CUSTOMER NEWS
TROLLEE's Next-Gen Shopping Cart Comes Out Of Stealth
TROLLEE P2 is the brand new AI-powered smart shopping cart designed to bring consumers frictionless shopping experiences.
Read More
Kore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service
Zendesk customers now have access to virtual assistants because of Kore.ai's integration of its conversational AI XO Platform with Intelligent Virtual…
Read More
Kyndryl Commits to Strengthening Delta's IT Infrastructure
Delta Air Lines extended its partnership with Kyndryl for five years to continue to enhance IT resiliency and scalability.
Read More
7 Ways to Attract Customers to Your Online Business in 2023
As the world moves further into digital territory, businesses must strive to remain competitive in order to attract customers. With the ever-evolving …
Read More
Why LOB Must Steer Successful AI Initiatives, Part One
LOB is the front line of any enterprise, and those employees understand firsthand which technologies, like artificial intelligence, work for them and …
Read More
Bloomreach Opens New Communication Door
Bloomreach is bringing the capabilities of an app inbox to brands and customers with the launch of its app inbox, a mobile messaging tool from Bloomre…
Read More
ACI Learning Combines Talk Show and Training
ACI Learning trains leaders in cybersecurity, audit and information technology with on-demand training.
Read More
Contact Center Agents Need Strong Support
The remote and hybrid work models need to extend to the contact center. Agents need to be supported just as customers are supported.
Read More
Be Our Guest: Unified Office Invites Hoteliers to Put Their Magic to the Test
At ITEXPO, MSP and tech innovator Unified Office unveiled a real-time communications in-room concierge service platform.
Read More
Conversational AI is an Opportunity for MSPs
There is an opportunity to implement AI and automation to help MSPs overcome the challenging demand from customer base.
Read More
One Key Thing That Can Help You Enhance Your Video Streaming Service
The video streaming industry is growing and evolving. The number of OTT platforms is mushrooming, and viewers need to choose which video streaming ser…
Read More
Are You Reaching Your Full Potential As A Manager?
Many workers rightly aspire to be promoted to manager status during their careers. It's a noble goal to aim for. That said, some employees don't pl…
Read More
Skip the Line at the Bag Check Counter: Clickatell Launches Chat 2 Pay with FlySafair
FlySafair is utilizing Clickatell's Chat 2 Pay feature that allows its customers the convenience of effortless mobile payments via a WhatsApp channel.
Read More
Engage with Customers through QR Codes with Openscreen's All-in-One Solution
Openscreen added rich online publishing capabilities to give companies, brand and venues a turnkey system to design, launch and track QR code programs…
Read More
Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction
Medallia recently revealed the findings of a new report titled, "The New Customer Expectations for the Contact Center: Understanding the Key Factors S…
Read More
Contact Center Matters: Keeping Your Agents Efficient and On-Track
One of the most crucial aspects of running a contact center (or a call center) is ensuring your agents are as productive and efficient as they can be.…
Read More
NICE and Cognizant Open Door to CX Growth Opportunities
NICE and Cognizant launched a global strategic go-to-market partnership to accelerate CX transformation.
Read More
A Majority of Customers Are Disappointed in Chatbot Experiences
Cyara released a study this week that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive …
Read More
Keep Customer Records Accurate through OneBill and HubSpot Integration
A new OneBill and HubSpot integration gives businesses the peace of mind that their customer records are accurately duplicated and kept up to date in …
Read More
Observe.AI Guides Agents in Real Time
Observe.AI's Real-Time AI introduces end-to-end conversation intelligence to the contact center that maximizes agent performance and productivity.
Read More
NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution
NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premis…
Read More
Your Customer Support Solution's Chatbot May Be Putting Off B2B Buyers
AI conversation automation company Conversica Inc. announced the findings of a new survey titled, "Chatbot Experience: How Satisfied Are Enterprise Bu…
Read More
ICC Provider Five9 Recognized Among Aragon Leaders
Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.
Read More
Experian Highlights 2023's New Fraud Initiatives for Scammers
This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.
Read More
Capacity and Textel Bring Conversational AI to SMS
Capacity acquired Textel to optimize the customer experience by extending an AI-enabled, two-way SMS feature to the Capacity customer base. Capacity i…
Read More
Digital-Native Merchants Need an Appropriate Customer Service Strategy
Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer exper…
Read More
Salesforce Adds New Technology to Salesforce for Retail to Accelerate Time to Value
Salesforce recently announced innovations to help retailers grow and optimize advertising sales, gain a single view of transactions across digital and…
Read More
Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees
Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it con…
Read More
Deltapath Customers Gain 360-view of Customer Journey
Deltapath launched Deltapath for Salesforce CTI Integration on Salesforce AppExchange, empowering customers with a 360-degree view of the caller.
Read More
Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage
Unified customer experience management platform company Sprinklr has announced that it is now an official Software Partner for Samsung's global displa…
Read More
Study Finds Many Companies Are Missing a Good Outbound Strategy
A new study by Forrester Consulting found that respondents' top business goals include a focus on improving the customer experience and that outbound …
Read More
FBI Working with India's CBI and Interpol to Stem Indian Call Center Scams
The FBI is stepping up its efforts to stem the scams by appointing a permanent representative at the U.S. embassy in New Delhi.
Read More
Visual Self-Service Company Zappix Announces Two New Customers
Zappix offers visual self-service solutions to improve customer service and engagement experiences.
Read More
Opportunities and Barriers in Digital Transformation in Manufacturing
Valtech partnered with Gartner Peer Insights to tap into the mood about the current state of progress in digital transformation and the challenges of …
Read More
Kaleyra Chatbots Make WhatsApp Business Appearance
Kaleyra is helping WhatsApp Business to allow businesses to create advanced conversational experiences through a new lineup of chatbots.
Read More
Research Advisory Firm Releases Blueprint for CIO Success
Info-Tech Research Group released its new blueprint titled "Key Metrics for Every CIO" to help companies define and narrow down the metrics that suppo…
Read More
Casey's General Stores Improves Marketing Automation with Salesforce Technology
Casey's General Stores sends more than 1 billion marketing messages to their more than 5.5 million Rewards loyalty members this year.
Read More
Using Technology to Reduce Guest Friction in Restaurants
People live fast-paced lifestyles thanks to technology, which is why they hate queuing in real life. When guests visit your restaurant, the last thing…
Read More
As More Sophisticated Consumer Electronics Products Enter the Market, Can Customer Care be Simplified?
With Experience Builder, organizations can now rapidly design and deploy intelligent and immersive self-guided instructional experiences.
Read More
Verint Intelligent Interviewing Solution Receives Accolades
Verint Intelligent Interviewing is a component of Verint Workforce Management that identifies candidates who are more likely to exceed KPIs.
Read More
Businesses Rethink Customer Experience Strategies
Businesses must engage with customers more on an individual level to build a deeper relationship.
Read More
Verint Announces FYE 2023 Results, Driven by SaaS Offering
Despite an uncertain economic climate, businesses continue to invest on customer experience and SaaS-based CX solutions.
Read More
Factors To Consider When Choosing An Interactive Display For Schools
The interactive display industry has expanded rapidly over the past few years. With increasing consumer demand for connected devices, there is an insa…
Read More
Voya Builds on AI Chatbot Initial Success
Following its initial success from its first year after launch, Voya is focused on building out the Voya PAL chatbot experience with future enhancemen…
Read More
Are You Handling Customer Service Wrong? Here's How To Get It Right.
Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…
Read More
Verint Updates Compliance Recording Integration with Microsoft Teams
Verint Interaction Recording, which was certified for Microsoft Teams in October, helps companies manage the complexities of compliance.
Read More
MoEngage Improves Real-Time Delivery of Multichannel Alerts
MoEngage Inform is a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.
Read More
TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award
TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.
Read More
2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences
TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…
Read More
Call Centers Can Reduce Holiday Retail Stress with Automation
To fill service gaps, contact centers are bringing intelligent automation online to help reduce the pressure on live agents and deliver exceptional cu…
Read More