce Management Solution from TOA Technologies

By: Rajani Baburajan    10/17/2012

TOA Technologies, a provider of mobile workforce management solutions, announced that GVT, one of the fastest growing telecommunications providers in …

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Buying the Right Workforce Management Solution for Your Business

By: Michelle Amodio    10/11/2012

Running a business is full of processes. Whether it's a small business or an enterprise, processes can get rather complicated when there are a lot of …

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The Pieces of Good Call Center Workforce Optimization Software

By: Mae Kowalke    10/1/2012

For all the advancements of technology, a call center is still defined by the people working it. Helping call center agents perform at their best and …

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Xora Recognized for Market Share Leadership in Mobile Workforce Management

By: Rajani Baburajan    10/1/2012

Mobile workforce management (MWM) solutions provider Xora has been recently recognized with the 2012 North American Frost & Sullivan Award for Market …

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Notable Solutions Introduces New Productivity App for Mobile Workforce

By: Calvin Azuri    9/26/2012

Notable Solutions recently introduced a new productivity app which allows the mobile workforce of an organization to easily access business processes …

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Be Informed When Purchasing Call Center Workforce Management Software

By: Robbie Pleasant    9/24/2012

If you haven't yet purchased hosted or cloud-based workforce management software, odds are you're considering it. Well, before you rush off and select…

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The Difference Between Hosted and Cloud Workforce Management Software

By: Amanda Ciccatelli    9/17/2012

These days, workforce management (WFM) software is maturing beyond time clocks to incorporate mobile access for improved labor productivity. This WFM …

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VoIP Call Recording and Workforce Management: A Potent Combination in the Cloud

By: Robbie Pleasant    9/17/2012

It seems these days that everything is going to the cloud, albeit for a good reason. The latest software to reach it is an integrated combination of V…

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Aspect Mobile Workforce Management Solution Helps Call Center Managers with Scheduling

By: Tabitha Naylor    9/12/2012

Customer contact, workforce optimization and Microsoft platform solutions provider Aspect Software recently launched a completely customizable mobile …

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MidOil USA Supports HemiPhon's Global Expansion Plans with HRM Software

By: Anuradha Shukla    9/10/2012

New York City-based MidOil USA is supporting the future global expansion plans for human resource management software company HemiPhon. HemiPhon has r…

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The Impact of Work Management Tools

By: Robbie Pleasant    9/10/2012

We do a lot of talking about how collaboration tools, business management tools, and so on can help a business. However, talking about what they can d…

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NBN Co Invests in a Quintiq Workforce Optomization Solution

By: Madhubanti Rudra    9/7/2012

NBN Co, a government-owned corporation engaged in designing, building and operating Australia's National Broadband Network, has invested in a workforc…

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TOA Technologies Intros Mobile Workforce Management App on Force.com

By: Rajani Baburajan    9/5/2012

TOA Technologies, a provider of cloud-based mobile workforce management applications, announced the launch of ETAworkforce, an advanced suite of apps …

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WorkForce Software Experiences Revenue Growth in First Half of 2012

By: Anuradha Shukla    8/27/2012

Workforce management solutions provider, WorkForce Software, has experienced strong revenue growth during the second quarter of the year. The company …

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RedPrairie Acquires Mobile Workforce Management Provider Vortex Connect

By: Rajani Baburajan    8/27/2012

RedPrairie Corporation, a supply chain, workforce, and all-channel retail solutions, announced it has just acquired Vortex Connect, a provider of mobi…

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Reaching Your Contact Center's Goals with the Help of Call Recording

By: Tracey E. Schelmetic    8/20/2012

If you run or manage a call center, it's probable that you spend most of your professional life chasing several goals: keeping costs down, meeting ser…

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Compeat Revolutionizes Workforce Management

By: Anuradha Shukla    8/20/2012

Compeat Restaurant Management Systems is revolutionizing restaurant labor management with the release of a complete labor management solution called C…

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What is Workforce Management?

By: Special Guest    8/16/2012

Workforce management software offers call centers actionable intelligent in preparing staff levels on a daily basis. Generally Workforce Management su…

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Workforce Management Apps Improve Call Center Scheduling

By: Amanda Ciccatelli    8/15/2012

Over the years, more and more workforce management (WFM) offerings have become available than ever before, and they vary in complexity, ease of use, f…

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Effective Workforce Management Solves Most Call Center Pain Points

By: Tracey E. Schelmetic    8/15/2012

If you run a call center, you'll know the challenges are many. High turnover is one of the biggest challenges - a majority of a call center's budget i…

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Verizon Workforce Management App Helps Companies Manage Fleets

By: Mandira Srivastava    8/13/2012

Verizon has updated its Field Force Manager and Fleet Control solutions to provide more efficiency and productivity for mobile workers. These new enha…

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Regina Transit Chooses Trapeze Group for its Workforce Management System

By: Mandira Srivastava    8/13/2012

Regina Transit, a public transportation agency operated by the city of Regina is trying to improve its business processes and back end operations. To …

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Genpact Drives Workplace Efficiency with Kronos Workforce Management Solutions

By: Rajani Baburajan    8/7/2012

Kronos, a provider of workforce management solutions including time and attendance, scheduling, absence management, HR and payroll, hiring, and labor …

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