Latest Articles |
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Eventide Steps into Call Centers with NexLog DX-Series Recorders
04/17/2024
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Deeper Connections, Higher Satisfaction: Merkle Introduces Global Messaging Tool
04/05/2024
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Calabrio's AI Summarizes Calls, Improves Agent Performance
04/05/2024
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Acqueon, Cresta Partner on Collaborative AI for B2C Success
04/03/2024
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FluentStream's Cloud Communication Solutions Transform Oakview Dermatology's Operations
04/01/2024
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The Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce
03/27/2024
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CX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership
03/25/2024
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Uniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution
03/22/2024
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FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
03/18/2024
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ZapScale's New Feature Creates a Unified View for Customer Success Teams
03/11/2024
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Gupshup and Google Cloud Bring Advanced AI Chatbots to RCS
03/05/2024
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Unified Office Combines Sentiment Analysis with Real-Time Alerts
02/23/2024
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Companies Must Consolidate Information for Effective Customer Interactions
02/20/2024
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Invest in Agents to Improve Customer Experience
02/14/2024
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IDC MarketScape Crowns Future of CX Expo Speaker Verint as Leader in 2 Reports
02/07/2024
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ITEXPO Keynoter Avaya's AI Platform Earns Top Spot in Industry Report
02/05/2024
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Birdseye Secures $3M to Personalize Shopping with AI-Powered Customer Targeting
01/16/2024
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Futureproof Your CX Strategy at Future of CX Expo 2024
01/11/2024
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Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences
12/27/2023
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Future of CX Speaker NICE Sets New Standard for Smart Customer Interactions with 2023 CXone Fall Release
12/27/2023
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Kiwi.com and Future of CX Speaker Vonage Partner to Keep Travelers Informed Every Step of the Way
12/21/2023
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Future of CX Expo Speaker NICE Soars Above the Competition, CXone Crowned CCaaS Leader
12/20/2023
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CCaaS Boom to Break the Bank: Subscriptions Slated for $18B Mark by 2028
12/18/2023
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IDC Names ITEXPO/Future of CX Expo Keynoter Genesys Leader for General Purpose Conversational AI Software
12/12/2023
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Limango Future-Proofs Contact Center Operations with NICE CXone
12/06/2023
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E-MetroTel Introduces InfinityOne-Powered Omnichannel Contact Center for Better Customer Engagement
12/06/2023
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Picture-Perfect Posts: Hookle's New Feature Redefines Social Media Creativity for Small Businesses
12/05/2023
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Future of CX Expo Speaker Verint Recognizes Excellence in Customer and Employee Engagement
12/04/2023
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Strategic Leadership Boost: ITEXPO Keynoter Avaya Expands C-Suite for Accelerated Global Innovation and CX Excellence
11/20/2023
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Dubai Electricity and Water Authority and ITEXPO Keynoter Avaya Spark Innovation Talks
11/16/2023
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Certinia Chooses MSP Expo Platinum Sponsor Ooma to Power Up Global Call Center Experience
11/14/2023
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Customer Acquisition Cost Dilemma Linked to Dark Social
11/14/2023
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Supervisors Must Deploy Strategies to Keep Remote Call Center Agents Motivated
10/19/2023
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Call Center Solutions Broadens Prescence with Third Center
10/12/2023
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AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
10/06/2023
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Unlock Customer Engagement Success with Convey's EPaaS
10/05/2023
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NICE's Acquisition of LiveVox Sets New Standard in Proactive Outreach Through Conversational AI
10/04/2023
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New Solution by HGS Transforms Customer Interactions with AI
10/03/2023
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Bandwidth, Google and Cognigy Shake Up Contact Center AI
09/29/2023
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More Enterprises Turn to CCaaS to Deliver Better Customer Interactions
09/27/2023
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Cross-Channel Customer Experiences Surge through Vonage's 'Conversations for Salesforce'
09/20/2023
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ITEXPO 2024 Keynoter Genesys Sees Cloud CX Platform Surpass 1 Million Users
09/19/2023
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Customer Experience at the Next Level: Content Guru Integrates Google Business Messages with Storm
09/15/2023
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Boost Loyalty with Sinch MessageMedia's New SMS Service
09/13/2023
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Amarillo Chooses Dell Technologies' GenAI for Improved Community Service Accessibility
09/13/2023
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Brevo Answers the Call for Frictionless Purchasing with Innovative CRM Solutions
09/12/2023
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Neurons Launches AI Predictor for Brand Attention
08/25/2023
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CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics
08/21/2023
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Upland Panviva and Genesys Forge Path for Omnichannel Excellence
08/17/2023
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CallRail Labs Joins Forces with Small Businesses for AI Advancements
08/03/2023
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Navigate Economic Turbulence through Customer Retention
07/17/2023
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UseChat Rolls Out Custom Chatbots Powered by ChatGPT for Seamless Customer Support
07/12/2023
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Astound and Intermedia Launch Omnichannel Contact Center Platform for Improved Customer Care
07/06/2023
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Cyara Strengthens CX Transformation Portfolio with CentraCX Acquisition
07/06/2023
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Sprinklr Empowers Businesses with Upgraded Generative AI Bots and a Suite of New Features
07/05/2023
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Employee Experience, Cloud and AI Investments Power Enhanced Customer Experience
06/28/2023
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Breaking Down Silos: Verint Launches Enterprise Experience Management
06/23/2023
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CallTower Debuts Upgraded CRM Integration for Microsoft Teams
06/22/2023
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Contact Centers Receive Boost via Verint's Engagement Data Insights
06/22/2023
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Genesys Utilizes Generative AI to Create New Value for Customers
06/09/2023
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Carbyne Powers Atlanta's Efforts to Enhance Public Safety
06/09/2023
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UpdateAI Raises $2.3M to Automate Post-Sales Workflows
06/08/2023
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Zappix and OP360 Create Seamless Self-Service Experiences
06/07/2023
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Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations
06/06/2023
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Google Cloud Welcomes Teneo.ai as Partner, Launching Innovative Conversational IVR Plugin
06/05/2023
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Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform
06/02/2023
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Five9 and Mutare Join Forces to Strengthen Voice Threat Defense
06/02/2023
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Digital Marketers Miss Out on Revenue Opportunities Without AI
05/15/2023
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BT and Five9 Offer Future-Proof Route to Cloud Contact Centers
05/09/2023
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Shake Shack Solidifies Brand Strength with Qualtrics XM
05/08/2023
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With New Era of Customer Experience, Airship Makes Innovations to App Experience Platform
05/02/2023
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Startek's Zenarate Integration Bridges the CX Gap with AI-powered Coaching
04/26/2023
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Carbyne Integrates Audio Translation to APEX Platform to Save Time and Save Lives
04/24/2023
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Verint and Google Cloud Collaborate to Close Engagement Capacity Gap
04/21/2023
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Sangoma Enhances Customer Engagement with New CX Platform Features
04/19/2023
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Future-Proof Customer Experience with New Insider Features
04/19/2023
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Revamping Loyalty Programs: The Key to Fan Engagement in Sports Entertainment
04/14/2023
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Spearline Acquisition Solidifies Position of Cyara's Customer Experience Assurance Platform
04/12/2023
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NICE's Enlighten Actions Revolutionizes Use of Data and Generative AI
04/03/2023
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SoundHound Delivers Next-Gen Voice Assistant with Generative AI
03/29/2023
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Five9 and Invoca Solution Offers Pre-Call Insights
03/29/2023
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Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT
03/29/2023
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Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub
03/24/2023
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Digital Marketing Maturity Drives Revenue Growth
03/23/2023
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Cloudflare Steps into the Online Fraud Fray
03/22/2023
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Gaps in the Customer Service Journey Hurt Businesses
03/17/2023
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Increase Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9
03/16/2023
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DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences
03/15/2023
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ChatGPT Integration Enhances GoTo Customer Engagement
03/14/2023
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Vonage Boosts Video API Capabilities with AI
03/13/2023
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ConverseNow Pilots Wingstop to New Heights with Voice AI
03/10/2023
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Commerce Experiences Secured through F5 and Visa Partnership
03/09/2023
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Build a Deeper Connection with Customers through HubSpot's AI-powered Tools
03/09/2023
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LiveRamp and Adobe Collaborate to Improve Customer Data Insights
03/06/2023
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LanguageLoop Engages with NICE to Transform Customer Experience with CXone
03/03/2023
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Customers Pay More on Products and Services if it Means Receiving Great Customer Service
02/28/2023
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Kore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service
02/23/2023
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Kyndryl Commits to Strengthening Delta's IT Infrastructure
02/23/2023
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Bloomreach Opens New Communication Door
02/21/2023
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ACI Learning Combines Talk Show and Training
02/21/2023
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